Handling bounce back emails

I am about to start implementing the AR Email engine for a custom set of apps and I have two things I am trying to tackle, one is how can I track and hopefully report on bounced back emails. We want to poll the inbox to get any Non-Deliverable reports and save them so that someone can go and fi

Re: Create Related Request

Mark, AR System permissions - have you checked the whole workflow on that angle? That's one of the things I can think of where you won't get an error if a user does not have permissions to fire a piece of workflow that is supposed to fire while its performing that action.. I can't think of

Re: Create Related Request

Did you make sure pop up blocker and stuff is turned off? Sent from my iPhone On Aug 22, 2013, at 4:03 PM, "Brittain, Mark" wrote: ** HI All, Sometimes when a user opens a Change and the selects from the Quick Action pane >> Create Related Request >> Infrastructure Change >> poof! New (rela

Re: Escalation

Does your Escalation show that its currently disabled? What does your Escalation log say? Does it show any other duplicate escalation perhaps that is running the same actions? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of K

Create Related Request

HI All, Sometimes when a user opens a Change and the selects from the Quick Action pane >> Create Related Request >> Infrastructure Change >> poof! New (related) Change is created. Other times Quick Action pane >> Create Related Request >> Infrastructure Change >> "nothing happens". I can repli

Re: Escalation

Are you on a single server on a server group? Sent from my iPhone On Aug 22, 2013, at 12:57 PM, "Koyb P. Liabt" wrote: > ** > > > *** > Yes the escalations were still running after the reboot. > > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On

Remedy Date Time Field mapping with AO

Hello ALL, There is a issue about the date time field in AO. I am integration Remedy with Exchange Server via AO. I have a date time field in Remedy named "Start" and "End". When I load the Orchestrator process in the filter and try to map the date field with the context item, it could n

Re: Adding Index to Email form on v7.6.04

Thank you Doug for the clarification. I did a test and here's what I got: on v7.6.04 - I got a warning on Dev Studio - Message - Index length longer than 255 bytes may not work on all databases: AR System Email Messages. Code - 8037. on v5.1.2 - I got an ERROR - ARERR 210 - Total length of all

Re: Specific Support Group Permissions for Columns in Consoles

I'm sorry to say this, because it seems so obvious...but yes, you define permissions to the columns so only the people you want to see them have permission. On Thu, Aug 22, 2013 at 11:33 AM, Hutcheson, Heather < heather.hutche...@ga.com> wrote: > ** > > Hello, > > ** ** > > Is there a way to

Re: Adding Index to Email form on v7.6.04

Jason, Correct. A user can run in Overlay mode or in Base mode (OK, an API program can specify which mode - and they default to the system setting of they don't specify which is generally the case) and the system can be configured to be running in base or overlay mode. So, the system needs to

Re: Escalation

*** Yes the escalations were still running after the reboot. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, August 21, 2013 7:06 PM To: arslist@ARSLIST.ORG Subject: Re: Escalation ** Pretend to appear ste

Re: Adding Index to Email form on v7.6.04

Thanks Doug for clarifying. I looked back to refresh my memory about there being a limitation on indexes in 7.6.04. What was bouncing around in the back of my mind is unique indexes cannot be modified in an overlay (pg. 131 for 7.6.04 Form and App Obj Guide). Jason On Thu, Aug 22, 2013 at 9:31

Specific Support Group Permissions for Columns in Consoles

Hello, Is there a way to limit access to columns in a Work Order console so that just specific support groups can view them? Thanks, Heather ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answe

Re: Adding Index to Email form on v7.6.04

Raj, I will attempt to address your various questions. 255 length limit This limit was a common DATABASE length limit for indexes in the past. Remember that in the past the max length of varchar type fields was 255 as well. That was a magic number that the database vendors used as "who could

Re: Adding Index to Email form on v7.6.04

Thanks Jason. So, that would mean, I have to add index on the Custom field to the form in Base Development Mode as well? (Sorry little confused now) LJ and Fred mentioned that I should be good to go if I just add index to the Overlay. Currently, In best practice mode I added the index to the over

