Hi Bruce,
I tried what you recommend, but I got an error: Invalid column name
'INC2014000903'. (SQL Server 207) (ARERR 552). I'm trying to do this SQL
Sentence:
SELECT COUNT (*) FROM dbo.CHG_Association_ID02Join WHERE (Request_ID01
="$Incident Number$" AND RequestID02_Status>=10)
I will be
Thank you, Tauf. That was where I was leaning.
Sandra
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Friday, June 19, 2015 1:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: CI Question
Sandra,
If you wan
Sandra,
If you wanted to capture the code changes or the scripts themselves as a CI,
you could leverage the Document class within the CMDB and attach the scripts in
the Work Info. Just need to build the business process around it.
Sent from my iPhone
> On Jun 19, 2015, at 1:36 PM, Hennigan, Sa
Thank you, Roger.
Sandra
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Friday, June 19, 2015 1:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: CI Question
**
application would work for the CI, there is
application would work for the CI, there is no code concept in the CMDB. The
Change with all the details including the Code changes will be related to the
Application CI.
-Original Message-
From: Hennigan, Sandra, CTR, DSS, CTR, DSS
To: arslist
Sent: Fri, Jun 19, 2015 12:38 pm
Subj
All,
I have need of accessing a Jira system available from the public internet
for a project that I'm working on for Engage. I don't have Jira...I was
wondering if anyone has one available on the internet, and if they would be
willing to grant me access to said system so I can do some coding again
All,
My customer manages multiple programs which are hosted applications. The
developers are required to document changes - code, scripts, etc. The customer
wants to create a CI for each hosted application, a CRQ for each change, a CI
to document to new code/script and relate the changes.
The
GDIT is looking for a SR Remedy consultant to hire as an employee for DHS work
at St. Elizabeth Campus SE Washington DC
You must be a US citizen and previously had an EOD or have a current TS
clearance and a DHS EOD.
Must know ITSM, CMDB, ADDM and Analytics cold. Should have some working
know
Hi Abhijit, Nilesh,
Thanks for your reply. Keith from Fusion sent me this KB that resolved my
issue. I am reposting here just in case it helps someone else. In our case, the
second solution worked for us. We had turned off the load balancing
functionality but were still seeing the error. Our se
If a CTM:People record is created that includes a Remedy Login ID & Password,
ITSM out of box workflow creates a User record. If a User record is added on
the User form, no CTM:People record is created, i.e Demo is one example.
Thank you,
Sandra
-Original Message-
From: Action Request
It looks like the core AR form is being created but apparently the people/itsm
record isn’t. Also, looks like there are
many more itsm records than AR/user records. Doesn’t seem like the two are
“talking” to each other…
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLI
As the User form is a core AR form? There's no out of box workflow to create a
People record for it. However, if a People record is created, there is ITSM out
of box workflow to create the people record.
Perhaps you have some integration that is doing this?
Sent from my iPhone
> On Jun 19, 201
We are on a 7.6.04 system and are running into a very strange situation. If I
go into the System Admin screen and look under Applications/users
the person has a record shown. However, if I go into IT Service Mgt/people/view
there is no listing shown for that person. It looks like there are
more r
Hi Misi,
Thanks for sharing this information.
So just to confirm we don't have to convert any objects to Overlays first
before importing to remedy 9 from our Remedy 7.1.
OOB objects we will manually modify first and rest custom objects we will
import them as it is.
On Thu, Jun 18, 2015 at 1:27
Hi Abhi,
Can you confirm that op cats passed from bppm present in itsm?
Also does BPPM has business services cause prod cat is mostly picked
business service cis?
You can configure the assignment routing app admin console to route your
ticket to correct support group.
Regards
Shambo.
On 19 Jun 201
We are trying to achieve the intelligent auto ticketing process.
Once the incident ticket generated from BPPM into Remedy, the ticket should be
auto routed to respective support group depends on CI
Service,Organisation,Company, Operational Categories.
We have created a component based enrichmen
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