I would use a filter notify action to create the notification. In the User
field on the filter notification action enter the group name as it appears in
the Group form. This will send the notification to everyone in the group.
Hope that helps.
Todd Arner
-Original Message-
From: Act
Thanks Todd. That sends a message in AR email message form with field TO : Grp
name is placed instead I need email id of all the people in this group
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"Where t
Wouldn't you need 3 things? A filter to trigger the action, a filter guide to
run a loop against a table, and then the filter in the filter guide which is
the notify action pulling in the email address of the user on each line in the
group?
Levi Lippincott / Remedy Administrator
+1 402 561 701
When you use a Group Name the Email engine should send an email to all members
of the group
From Developer Studio help "Creating a notify action"
AR System group names
AR System takes the group name from the entry in the Group form, searches the
User form for all users belonging to this gro
Hi folks,
I'm looking to get some advice on what the best practice is regarding Remedy
support groups. I have a group of 30 support staff members, who support many
different applications, and many individual modules in some applications. They
are asking that I create individual support groups f
Susan,
I can't speak specifically to ITSM Support Groups, because I don't run
ITSMbut sometimes what is best for the user is not best for the
administrator. From what you have described, they want 35 support groups
for better granularity of responsibilities, and of course, not all 30
members w
Susan,
LJ is correct.
BMC ITSM is known to send out too many notifications. The last thing you want
to do is to notify support staff incorrectly. Most support staff I have worked
with will then quickly just ignore notification sent my BMC.
Auto assignments are one on the best figures with BMC
Susan:
I’m going to jump in here and say that we’ve gone down the “better granularity”
path and it’s not everything it’s cracked up to be, though it does make some
kinds of reporting easier. To give you an example of what I’m talking about,
our primary service desk alone currently sits at abo
Thanks for your thoughts Li and Terje; very much appreciated.
To add to my original message, this group intends to have every member of its
team (30 people) added to each support group created, so, regardless of how
many groups are created, the members will still receive the same number of
ass
Thank you for your input Natalie,
I am a one-person team supporting Remedy in our organization, so, I am always
happy to have input from others. I will give your suggestions and guidelines
consideration as I continue to chew this over.
Susan Champagne
From: Action Request System discussion lis
What is the end goal of this request? WHY are they wanting 35 groups?
Knowing the desired result might help guide some of our thoughts and
responses.
Tim
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Champagne, Susan
Sent: Tuesday, July 08, 2
Hi Tim,
The end goal, from the requester's view, is to eliminate the currently set
process of "Assignment to Individuals". I am in total agreement of getting to
this end result; it's just that I feel we could/should accomplish this end
result in a different manner. The manager of the group wants
Good morning all,
We have recently run into a TON of ARERR 9201 errors in our load balanced
environment. We were using MT 7.6.04 SP4 but just upgraded to MT 8.1.01 SP1
hoping it would resolve these issues. Unfortunately, these errors have not gone
away. We have a sticky session enabled for the
Susan,
I find it difficult to understand why you want all support user should be
member of all teams. If the support staff got unlimited access - they can still
search all tickets. A support engineer can only modify tickets assigned to a
group where he is a member. Is this the reason why you wa
Just FYI HeatherI typically like to have the error message in addition
to the error # so I don't hafta go look that up :)
9201 Error
Session is invalid or has timed out. Please reload page to log in again.
Your session is no longer available because either the session is invalid,
the session
Thank you again Terje.
In answer to your question, yes, every support person, in each of the support
groups, in this discussion, must have the ability to work on any of the
assignments to any of the groups they are members of.
Our service desk personnel create most tickets and assign to the appro
While what you are saying mostly makes sense, 35 groups for 30 people is very
excessive, especially if all 30 people are in all 35 groups with only one
enabled and 29 "offline" for that group. It's not practical for 30 people to
support 35 applications with everyone covering each other as backu
Hi Shawn,
Yes, you are correct, each application does have a primary and secondary
support person. The reason I was asked to add all members of the main group to
each individual support group was to ensure coverage in the event that the 2
actual support people for the application happened to be
There's a small chance that 8.1 may have some issues around F5 loadbalancer.
A friend of mine (Sabyson Fernandes who writes to this list at times) has a
similar issue on F5 and had me post a similar email on his behalf to the
list last week.
I went through his checklist of his setup and it look
We are experiencing the same thing in our 7.5 environment running an 8.1 Mid
Tier and have an active ticket open with BMC's Subject Matter Experts to try to
determine what the issue is.
We even eliminated the loadbalancer from the equation and the issue was still
occurring.
If you have your us
OK, I have a strange condition happening, we have some filter Set fields web
service calls that when the external web service returns some error condition,
the filter sets field ID 8 to null, even when field ID 8 is not mapped in the
set fields, this condition is causing the record submit to fai
I've been assured many times over by Doug himself that the Web Service
plugin doesn't use Field 8but like this, I have seen otherwise.
On Tue, Jul 8, 2014 at 12:49 PM, Campbell, Paul (Paul) wrote:
> **
>
> OK, I have a strange condition happening, we have some filter Set fields
> web servic
It sounds like a support ticket with BMC may be in order ;>(
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Tuesday, July 08, 2014 2:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Filter set fields Web Service action setting field id 8
I had a similar problem. The answer was not found in the field mapping.
IIRC, there was a problem with the Web service call itself. A plug-in or
server issue.
Rick
On Jul 8, 2014 11:50 AM, "Campbell, Paul (Paul)" wrote:
> **
>
> OK, I have a strange condition happening, we have some filter Set
Another wrinkle to add would be
Was this filter created in an earlier version of ARS?
I know that field 8 used to be used so this could add to the complexity
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Coo
I have not seen the issue when we bypass the load balancer.
Thank you,
Heather Hutcheson
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lippincott, Levi (OMA-GIS)
Sent: Tuesday, July 08, 2014 11:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 9
Thanks to everyone who replied!
I have decided to let the current transaction filters create the file and PUSH
an entry (with the path & file name in a text field) into the Attachment form.
An escalation will run every 10 minutes to ping the attachment records without
files attached, and trigger
Hi
I'm trying to use this method to send alerts to a filter plugin. But it
does not behave as it should:
https://docs.bmc.com/docs/display/public/ars81/Sending+alerts+to+a+filter+API+plug-in
The plugin are not able to fetch context.getUser()) and
context.getUserSessionGuid().
If I use the
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