Re: Atrium Integrator Spoon Tool Guide

Thank You, will check the documents and let you know if require any additional details.., Regards, Pandi.C On Fri, Mar 27, 2015 at 5:16 PM, Pierson, Shawn < shawn.pier...@energytransfer.com> wrote: > ** > > You should be able to find what you need from the link below. Click on > the first link

Re: Setting 'InstanceId' on AST:* submit?

Andy, It is fine if you want to control the creation of an Instance ID on the CI side. It just needs to be a GUID. However, it is not OK to just generate a new GUID for the AST:Attribute record itself. It is critical that the Instance ID in the AST:Attribute record match the instance ID of a

Re: Change Template Dataload 8.1 issue?

Yes agreed, much of the documentation leaves me breathless for lack of instructions - LOL. Given what you are up against, here is what I would attempt to do at this point. Take all your support group data and put it in a staging form along with some identifier that can match against your primary

Re: .Net API Wrapper Framework Version

Hi Bruce, I actually have a .net API that I built concurrently with Remedy's. I started the project back around 2005 and have maintained it ever since. And yes, it's currently built against .NET v4.51 and v8.1 of ARS. I built it because I needed something that was higher fidelity to the C API th

Re: Change Template Dataload 8.1 issue?

Candace, Thanks for the reply. All of my support groups, etc have been loaded - including the functional roles for the said Change Management Support Groups. Here is the wiki link I attempted to follow to set this up. https://docs.bmc.com/docs/display/public/itsm81/Adding+custom+fields+to+targe

Re: C-API Question of SetForm action

Hi, The problem is that the ARSetSchema call has a lot of data you can send to it. If you set everything to NULL except the Change History, only the Change History will be changed. Are you confident that the wrapper implementation takes all this into account, so that it does not touch anything el

Re: Change Template Dataload 8.1 issue?

Rob - I won't swear to this, but if you look at the menus on the Change Template you see they pull from a form CTM:SupportGroupFuncRoleLookup - this likely means that you should have your support groups already in place in support group forms and look for something like a hook to the Support Group

Re: Setting 'InstanceId' on AST:* submit?

I am by no means an expert but I built some receiving workflow for our warehouse team using a custom shipping/receiving form. When they receive a CI via this form I have a filter set $PROCESS$ Application-Generate-GUID into a field on the custom form, then a later action in the same filter pushe

Re: Setting 'InstanceId' on AST:* submit?

I’ve created instanceid’s for new CI’s many times in the past for the very reason you need them and it works just fine. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Hicox Sent: 01 April 2015 14:35 To: arslist@ARSLIST.ORG Subject: Settin

Change Template Dataload 8.1 issue?

Hello listers, I'm currently working towards importing Change Templates via the UDM and while populating the Change load spreadsheet, I noticed that there is no way to populate the following fields: Change Manager Support Company Change Manager Support Organization Change Manager Support Group Su

Re: C-API Question of SetForm action

Hi Missi, Thank You for your In-site. That helped remove the error however the action is not updating the change History. Yea, I would not dream of modifying more than change History via API. I am not that comfortable even with doing that. Which leads me to the another question: Are you awar

.Net API Wrapper Framework Version

Hello All, I am working with Visual Studio 2013 and WPF (Windows Presentation Foundation). I am integrating the .Net API Wrapper to access Remedy Meta-data and updating form data. We are using Remedy 7.6.04 SP4. The .Net API Wrapper was written for a maximum .Net Framework version 2.0 Is there

Setting 'InstanceId' on AST:* submit?

Hi everyone, I have a situatuon where some home grown workflow needs to create CI's. I'm doing this by pushing fields directly to the AST:* form corresponding to the Class we want to create the CI in, and up to that point it works flawlwssly. However, I need to pull the 'InstanceId' of the CI I

Re: MyIT Connection Problem

Try navigating to the web interface on my mobile browser first. If that works, then it's probably something with the app. If that doesn't work on your mobile device but does work on your PC, then you're dealing with a firewall or network problem. Thanks, Shawn Pierson Remedy Developer | Ene

MyIT Connection Problem

Hello Team, I have installed MyIT 2.1 app on my android mobile. I have opened the app but when I enter the host name and (or) port its not connecting. I am entering the correct host name and port name but its throwing the same error all time Kindly suggest how to fix this issue. Thanks in Adva