Re: Service Request Help

I'm not sure if you're aware, but you can use LIKE with your lists as well. I do something like this with the five most common applications on our onboarding SRM form. Basically, I have a condition for each app but using the same question so it would be like: 'AppList' LIKE "%Visio%", then

Re: Service Request Help

That should work. Really, the question structure could have no bearing on the flow. It's how you stage the condition. John Johnson's example won't work for you. Carl's will. The reason John's won't is because you have check boxes with multiple choices possible. In his, if you pick Yes to any one,

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Re: Service Request Help

What is I put a question called Application(s) and listed all the names of the available apps that they could choose as check boxes. Then I sent up conditions for each of the applications COND:APP! = "Appname as listed in check box"? Or would I have to list each app with its own question?

Re: Service Request Help

Hi April, The conditions need to cascade from one to the next with the AOT's on the yes side and the next condition on the No side. If your qualification in the first condition is not true, then it goes to the "No" side and hits the next condition as shown in the attached edited screenshot.

Re: Service Request Help

Hi, As you have each condition being checked sequentially, you would need to place these in Parallel if you wanted to evaluate multiple options. If each Condition is evaluating only one option as Tauf mentions, you would never get to a "Default" and if it did not match that condition explicitly

Re: Service Request Help

April, I see it. I believe your conditions need to be spread across horizontal at "layer 1." Right now, it is a step process. Layer 1-3... On Mon, Sep 28, 2015 at 9:18 AM, April McPherson wrote: > ** > > I thought I had attached my process flow. Let me try again. > > >

Service Request Help

I am trying to create a Service Request in Remedy On Demand 8.1 that would allow users to choose multiple options. Each choice would generate a new work order based on that choice. I have created as such with a AOT for each choice and work order template for each choice. I have attached the

Re: Service Request Help

That might be just what I am looking for. Would you mind sharing your flows? I am very visual and I find it helps to have a reference. I appreciate the help. April McPhersonDate: Mon, 28 Sep 2015 19:36:11 + From: shawn.pier...@energytransfer.com Subject: Re: Service Request Help To:

Re: Service Request Help

April, Without seeing your process flow, I'm going to assume the reason you are getting the Bypassed status is because you are using one condition. You will probably have to create a condition for each choice leading to each AOT that "could" be selected. Sent from my iPhone > On Sep 28,

Re: Service Request Help

I thought I had attached my process flow. Let me try again. April McPherson> Date: Mon, 28 Sep 2015 08:47:04 -0400 > From: taufc...@gmail.com > Subject: Re: Service Request Help > To: arslist@ARSLIST.ORG > > April, > Without seeing your process flow, I'm going to assume the

ITSM Online Help using Websphere?

Has anyone been able to get the ITSM 8.1 online help working using Websphere as a web server? I can get it to work if I configure the IBM HTTP server alongside Websphere and serve the help files from the htdocs directory. However, if the help files are deployed under the midtier context (eg