Re: unsubscribe

2013-06-07 Thread Hugo Ruesga
YOLO Hugo Ruesga Systems Software Consultant / BMC Certified Enviado desde mi iPad El 07/06/2013, a las 18:49, "Joe D'Souza" escribió: > ** > L*O*L* > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller > Sent: Friday, June 07, 2013 7:1

Re: Creating a new arerror.log file

2013-06-07 Thread Dinesh Kumar
Adding one more option 1. Open the error log file 2. Cut and past logs it in new file 3. save the empty error log file 4. Now the logs are cleaned in error logs. Thanks, Dinesh kumar On Sat, Jun 8, 2013 at 1:10 AM, Steve Kallestad wrote: > ** > It's definitely behavior I experienc

Re: OT: Laptop/Hardware questions

2013-06-07 Thread Tauf Chowdhury
I did a lot of research and ended up with a Sony S series 15". It was really light, came with an extra sheet battery, quad core i7, 16g ram, blu ray, and a 1080p screen. The free PS3 was nice too! Also, going to a Sony store will get you better discounts. I can run a VM with all modules for ITSM, A

Re: OT: Laptop/Hardware questions

2013-06-07 Thread Patrick Zandi
12 gig of ram I recommend. Minimum Just saying Sent from my iPhone On Jun 7, 2013, at 21:58, Scott Barr wrote: > ** > To all you road warriors and non-road warriors alike… > > Which brands / models have you been using and where have you been purchasing > them? I have always been a desktop

OT: Laptop/Hardware questions

2013-06-07 Thread Scott Barr
To all you road warriors and non-road warriors alike. Which brands / models have you been using and where have you been purchasing them? I have always been a desktop kinda guy but am in the market for a decent laptop. It'll be running the usual productivity software like Office, etc. As w

Re: unsubscribe

2013-06-07 Thread Joe D'Souza
L*O*L* _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Friday, June 07, 2013 7:13 PM To: arslist@ARSLIST.ORG Subject: Re: unsubscribe ** Too short for all these emails :) On Fri, Jun 7, 2013 at 3:59 PM, Steve Ka

Re: unsubscribe

2013-06-07 Thread Jason Miller
Too short for all these emails :) On Fri, Jun 7, 2013 at 3:59 PM, Steve Kallestad wrote: > ** > I had the same thought. > > Enjoy the weekend Joe > > > > On Fri, Jun 7, 2013 at 3:47 PM, Joe D'Souza wrote: > >> ** >> >> This actually sounds funny in a very twisted way.. The signature line >> “L

Re: unsubscribe

2013-06-07 Thread Steve Kallestad
I had the same thought. Enjoy the weekend Joe On Fri, Jun 7, 2013 at 3:47 PM, Joe D'Souza wrote: > ** > > This actually sounds funny in a very twisted way.. The signature line > “Life is short enjoy it” and an unsubscribe request.. > > ** ** > > Oh well its Friday. Weekends are short. enj

Re: unsubscribe

2013-06-07 Thread Joe D'Souza
This actually sounds funny in a very twisted way.. The signature line "Life is short enjoy it" and an unsubscribe request.. Oh well its Friday. Weekends are short. enjoy them! _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jon Gee S

unsubscribe

2013-06-07 Thread Jon Gee
Life is short enjoy it. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: Creating a new arerror.log file

2013-06-07 Thread Steve Kallestad
It's definitely behavior I experienced with arerror.log. It probably got fixed several versions ago and I never noticed. Either that or I ran into a buggy deployment at one point and it shaped my habits for the last decade. Thanks. On Fri, Jun 7, 2013 at 12:30 PM, Longwing, Lj wrote: > ** >

Re: Creating a new arerror.log file

2013-06-07 Thread Longwing, Lj
Steve, I can't say when it changed...all I can say is that ever since I have been an admin of a server, I've been doing monthly backups of the files and archiving them off and never had that problem. I HAVE had that problem with files generated on the 'Logging' tab of the Server Admin Consolea

