Hi Simon,
Alternatively you can also check below:
1. In Midtier Configuration Tool->Report Settings->Working directory:
Abosolute path: /ARSystemInstallDir/midtier/reports (Installation user must
have Read/Write access to directory)
2. Check and update midtier web.xml file (/AR
Hi Mike,
Yes I have spoke to BMC, they have nothing that supports 7.1 :) So an upgrade
to at least 7.6.04 is needed if not v8.0 or v8.1.
Regards
frex
De : Mike Tomasiewicz (ConAgra Foods)
À : arslist@ARSLIST.ORG
Envoyé le : Lundi 17 juin 2013 15h05
Objet
Rajesh,
Did you skip the PDT part? SRDs don't directly connect to AOTs, so you have to
create variables to map to the AOT fields as an intermediary between the SRD
and the AOT.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
-Original Message-
From: Action Request System dis
Hi All - we went live last night!! (Almost 4 years after going live
with ITSM 7.0.3) But I have one issue. I found out that my AIE
mappings aren't working on the new server and when I try to create a new
mapping I am getting the following error.
Set fields active link running a process fail
Are you in a server group? It sounds like AIE wants to be on the Admin
server.
Rick
On Jun 19, 2013 6:19 AM, "Pargeter, Christie :CO IS"
wrote:
> **
>
> Hi All – we went live last night!! (Almost 4 years after going live with
> ITSM 7.0.3) But I have one issue. I found out that my AIE mappin
No, single app server & single web server. I did validate that my AIE
account has Administrator in the group list.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Wednesday, June 19, 2013 6:30 AM
To: arslist@ARSLIST.ORG
Subject: Re
Hello ARSList!
A few days ago we were pleased to announce the keynote speakers for WWRUG13,
September 30 through October 4 in San Jose. Though these presentations by Kia
Benhia, Matthew Dircks and Doug Mueller are indeed noteworthy, they are just
the start of our amazing week!
By far the bigge
Chris,
The error seems to indicate that the system doesn't think you are an AR System
Administrator.
You indicate you have the Admin group in your group list.
Does this user have a Fixed license? If not, remember, the Administrator group
rights are only obeyed if
you have a Fixed license. If
My interfaces only runs at night so the account has a floating license.
It really helps if you have applied your floating licenses to the
server. Once I applied them everything started working.
Thank you for the help!
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARS
Hello ARSList
Can anyone provice feedback if this can work: Remedy AR System / ITSM 8.1
on SUSE Linux 11 and BMC BPPM 9.0 on Red Hat. BRSD component and CMDB
Extensions are not working since IBRSD component is not supported on SUSE
11. Is there anyone with this combination? Does anyone have a wor
if you create another server -- Windows? or Solairs? and put it into your
configuration (server group) --- and load the IBRSD there.. it will work..
-- I am sure this is not what you had in mind, but it is a solution..
Cannot think of any other help for ya..
On Wed, Jun 19, 2013 at 2:08 PM, Maur
Hello All,
We are stumped on an issue and was hoping someone on the list would have an
idea why this would be occurring after upgrading from ARS version 7.1 with it
works on to 7.6.04 and now it does not. This is regarding Emails being
generated in a Filter by Notify contain a Subject line with
Not sure if it related to the problem you're seeing. I remember there is
permission issue with the fields being used on the email subject line.
Are they public view?
Andrew
On Wed, Jun 19, 2013 at 2:51 PM, Pruitt, Christopher (Bank of America
Account) wrote:
> **
> Hello All,
>
> We are stump
Christopher-
I am on 7.6.04 SP2 and ran into the same thing recently. We have plenty of
messages that go out with variables being evaluated properly in the Subject
field however when I was adding a notification action to a filter recently it
just would not evaluate field X in the Subject but it
Thanks Patrick,
Do you have in mind any other significant issue having a server group with
AR Servers mixed with different platforms and OS? I have not tried myself
that approach
Regards
2013/6/19 patrick zandi
> **
> if you create another server -- Windows? or Solairs? and put it into your
>
Are these variables display only? Were they display only in 7.1
Reason I ask is I see a `! at the end of the filter name which means you are
wanting to by pass the filter phase and have the filter fire in the first
stage when those values are not reset to NULL. Somehow that is probably not
happ
I actually have a similar problem on v7.5. It's on a notification email
filter that has been working for several versions and worked fine for at
least 1-2 years on v7.5. Then I went into the filter, probably the first
change since we went to v7.5, and made an adjustment to the body and since
then
Each server is os agnostic and place nice together. They point to the Same
db... No problem that I know of.
Sent from my iPhone
On Jun 19, 2013, at 19:17, "Mauricio M." wrote:
> **
> Thanks Patrick,
>
> Do you have in mind any other significant issue having a server group with AR
> Servers
Clearing the PDT in the SRD and remapping solved the issue for us.
On Wed, Jun 19, 2013 at 6:15 PM, Pierson, Shawn <
shawn.pier...@energytransfer.com> wrote:
> Rajesh,
>
> Did you skip the PDT part? SRDs don't directly connect to AOTs, so you
> have to create variables to map to the AOT fields
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