How to retrieve a report consisting of the last logged in users in remedy 8.1

2015-08-19 Thread Abhishek Anand
Hi Experts, Please guide us on how to fetch a report consisting of the users who last logged in with there timestamp in remedy 8.1. Early help will be highly appreciated. Cheers, Abhi.. ___ UNSUBSCRIBE or access

BMC MyIT MongoDB Parameters

2015-08-19 Thread BradRemedy
Hi, I posted this in the MYIT communities however thought I would also post it here as it is pretty urgent. https://communities.bmc.com/message/558039#558039 Hi I am busy setting up a MYIT 2.5 environment on a new virtual server and I am running into a

Re: ARERR 9755 - any experience with this error?

2015-08-19 Thread Brian Stone
Have you looked at this KB and the listed references. It may be not all of the scripts and background entries got the server name change. https://kb.bmc.com/infocenter/index?page=contentid=KA364225actp=searchviewlocale=en_USsearchid=1439998818504

ARERR 9755 - any experience with this error?

2015-08-19 Thread Ben Chernys
Hi Folks, Just received the following error even through a process restart and a server restart: 9755 Error Error encountered while initializing (Initialization routine) the shared library. On server startup, an initialization routine runs for all shared extension libraries that are

Re: ARS 8.0. RedHat 5 = 6 migration

2015-08-19 Thread Shafqat Ayaz
HiI had major problems with Java 8. After talking to BMC Support I had to go back to v6. I don't know if this has been fixed in the meantime.  Shafqat Ayaz From: frex popo frexpo...@gmail.com To: arslist@ARSLIST.ORG Sent: Wednesday, August 19, 2015 11:11 AM Subject: Re: ARS 8.0.

Re: ARERR 9755 - any experience with this error?

2015-08-19 Thread Grooms, Frederick W
Not sure if this is your issue When I was testing 8.1 on CentOS I had an issue where the libfreebl3.so from BMC (in the bin directory) was from an older version and that caused the system not to start. I renamed that file so the arserverd process would find the one in the system library

Re: a thread I haven't seen yet about BMC:Engage

2015-08-19 Thread Tami Palacky
see you all there! :) On Saturday, August 15, 2015 at 3:10:44 PM UTC-4, arslist owner wrote: ** The conference is less than a month away, and I haven’t seen much in the way of folks saying they will be there? For those that are on the ARSlist I will have the ARSlist buttons and

Re: BMC MyIT MongoDB Parameters

2015-08-19 Thread Peter Romain
Hi Brad, I had the same issue so I installed MyIT without authentication. In theory you can re-enable authentication in the config.js file but I didn’t get this to work the first time then ran out of time to test it further. The password in this file should be encrypted which you can do

Barcode Integration (Recommendation)

2015-08-19 Thread Gidd
Listers: Having gone through this exercise recently I thought I would pass this along in case someone else is searching for barcode integration. First off it is a shootout to find barcode fonts that are reasonably affordable. I have seen pricing for individual BC fonts in extremes.

High volume email inbox

2015-08-19 Thread John Sundberg
Just wondering … who feels they have a “high-volume” inbox for their IT group? And if so — how many incoming mails do you get a day??? And … roughly -what % are “good” And — generically - how do the “non-good” emails breakout? - bounces? - auto-response? - spam? Or anything else that

Re: ARS 8.0. RedHat 5 = 6 migration

2015-08-19 Thread Jason Miller
Yeah, I agree. I am thinking with ARS/ITSM 8.x that Java 7 is the safe bet. If you were looking at ARS/ITSM 9 then I would say give Java 8 serious consideration. Jason On Wed, Aug 19, 2015 at 7:30 AM, Shafqat Ayaz shafq...@yahoo.com wrote: ** Hi I had major problems with Java 8. After

Re: High volume email inbox

2015-08-19 Thread Lippincott, Levi (OMA-GIS)
John, I don’t know if we have a “high-volume” but I just ran a report and this is what I show over the past 2 weeks, excluding weekends. We averaged 2,454 emails per day with our lowest day being 1,806 and our highest being 2,998. For “good” emails we averaged 95.6% with our lowest being

Re: High volume email inbox

2015-08-19 Thread John Sundberg
Levi, Great stuff. So - in general it seems as if the incoming mail is pretty highly standardized and is reasonable to automate (in terms of updating tickets ???) Would you say you use the inbox for a “variety” of “routes” — or do you have different email accounts for different functions? (I

High volume email inbox

2015-08-19 Thread John Baker
John Funny you should say that. I went for a shower this morning and received 14 by the time I got out. I genuinely sighed. :) I had dinner earlier and received 21 in the process - my missus has banned my iPhone from the tabel. I'm at the end of the JSS support inbox so people email me - but my

Re: ARERR 9755 - any experience with this error?

