Team,
Do we have any check list to maintain the remedy service will up with out
facing any issues.
Present, we have prepared the list monthly activities for remedy service.
1. Restart the remedy services monthly once.
2. before restart take a back up logs for ARS and mid tier. etc.,
Like wise
What OS are you on?
On Linux I haven't had to restart the Remedy services in 5 months (and that was
only for hardware work)
Fred
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Suresh Loganathan
Sent: Tuesday, February 04, 2014 4:36 AM
To:
Checking the ARError.log, ARMonitor.log for recent errors could help you
be proactive in catching issues before it develops into a full blown
problem.
Ben Cantatore
Remedy Architect
Bed Bath Beyond
650 Liberty Avenue
Union NJ 07083-8130
Office: (908) 613-5769
Cell: (914) 263-6802
From:
Fred,
I am using Remedy 8.1 version. OS windows server 2012.
On Feb 4, 2014 8:24 PM, Grooms, Frederick W frederick.w.gro...@xo.com
wrote:
**
What OS are you on?
On Linux I haven't had to restart the Remedy services in 5 months (and
that was only for hardware work)
Fred
*From:*
Team,
Recently, facing the lot of issues related to Caught Exception. tried
with mid tier flush and advised to flush the local browser cache and
restarted with mid tier.but, no luck.
Error starts with Caught exception and error with some different message
like mobj, t.resultlist,Vcolins etc.,
Suresh,What is the patch version of ARS , Midtier and Tomcat Apply Patch 02 for
ARS, Mid tier Hotfix (Dec072013 ) and Patch 36 for Tomcat 6.0 and see if it
helps
We had few issues with ARS 8.1 un-patched version.
Thanks
Ravi Rai
Date: Wed, 5 Feb 2014 00:06:18 +0530
From:
Would that be on IE9 and/or IE10?
Thank you,
Pascale Sterrett
Kenavo ar wech all
ersures...@gmail.com
Sent by: arslist@ARSLIST.ORG
02/04/2014 10:36 AM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Caught Exception issue...
**
Team,
Recently, facing the lot
We are running into a catch-22 style situation with some of our reconciliation
jobs for a 8.1 migration.
The data that we have in our existing environment is made up of hardware info
in a BMC class (e.g. BMC_ComputerSystem) and financial information in the
AST:Attributes class. We have a
The recomendation since I was working on CMDB 1.1 was to always import the data
through the CMDB or AST join forms since the workflow is already there to push
the data to the proper regular form Base Element and Computer Sys tem as an
example and set the Instance ID to be the same on both of
i'm work with Spanish language on my implementations.
so far
The field on people form sets the language for notifications.
the field on ar user preference form set the language in which you see all
the remedy GUI.
Some things that i noticed
decisions on survey, (i mean if you have configured
Interestingly, BMC makes it next to impossible to actually get hotfixes without
waiting on their support. Do you know any alternate means of getting the Mid
Tier Hotfix you mentioned that doesn't require a U.N. Resolution worth of log
files and config files in the right format?
Thanks,
Shawn
User 7.6 Dev 8.1
Is there a way that when updating an Excel spreadsheet to make it talk to
Remedy and update a field or location on a form per se.
If so, please let me know how or provide an example
___
UNSUBSCRIBE or
Hi,
You could use the .NET API that can utilise both VB and VB Script to achieve
this requirement.
There are examples of using Excel and Scripting in the Samples directory. This
is available on the BMC Communities site.
Kind Regards,
Carl Wilson
http://www.missingpiecessoftware.com/
My boss did something with buttons, scripting, and pushing to Remedy via web
services I believe. The group he built it for didn't like it though and so we
never went live with it. If you are curious I could get more detailed info if
he still has it.
Levi Lippincott / Remedy Administrator
+1
There is a way if you know the secret path. I don't know if for 8.1
but here is the format for 7.6.4 SP 4 to give you an idea
http://ftp.bmc.com/outgoing/7604sp4_hotfix
Christie Pargeter | Sr Technical Analyst | tel 503-415-5149
From: Action Request System discussion list(ARSList)
Gotta know the secret handshake.
On Tue, Feb 4, 2014 at 2:50 PM, Pargeter, Christie :CO IS
cparg...@lhs.orgwrote:
**
There is a way if you know the secret path. I don't know if for 8.1 but
here is the format for 7.6.4 SP 4 to give you an idea
http://ftp.bmc.com/outgoing/7604sp4_hotfix
I didn't want to hijack this email thread for my own issues but hopefully
Suresh can get some benefit from what I've run into as well.
We have been on ARS 8.1 for a couple of months but just upgraded ITSM to 8.1
(including the two patches) as of this past weekend. In testing we ran into
the
Shawn,
Ditto for us on most of what you've said. We have a brand new 8.1
implementation, and are p2. Most of the issues are reported by our IE
users, and we're looking forward to a hotfix or patch to resolve these
same issues.
rp
On 2/4/2014 8:41 PM, Pierson, Shawn wrote:
**
I didn't
We are now at the 3rd Hot Fix and still not getting the Caught Exception
issue resolved in our case. And it is only happening with IE9 and IE10
specific error:
Caught exception :Object doesn't support property or method
'getProxyGlobalFields'
But we are not using ITSM - we are all 100% custom
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