Re: Creating a new arerror.log file

2013-06-07 Thread Steve Kallestad
When did this change? It used to be that if you deleted the arerror.log file no new entries would be created until after a restart. Granted, I originally noticed that in the '90s... On Fri, Jun 7, 2013 at 12:09 PM, Longwing, Lj wrote: > ** > No need to stop/restart. Remedy doesn't actively h

Re: Creating a new arerror.log file

2013-06-07 Thread Drew Shuller
Done. Thanks LJ!! Drew On Fri, Jun 7, 2013 at 1:09 PM, Longwing, Lj wrote: > ** > No need to stop/restart. Remedy doesn't actively have the file open, so > all you need to do is rename it and a new one will be created next time > it's needed. > > > On Fri, Jun 7, 2013 at 1:07 PM, Drew Shuller

Re: Creating a new arerror.log file

2013-06-07 Thread Longwing, Lj
No need to stop/restart. Remedy doesn't actively have the file open, so all you need to do is rename it and a new one will be created next time it's needed. On Fri, Jun 7, 2013 at 1:07 PM, Drew Shuller wrote: > ** > Good afternoon everyone. Our arerror.log form is taking up a lot of space > an

Creating a new arerror.log file

2013-06-07 Thread Drew Shuller
Good afternoon everyone. Our arerror.log form is taking up a lot of space and I'd like to start a new one. Would I stop the server, rename the arrerror.log to .old, and then restart the server? Drew JTF-Bravo Honduras ___

Random - Incidents Created by Incoming Email - Cannot relate a Task

2013-06-07 Thread Hennigan, Sandra
Windows 2008 r2 Oracle 11g ARS 8.1 ITSM 8.1 I have an interesting one - With ITSM 8.1, incoming email create functions are out of the box and work very well. Except. Randomly, an Incident created by Incoming Email does not allow a user to relate a Task. This error is displayed: The incident n

Re: Variable Task Template Types

2013-06-07 Thread Rosalind
Thanks I read that in the documentation too - so looks like workflow is needed to clear that selection after the Task is closed. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and

Re: Variable Task Template Types

2013-06-07 Thread kunal das
Variables are pieces of data (for example, in a change request or an entry in the parent object) that are passed to and from task groups and tasks, and into flows in TMS. Variable data can be generated automatically, or it can be supplied manually by resources working on the task. You creates vari

Re: 6.3 upgrade options?

2013-06-07 Thread Dave Barber
The grey hairs are coming along in leaps and bounds here, which is why I casually suggested to management that we upgrade the 6.3 server to something that we know tends to work with the 7.6.04 client. 4.5 is the server that needs to be decomissioned, resetting a password on there causes every clie

Re: 6.3 upgrade options?

2013-06-07 Thread Dave Barber
All currently desktops are 32 bit (XP SP3). Getting everything on the same version would be a mammoth task - we have applications running on - 4.5 (thats some serious legacy stuff that will not die) - 6.3 - 7.0.1 (due the 7.6.04 upgrade) - 7.5 One part of our desktop refresh is to rationalise the

Re: 6.3 upgrade options?

2013-06-07 Thread William Rentfrow
There's been at least twice where I've seen instances where a mis-matched client and AR server version caused crashes. Usually it was the server that crashed though due to an out-of-date API call being made from the client. I would try to get everything versioned as closely as possible. From:

Re: OT (Friday humor): Sometimes the humor is right in front of us.

2013-06-07 Thread Pierson, Shawn
I took a look at it in the hopes that it was a typo of the word "keep" but no, with that Go To If Action, it's definitely supposed to be "skip". Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf

Variable Task Template Types

2013-06-07 Thread RozzT
Hi Remedy Crew! We've created a variable task template with the template type = Global. Problem: The variable selection is not clearing-out. For instance: Working several CRQs that use the Group Task Template with the variable task. After entering the first CRQ, choosing the variable, the nex

Re: OT (Friday humor): Sometimes the humor is right in front of us.