2015-08-19 Thread Ben Chernys
Thanks Fred, I see a whack of the same ones under bmc and a slightly more modern one under /lic64. So, I'll give it a test tomorrow (It's 22:00 here now J) However, no files were changed and this only recently started happening J root@cent_9 bmc]# ls -l $x -rwxrwxr-x. 1 ARS ARS

Re: How to retrieve a report consisting of the last logged in users in remedy 8.1

2015-08-19 Thread Misi Mladoniczky
Hi, I would turn on License Tracking, which creates a record in AR System Historical License Usage upon each session. There you have the login date. Make sure to truncate old data, as the number of records grow. You can create a filter to that form that updates a custom form of yours with the

Re: High volume email inbox

2015-08-19 Thread John Sundberg
John — thx … However — I was thinking more of a larger corporate service desk :) Thanks though, -John On Wed, Aug 19, 2015 at 2:36 PM, John Baker jba...@javasystemsolutions.com wrote: John Funny you should say that. I went for a shower this morning and received 14 by the time I got

Re: High volume email inbox

2015-08-19 Thread Jason Miller
Great timing for this conversation. Just this week I started building an app so we can start to transition from our one-off filters on the AR System Email Messages for into a data-driven process. I don't consider our system to be particularly high-volume for incoming messages though. Taking a

Re: ARS 8.0. RedHat 5 = 6 migration

2015-08-19 Thread frex popo
So it would be good to know of any problems before I get started. I will be installing the whole lot ARS/ITSM/SRM/SMARTIT etc etc.. so a lots of work and disappointment if afterwards something doesn't work as expected :)​ On Wed, Aug 19, 2015 at 12:11 PM, frex popo frexpo...@gmail.com wrote:

Re: ARS 8.0. RedHat 5 = 6 migration

2015-08-19 Thread frex popo
Sorry Jason didn't answer your question. For ARS8.0 the compatibility matrix states there is support for Java6 and higher, which means 7 and 8 should in theory be supported as well?! Windows, Solaris, Linux (Red Hat and SUSE) Oracle Java SE 6 Update 17 ​ On Wed, Aug 19, 2015 at 12:14 PM, frex

Re: What is it about the ARSlist that keeps you here rather than Communities

2015-08-19 Thread Sanford, Claire
What Rick said! Me Too! AOL will Rule the world! Seriously, I can get an answer here at 3am if I am in trouble. I don’t have to wonder what community it should go in and I know the answers are coming from people who have walked the walk and lived to tell! Yes, it is 1:21am and I am working!

OT: What is it about the ARSlist that keeps you here rather than Communities

2015-08-19 Thread Jason Miller
Stop working :) On Tue, Aug 18, 2015 at 11:21 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** What Rick said! Me Too! AOL will Rule the world! Seriously, I can get an answer here at 3am if I am in trouble. I don’t have to wonder what community it should go in and I

Error: Validation of rules failed.

2015-08-19 Thread Ochavillo, Rafael John
Hello Team, Can you please help me understand why one of our integration for PC update data is not working? Basically I need to add new set of field and the way this works is that the integration is setup on the AIE engine for Asset Management System (AMS) running on Remedy platform v7.1. The

ARS 8.0. RedHat 5 = 6 migration

2015-08-19 Thread frex popo
​We are migrating ARS/ITSM 8.0 OS from Linux RedHat5 to Linux 6 and all the rest stays the same, apart from Java We are planning on installing Java v8 instead of the current version Java v6. Anyone encounters some problems with having ARS/ITSM 8.0 running Java v8? Best Regards frex

Re: ARS 8.0. RedHat 5 = 6 migration

2015-08-19 Thread Jason Miller
I remember seeing something in the past about Java 8 and ARS and/or ITSM 8.x incompatibility. Is java 8 listed on the comparability matrix for Remedy 8? It may have been addressed in an update but wanted give a heads up. I don't remember the exact details. It is either mentioned her on the list

Re: ARS 8.0. RedHat 5 = 6 migration

2015-08-19 Thread frex popo
Thanks Jason I checked the Knowlege Base and saw few issues with Java8 and ARS8.1 and other issues but nothing related to ARS8.0...So still investigating. Thanks​ On Wed, Aug 19, 2015 at 9:10 AM, Jason Miller jason.mil...@gmail.com wrote: ** I remember seeing something in the past about Java

Re: How to retrieve a report consisting of the last logged in users in remedy 8.1

2015-08-19 Thread Abhi$hek
How to turn on the licence tracking in ar system.? Is there any OOB mechanism to achieve this requirement. Regards, Abhi On 20 Aug 2015 01:46, Misi Mladoniczky m...@rrr.se wrote: Hi, I would turn on License Tracking, which creates a record in AR System Historical License Usage upon each