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Where the Answers Are, and have been for 20 years
I have been hesitant to bring up the topic of Cherwell on the ARSList, but
there seems to have been some interest and discussion about Cherwell last week.
First of all, I have been a Remedy consultant since the late 90’s, version 3.x.
I have experienced all the highs and lows that everyone
Apparently...the process took a bit longer than anticipatedone of my
two topics got accepted, so it appears I WILL be attending Engage this year
:)
It appears that the content of sessions has shifted a bit in the last week.
I reported 120 at the end of last Monday. As of this exact moment,
I ate my first and last one at the 2012 RUG I think after all the banter I
had heard over the past decade and a half over Twinkies. Made me wonder why
they got popular as a treat.
Perfect for a food fight though!
Joe
_
From: Action Request System discussion list(ARSList)
So LJ is going… aside from the Unisys folks that we know will be there, who
else WILL be attending from our string of conversation here??
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Monday, August 04, 2014 9:00 AM
To:
Charlie,
I did as you suggested. The workflow showed up as select soundex(N’STEHRT’)
I never saw the “N” before. I see it in other logs now too.
So I ran that statement and it returns S363 but in the log file it sets the
Lname_soundex field to “”
The update statement later in the log shows
I'm not really known on arslist, but I just received an ack email saying that
my breakout was accepted.
#2Cents
On 04 Aug, 2014,at 05:07 PM, Lynn Larsen lynn_lar...@mmi.net wrote:
So LJ is going… aside from the Unisys folks that we know will be there, who
else WILL be attending from our
I may depending on what my schedule turns out to be when the time gets
close.
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lynn Larsen
Sent: Monday, August 04, 2014 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE
So
Well, I will be there. The topic I am presenting is “Transitioning to and
managing a managed service provider for your service desk solution” (look for a
better title soon).
hbr
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lynn Larsen
Sent:
Aren't we being modest :-)
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo
Sent: Monday, August 04, 2014 12:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE
I'm not really known on arslist, but I just
We just set up a brand new 7.6.04 SP5 system and are migrating over our
reports.
The records moved over, but all of the Web Report attachments did not.
I tried manually exporting the attachment from our 7.6.04 SP2 system and
adding the attachment to the new system and when I save, the
John,
As you've probably guessed the N in the N'whatever' is normal for a
unicode server - it's telling the DB to consider the string a unicode
string.
That really is a very strange problem. You could still try the step 2 I
described to try to directly issue just SELECT 'S363' instead of the
Has anyone gone through the exercise of renaming Sites for whatever reasons?
I would like a comprehensive list of forms (both foundation and other
ITSM/CMDB application data) it has an impact on?
I may not have to actually do it, but I see it as a possible solution to an
automatic feed of new
Check the entry mode for that attachment field in your attachment pool.. Has
it somehow been created as a Display Only attachment?
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS
I think it might have to do with the Report Definitions form.
I'm going to check that out.
I don't think it's display only, but I'll check.
I'll keep everyone posted.
Thanks!
Lisa
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On
Also check all the attachment fields in that pool. Maybe one of them is a
Display Only and your import mapping is using that one. Check by Field ID to
make sure you are looking at the right field.
Another possibility is that the field you are mapping it to is out of view.
And not the one that is
Hi,
Me and Magnus will definitely be there.
Best Regards - Misi, RRR AB, http://rrr.se
So LJ is going… aside from the Unisys folks that we know will be there, who
else WILL be attending from our string of conversation here??
From: Action Request System discussion list(ARSList)
Will you be accepting free drinks? We definitely owe you big for the use of
some of your products...
On Aug 04, 2014, at 02:03 PM, Misi Mladoniczky m...@rrr.se wrote:
Hi,
Me and Magnus will definitely be there.
Best Regards - Misi, RRR AB, http://rrr.se
So LJ is going… aside from
Of all the years that I've known Misi and Magnus, I've never seen them turn
down a free drink. If they do, beware as that would be a sign that they are
sick.
Dave
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Philben
Sent: Monday, August
Sick as in likely running a fever. ;)
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Monday, August 04, 2014 2:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE
**
Of all the years that I've known Misi and Magnus, I've never
I still recall our whiskey tasting night that we had at Misi's Phil's
room. Some of that European Whiskey is downright awesome!
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Monday, August 04, 2014 2:14
Just tell me what time to show up
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Monday, August 04, 2014 2:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] ENGAGE
**
I still recall our whiskey tasting night that we had at
Charlie,
I ended up using a Direct SQL action in a modify filter to populate the
LName_Soundex and Name_Soundex fields.
Name_Soundex does a soundex(LastName+FirstName). This comes in handy searching
through the Smiths.
Maybe when I get some time I’ll investigate why this problem appeared
Hey all you ex-Remedy employees out there... You're invited... and Larry is
paying.
https://www.linkedin.com/groupAnswers?viewQuestionAndAnswers=discussionID=5900685101196390402gid=132120goback=#commentID_null
Lee Cullom | Northcraft Analytics
IT Metrics Specialist | Business Intelligence for
For those of us that are not Alum... tell us about him and what he is doing
ect... that has you so excited!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lee Cullom
Sent: Monday, August 04, 2014 2:07 PM
To:
Joe-
Could you run the Data Wizard for Site Name to get a count of records? I think
that should give you a good list of the forms affected.