2013-06-07 Thread Peter Joran
This has been around for a while but it remains a great lesson on how to explain systems. ;-) http://www.youtube.com/watch?v=rLDgQg6bq7o On Fri, Jun 7, 2013 at 11:16 AM, Smerz, Christian wrote: > ** > > The SISS principle, Skeep It Simple Stupid > > > > *From:* Action Request System discussion

Re: OT (Friday humor): Sometimes the humor is right in front of us.

2013-06-07 Thread Smerz, Christian
The SISS principle, Skeep It Simple Stupid From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Friday, June 07, 2013 10:13 AM To: arslist@ARSLIST.ORG Subject: OT (Friday humor): Sometimes the humor is right in front of us. ** We gotter

OT (Friday humor): Sometimes the humor is right in front of us.

2013-06-07 Thread Thad Esser
We gotter make sure we dun skeep 'em reel good. [image: Inline image 1] (In case the image doesn't come through, there's a filter in SRM 8.1 named "SRD:SRD:SkeepStatusRules_110") ___ UNSUBSCRIBE or access ARSlist Archive

Re: 6.3 upgrade options?

2013-06-07 Thread Campbell, Paul (Paul)
I have seen issues where the Windows User tool crashes as well, I seem to see it more when doing GUI related activates, like clicking in a field, or trying to click and drag to select the value in a field, and doing a copy to new and clicking in a field to change data. The User tool just disappe

Re: 6.3 upgrade options?

2013-06-07 Thread Tommy Morris
Are you running the 7.6.04 UT on 64bit machines? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Barber Sent: Friday, June 07, 2013 9:47 AM To: arslist@ARSLIST.ORG Subject: Re: 6.3 upgrade options? ** Our current environments : 6.3 server runni

Re: 6.3 upgrade options?

2013-06-07 Thread Dave Barber
Our current environments : 6.3 server running in-house applications against an Oracle 9 database (circa 100 concurrent users) 7.0.1 patch 012 server running in-house applications against an Oracle 10 database - this is the one being upgraded to 7.6.04 (1400 concurrent users) 7.5 server running ITSM

Re: 6.3 upgrade options?

2013-06-07 Thread Drew Shuller
Dave, this is an interesting thread because we're having the exact same issues: 6.3 legacy app, upgraded ms db to 2008, upgraded server o/s to 2008 32-bit and ARS to 7.5, the user client to 7.5 and then to 7.6.04 running XP SP3 compatibility. Before the upgrade, certain user tools were crashing wh

Re: 6.3 upgrade options?

2013-06-07 Thread Grooms, Frederick W
Just to be clear ... This is a version 6.3 Remedy application (like ITSM, DRM, ...) running on a 7.0.1 ARS Server against an Oracle 9 database and the 7.6.04 client is crashing? What patch version of the 7.6.04 client are you running? I'm not sure if upgrading the application from 6.3 to 7.01

6.3 upgrade options?

2013-06-07 Thread Dave Barber
All, We have a legacy Remedy 6.3 application, and since we upgraded all of our clients to 7.6.04 for our primary incident applications (server soon to be upgraded, its currently on 7.0.1) we've experienced some unexpected behaviour (client crashing). There are a few options - take the applic

Re: Email engine question

2013-06-07 Thread Carl Wilson
Hi, The cert should be installed into the default Java JRE keystore that the email engine is using. Cheers Carl On 7 Jun 2013 11:18, "Frex Popo" wrote: > ** > Hello everyone, > > We imported a CA certificate to the keystore (this was done by the unix > amin team): > > > keytool -import -v -alias

Email engine question

2013-06-07 Thread Frex Popo
Hello everyone,   We imported a CA certificate to the keystore (this was done by the unix amin team):   >keytool -import -v -alias myserver -file mycert.cer -keystore cacerts   Before I start testing the eamil engine I performed a quick test with openssl client and get the following errors.   $ o