Re: Adding Index to Email form on v7.6.04

Thanks Jason. So, that would mean, I have to add index on the Custom to the form in Base Development Mode as well? (Sorry little confused now) LJ and Fred mentioned that I should be good to go if I just add index to the Overlay. Currently, In best practice mode I added the index to the overlay af

Re: Adding Index to Email form on v7.6.04

Thanks everyone for the valuable input. Joe, Thanks for the details, appreciate your help. Ditto - I was comparing the Indices on AR System Email Messages form and found that - v5.1.2- 255 limit was enforced, and a while back when I was trying to add some indices didn't allow and threw an error,

Re: Escalation Log Files

Thanks so much Shawn, I thought I checked that but low and behold, the escalations were disabled. Enabling them now. Thank you!!! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, August

Re: Escalation Log Files

You should be able to go to the AR System Administration Console just like you did to turn on Escalation logging and go to the Configuration tab and see if the checkbox for Disable Escalations box is checked. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- F

Re: Escalation Log Files

I don't think we are in a server group. I'm wondering if the escalations might be turned off. This is a dev box, and I need to get with the server guys to get the ar.cfg file and check. Not sure why they would set it to disabled, but I'm going to check it out. -Original Message- From:

Re: Escalation Log Files

Lisa, Are you in a server group? If so, are you turning on Esc logging on the node that is currently running escalations? On Thu, Aug 22, 2013 at 7:27 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS wrote: > ** > > Hello ARSListers! > > ** ** > > When I turn on the escalation log files in

Escalation Log Files

Hello ARSListers! When I turn on the escalation log files in the Administration Console (I tested it in the file and form format). The only thing that gets logged are that I turned it on or turned it off. I tested my filter log and I get all the information I need, but the escalation log does

FBImageServlet

Good morning, I'm looking for a no-cost (other than labor) solution to display Flashboards content on SharePoint. Basically, I built a Display Only form that has two flashboards on it, yet it still takes over 40 seconds to load. I've disabled Flash on them to see if that helps and it doesn't

Re: Min and Max numbers of Fast and List threads

Hi, The numbers depend a lot of your users and your application. You should try to figure out if calls are getting queued up before processed in to a greater extent. An old rule of thumb from BMC says that if 10% are queued, add more threads. Then you will of course have resource limitations on

Re: Bug in archgid?? Could has anyone else encountered this??

The same that came with 7.6.04 Patch 003 - which is the same as my AR Server version. I tend to not mix and match these versions although technically you can as long as the supporting dll's are of that other version too. So I have not had the luxury to check if using Patch 004 archgid resolves it.

Re: Min and Max numbers of Fast and List threads

In older versions like you use. Ideal calculation is something like this: Fast Thread: ie. 390620 Min (No. of CPU on the OS X 3) Max ((No. of CPU on the OS X 5) List Thread: ie. . 390635 Min (No. of CPU on the OS X 3) Max ((No. of CPU on the OS X 5) From: Action Request System di

Min and Max numbers of Fast and List threads

Hello guys, We're currently in version 7.01 and our ARSystem is utilizing approximately 15 threads. We want to set the min and max to 20 to keep some threads for buffer. Any comments on this if this is an ideal numbers? Thanks and Regards, Mark Johnson S. Villamar IT - Application Center of Exc

Re: Tool Tips and Assigned Person

Hi Mark, There is a thread from July 2011 "Customer search and hover display in Incident form" where we discussed it bit. It has a little more of a breakdown than the docs do. I have also create Tool Tips on custom apps. Let me know if you run into a specific issue and we can work through it.

Re: ARERR [9130] Error encountered while executing a Web Service

Hi Fred, After restructuring the wsdl file as well not able to invoke, still the same exception getting "Could not deserialize Soap message". -- Sandeep Pandey Remedy Developer On Wed, Aug 21, 2013 at 8:19 PM, Grooms, Frederick W < frederick.w.gro...@xo.com> wrote: > ** > > Sure you can modify