-Rick
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Monday, August 04, 2014 10:30 AM
I’ve been using Remedy since Version 5 - if you are unhappy with Remedy for any
reason, I would look at Remedyforce before going to another product. Feel free
to reach out if you want to know more.
-Chris Grassi
cgras...@gmail.commailto:cgras...@gmail.com
On 4 Aug 2014, at 14:44, Kevin
I bought a bottle of laphroaig when I got home based on that tasting
night :)
Kind regards
Danny
-- Original Message --
From: Joe D'Souza jdso...@shyle.net
To: arslist@ARSLIST.ORG
Sent: 04/08/2014 19:18:48
Subject: Re: ENGAGE
**
I still recall our whiskey tasting night that we had at
But...RemedyForce IS another productit's not another company...but it
is 100% a different product...
On Mon, Aug 4, 2014 at 2:07 PM, Grassi, Christopher cgra...@columnit.com
wrote:
**
I’ve been using Remedy since Version 5 - if you are unhappy with Remedy
for any reason, I would look at
I didn't think of the Data Wizard. Let me give that a shot if I really need
to do what I think I may have to.
Thanks for your response..
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: Monday, August 04,
Good point LJ. It's built on a different platform so
Sent from my iPhone
On Aug 4, 2014, at 4:12 PM, LJ LongWing lj.longw...@gmail.com wrote:
**
But...RemedyForce IS another productit's not another company...but it is
100% a different product...
On Mon, Aug 4, 2014 at 2:07
I caught the end of the tasting; where I met my new love... Templeton.
I forget who brought their homemade stuff and what it was called but I
think I was breathing fire for a little while after that.
To answer Lynn's question I am all registered up to be at ENGAGE
Jason
On Mon, Aug 4, 2014
yeaI understand why BMC named it 'Remedyforce', to capitalize on the
'name' of Remedy, but I've had countless people say 'So, you know Remedy,
how do I do this in Remedyforce'it's tough explaining to them that
Remedyforce, despite it's name is NOT Remedy
On Mon, Aug 4, 2014 at 2:17 PM,
I bought Templeton Rye a couple of times at least.. And got a couple of my
friends to try it at a bar in NYC..
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett
Sent: Monday, August 04, 2014 4:08 PM
To:
I may not have been a part of this whiskey adventure last time, but I can
definitely make sure we have good Irish Whiskey representation. Are we making
this a thing?
-Doug
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Monday,
How does Cherwell compare to SNOW and the AR System from the ease of
customization and implementation, TCO and end user experience perspective?
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Monday, August 04,
I'm getting a demo tomorrow so will let you know
Sent from my iPhone
On Aug 4, 2014, at 4:24 PM, Joe D'Souza jdso...@shyle.net wrote:
**
How does Cherwell compare to SNOW and the AR System from the ease of
customization and implementation, TCO and end user experience perspective?
Joe
I loved that one too cause of its rich smoky taste!! I think Carl Wilson
introduced us to it.
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Monday, August 04, 2014 4:19 PM
To: arslist@ARSLIST.ORG
Subject:
Carl brought that. I think he exchanged them for some manchester united
top.
-- Original Message --
From: Joe D'Souza jdso...@shyle.net
To: arslist@ARSLIST.ORG
Sent: 04/08/2014 21:21:29
Subject: Re: ENGAGE
**
I bought Templeton Rye a couple of times at least.. And got a couple of
my
Is it a WebEx public demo? Or a private one?
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Monday, August 04, 2014 4:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: ADV: Cherwell Webinar
I'm getting a demo
Yup I remember. We had a group photo if I recall that we took when sampling
that bottle :-)
Phil tried it the next day and found it a bit too strong. I loved it!
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett
I have been working with Remedy since 1994 and over the past 2 year have been
offered countless Remedyforce contracts, that I turned down. The recruiters
did not know that Remedy and Remedyforce were different. This past February I
decided to take the SalesForce.com developer certification
Private but let me see what I can do
Sent from my iPhone
On Aug 4, 2014, at 4:32 PM, Joe D'Souza jdso...@shyle.net wrote:
**
Is it a WebEx public demo? Or a private one?
Joe
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf
If I came it would just to meet up for more of the same :)
-- Original Message --
From: Joe D'Souza jdso...@shyle.net
To: arslist@ARSLIST.ORG
Sent: 04/08/2014 21:34:18
Subject: Re: ENGAGE
**
Yup I remember. We had a group photo if I recall that we took when
sampling that bottle J
Holycow! This thread well over 100 replies (not sure why my Gmail split
it). My guess is we are not even close to being finished with it either.
On Mon, Aug 4, 2014 at 1:34 PM, Joe D'Souza jdso...@shyle.net wrote:
**
Yup I remember. We had a group photo if I recall that we took when
You don't have to go overboard if its private. Chances are I won't probably
be able to take time off from my current engagement anyways unless its
during the lunch hour EST. I have a few deadlines I am on for certain
deliverables and can't multitask as a result on this one occassion
Joe
That would be one expensive ride to a whiskey tasting party for you mate!
