Re: Basic SRD Question

That is why I recommended creating a template for each Company and then creating the WF needed to attach the appropriate Template to the Service Request during the creation. I was working for BMC when the SRM application was built and it was designed and built as a standalone and did not take

Re: Basic SRD Question

I can't use a change template since that won't work in a multi tenant environment or customization I had read Carls workaround but we had to unhide the assignee group field and set it to public. I just find it hard to believe this can't be done OOTB but it sounds like you can't add tasks to a

Re: Basic SRD Question

JD, His issue is that you can't have a -Global- SRD tied to an AOT that is specific to a company. You can't create a -Global- AOT if you want to pick an app template. That's where Carl's workaround helps. Sent from my iPhone > On Aug 14, 2017, at 6:10 PM, JD Hood wrote: >

Re: Basic SRD Question

Kevin, Do a search in the archives for posts from me and Carl Wilson (who told me) how to modify some workflow and a field on the SRD form to allow you to pick an AOT with template and still have a "global" SRD. I'm not in a position right now to do it for ya. Sent from my iPhone > On Aug

Re: Basic SRD Question

You will need to create custom workflow to accomplish what you want since there will need to be a Change Template for each Company. By using an AIF form you can tie the custom workflow to it and use the Users Company to connect the proper Change Template. -Original Message- From:

Re: Basic SRD Question

Add the tasks in the change *template*. Then build your SRD with the template. Thanks, -JDHood On Aug 14, 2017 6:07 PM, "Kevin Shaffer" wrote: > ** > > SRM 8.1.02 > > Multi-Tenancy Yes > > > > Requirement – Create a Service Request that the entire enterprise can >

Basic SRD Question

SRM 8.1.02 Multi-Tenancy Yes Requirement - Create a Service Request that the entire enterprise can submit. End result is to have a CRQ with Tasks attached and the question responses dumped into the Notes field. My question is can I do this without an AIF or customization? If I create an AOT

Re: ARS Wikipedia page

It was enjoyable to listen to the discussion as those edits were happening.  On Mon, Aug 14, 2017 at 2:26 PM LJ LongWing wrote: > ** > I looked again the other day.those edits were finally pulled out by > someone earlier this year.and BTWdrinks had nothing

Re: ARS Wikipedia page

I looked again the other day.those edits were finally pulled out by someone earlier this year.and BTWdrinks had nothing to do with my participation in that particular endeavor On Mon, Aug 14, 2017 at 10:55 AM, Dave Shellman wrote: > ** > I seem to remember a

Re: ARS Wikipedia page

Not being an active party in the change but aware of it, I checked the article in question just this morning to see if those edits were still there (they had been last year). It was finally fixed in March of this year. On Mon, Aug 14, 2017 at 11:55 AM, Dave Shellman wrote:

Re: ARS Wikipedia page

Deleting the page seems appropriate to me, the content is outdated, and doesn’t convey a very good image. It will be interesting to see the strategy behind what replaces it, or even if it is replaced. BMC is getting their lunch eaten, and falling fast - IMHO. They need a concerted marketing

Re: ARS Wikipedia page

I seem to remember a couple of guys making a few edits on Wikipedia late one night at WWRUG in San Jose after consumption of beverages. Someone needed screen captures for a presentation the next day. Dave On Mon, Aug 14, 2017 at 12:30 PM Jason Miller wrote: > ** > I

Re: ARS Wikipedia page

I think we can probably assume this is just inline with the decision way back when to not market the ARSystem by itself. Greatest mistake they ever made (IMHO). BMC has turned Remedy ITSM into bloat ware. One of the many reasons so many organizations are making the jump to SNow. I still say

Re: ARS Wikipedia page

Without saying anything that I shouldn't say, the edit in question was not malicious, was not nefarious, and was made in an effort to streamline marketing stuff for things that BMC sells.Remedy's not gone, not going away, and is still available for purchase as both a stand alone development

Re: ARS Wikipedia page

I noticed the edit said they were done by a profile that indicated it was a BMC employee but I figured that was fake info. WOW! Let's see where the wild ride takes us now... Of course we will probably be left to speculate and come up with our own theories for the foreseeable future; which is

Removing Calendar from Quick Links

Hello Everyone, We are in the process of upgrading our server to version 9.1.3 and after performing the upgrade, we now see a new menu option on the Applications List under Quick Links for Calendar. We will not be using this and want to remove it from the menu to lessen confusion. My issue is

Re: ARS Wikipedia page

InterestingI just contacted someone internal to BMC and he is the person that made the edits, per instructions of someone at BMCapparently part of a 'revamp' effortI guess we'll need to see what ends up coming out of it. On Mon, Aug 14, 2017 at 10:10 AM, Warren R. Baltimore II <

Re: ARS Wikipedia page

It's a BMC employee making the edits On Mon, Aug 14, 2017 at 12:03 PM, LJ LongWing wrote: > ** > Don't you just love wiki's...able to be edited by anyone... > > On Mon, Aug 14, 2017 at 9:15 AM, Jason Miller > wrote: > >> ** >> Either Wikipedia

Re: ARS Wikipedia page

Don't you just love wiki's...able to be edited by anyone... On Mon, Aug 14, 2017 at 9:15 AM, Jason Miller wrote: > ** > Either Wikipedia knows something we don't, that AR System is no longer > being sold, or this is a reflection of BMC's "Remedy is only a means to >

Re: ARS Wikipedia page

I noticed that on the Mid-Tier page last week, actually! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: August-14-17 11:16 AM To: arslist@ARSLIST.ORG Subject: ARS Wikipedia page ** Either Wikipedia knows something we don't, that

ARS Wikipedia page

Either Wikipedia knows something we don't, that AR System is no longer being sold, or this is a reflection of BMC's "Remedy is only a means to ITSM" approach for many years. I guess there is one other option, the ARS article was submitted for deletion by a SNOW employee.