Re: Synchronous communication between AO and Remedy.

Hi Experts, PFB the exact requirement:- We have a requirement where AO lies in between Remedy and a Third Party Application which can publish and consume Rest web service. Remedy-- AO-- Third Party Tool. 1. A Record gets created in a remedy form. 2. AO polls the form and check for new

Re: Tasks without Parent Request ID

Thanks for looking into it. Is it possible to delete the tasks automatically, without manual effort . We are facing this kind of issue in daily basics, so its very hard to check manually. Regards, Dinesh kumar. ___

arexport.bat windows escape characters...

Hi, I'm trying to generate a backup arx file using arexport.bat (~arsystem\artools), and I'm having problems with my -q switch: /arexport.bat -u RICK PHILLIPS -x myserver -t myport -p my pw -form BMC.CORE:BMC_ComputerSystem -datafile D:\ARX\data.arx -q '400129100' = 1 AND '400127400' =

Re: Change Mgmt. 8.1-approvers...

This is something that I've had folks complain about since 4.5 - you'd think BMC would put some type of a setting in the approvals where it could not allow the tickets coordinator to not approve. I know that gets into a bit of what about some of the other assignees, but even a basic don't let the

EMail Message address issue

Good morning Hoping someone may have seen this behavior before: We're trying to track down an issue where Email messages are being created in the Email messages form with the Alias information put in the From and/or To fields instead of the matching smtp address. For example, a message sent to

Re: EMail Message address issue

Since you say it doesn't happen all the time you may want to double check the inbound source email and compare one that works from one that doesn't by doing the following: In the Email Messages form Choose Display Advanced Options = Yes Go to the Advanced Options tab then the Attachment

Installing Atrium Integrator on 7.6.04 system

Has anyone out there installed Atrium Integrator on an existing 7.6.04 ARS/ITSM system? The 8.x install documentation specifies that AI must be installed between CMDB and ITSM. The 7.6 docs I've seen don't really seem to say much about AI until you start talking about upgrading it. Also, the

Re: Synchronous communication between AO and Remedy.

i used the email adapter once to connect remedy with AO. every time an incident is created on remedy side and email is triggered so AO start a process 2014-07-25 1:11 GMT-05:00 Abhishek Anand abhi.masc...@gmail.com: Hi Experts, PFB the exact requirement:- We have a requirement where AO

Re: EMail Message address issue

Thanks! Dave Drake Application Systems Analyst ITSM Application Support Koch Business Solutions, LP -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Friday, July 25, 2014 10:58 AM To:

Re: Installing Atrium Integrator on 7.6.04 system

AI was loosly integrated with 7.6.04 and it has limited functionality since it only worked with CMDB and none of the ITSM fors. AI for 8+ is fully integrated and works with all forms in ARS. -Original Message- From: Rick Cook remedyr...@gmail.com To: arslist arslist@ARSLIST.ORG

Re: Change Mgmt. 8.1-approvers...

Hi, Take a look at the Self Approval rules and the functions that are available surrounding this. Based on this functionality you can determine from the attributes of the user who can and cannot approve a request (although you have to configure this): Excerpt: The Auto Approval and Self

Re: Installing Atrium Integrator on 7.6.04 system

Hi Rick, AI was introduced in 7.6.04 (base) but only does CMDB forms in this version so it was still in it's infancy in this version. Both AIE and AI are provided up to the current versions (8.1.xx), but AIE is pretty much depreciated in the 8.x versions as AI now has more capability that

Re: Synchronous communication between AO and Remedy.

Hi, To achieve this requirement I suggest the following: 1. The ARS BAO connection is done utilising the inbuilt provided OOB configuration (AR System Administration System General Orchestrator Configuration) - put in the ORCA Web Service WSDL End Point and authentication details

Re: Tasks without Parent Request ID

Hi, Unfortunately no, there is no OOB functionality to delete Tasks where the Parent was not saved or available - an unfortunate by-product of the way the Task Management system works. You would need to write custom code to achieve this requirement. Kind Regards, Carl Wilson

Re: Installing Atrium Integrator on 7.6.04 system

Wow, I forgot about that. That might be the deal breaker there. What was the reason that custom forms wouldn't work? Hard coding in the binaries? Rick On Jul 25, 2014 9:42 AM, Roger Justice rjust2...@aol.com wrote: ** AI was loosly integrated with 7.6.04 and it has limited functionality

Re: Installing Atrium Integrator on 7.6.04 system

Hi Rick, The functionality in the version of Pentaho that was integrated for 7.6.04 didn't have the extended feature set of the later versions (adapters/connectors). The plugins were re-written and the functionality was extended to include the additional connectors/adapters in 8.x. AIE