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett
Sent: Monday, August 04, 2014 4:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: ENGAGE
If I
Well, Larry Garlick is the founder and CEO of good ole' Remedy Corporation.
For me, as an employee, my experience of Larry is summed up as follows:
- He played on the company softball team.
- He cared about customers and customer service.
- He cared about the software.
- In 2000, after we
Ok... BUT, what is he doing now that has you so excited and that he is buying
the drinks? As in where is he back?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lee Cullom
Sent: Monday, August 04, 2014 3:48 PM
To:
Ok, you helped explain for the new folks.
I think what Claire and the rest of us that don't use LinkedIn are trying to
understand is what the link is saying that you are so exited about.
Dave
On Aug 4, 2014, at 4:48 PM, Lee Cullom lee.cul...@northcraftanalytics.com
wrote:
Well, Larry
Even if you use LinkedIn it is an ex-Remedy Corp. employees only group.
You can't get to the link unless you are a member of the group and you
can't become a member of the group unless you worked for Remedy, Peregrine
or BMC before 2007.
On Mon, Aug 4, 2014 at 2:00 PM, Shellman, David
We did this in 8.1 and opted to use SQL to do so. We considered an Atrium
Integrator job and also the Data Wizard. While the data wizard feature
allows you to rename one at a time, we had 140 sites that had to be updated
to include a translated site name in a foreign language. We used a series
Hi, Joe:
The Data Wizard is great, but just remember that it doesn't cover everything.
Work Orders is one form that comes to mind. Obviously, custom forms that may
have site fields are not covered.
But, there are instructions on adding new forms that the Data Wizard will
update. You'll
Silly me, I figured the Data Wizard would identify all the forms that would
need to be changed, I didn't account for the fact that it might only have core
forms and not extras like WO, SRM etc. I figured at least it might be a good
starting point (and it was top of mind since I was using it for
That is silly of you. Why would the Data Wizard work throughout the
whole suite of purchased BMC applications That is crazy talk!
This is what any user that doesn't know better would expect. Come on, it's
like you are a n00b Remedy admin ;-)
On Mon, Aug 4, 2014 at 2:56 PM, Rick Westbrock
Rick,
sorry for the late reply. I don't believe the Asset Lifecycle Status is
used with the Bulk Inventory form, although if you've found out contrary,
I'd like to know. The In Inventory status is used in conjunction with
workflow on other Asset forms to launch the Inventory location dialog.
That's something I may need to do too as its not a 1 rename if I have to do
it. It would be a multiple rename.
I prefer SQL too as its quicker and doesn't touch timestamps - not that
timestamps is very important in this case but nonetheless..
I've never used the Data Wizard before for
Yeah I was hoping for a lazy way to find a list too. Looks like I may have
to use some fuzzy logic to identify fields containing Site Names. It doesn't
help when the developers might have used different label and database names
to store Site Names in different places across all the ITSM apps..
Classification: UNCLASSIFIED
Caveats: NONE
Has anyone successfully enabled FIPS on the ADDM appliance? We are running
version 9.0.02. We have followed BMC documented instructions and have had no
success. Once we apply our certificates to the appliance and proxy and enable
FIPS on both the
Joe,
The data wizard does use SQL to make all of it's updates (at least in
7.0.3, I haven't had to dig that deep in 8.1 yet). Take a look at the
DLD:SYS:DataWizardFormFields form (and the other DLD:SYS.. forms). That
should get you a good ways toward your goal. Sample screenshot:
[image:
What has me excited - he's been incognito since 2002 doing what I understood to
be philanthropy work.
And, I thought there might be quite a few ex-Remedy employees on the list that
possibly didn't see the LinkedIn posting.
Also, The Remedy community is hardly exclusive, so even if you weren't
I'm heading there... :-)
Looking forward to seeing everyone again!
Matt Reinfeldt
On Aug 4, 2014 11:02 AM, laurent matheo lm...@me.com wrote:
**
I'm not really known on arslist, but I just received an ack email saying
that my breakout was accepted.
#2Cents
On 04 Aug, 2014,at 05:07 PM,
This group represents an abundance of learned perspective that makes this
annual pilgrimage, so, worthwhile.
I will be Putting the Art into Artificial Intelligence at BMC Engage 2014,
(which will includes a copy of my Remedy Based AIML generator) AND researching
where others have gone with
Have you considered creating Alias names for each site?
It would be easier and safer than (hopefully) finding all the instances to
be changed.
You can use ARImport to bulk load the 'new' names (turn on logging and
manually create one to see how to config the import data).
HTH,
Joel
Joel
In 8.1 (probably earlier versions as well), you can take a look at data in the
DLD:SYS:DataWizAudit_Forms form, which should give you a pretty good list of
candidate forms to be updated. That may be a good starting point.
HTH
Leonard Neely
From: Action Request System discussion list(ARSList)
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