You will need to create custom workflow to accomplish what you want since there will need to be a Change Template for each Company. By using an AIF form you can tie the custom workflow to it and use the Users Company to connect the proper Change Template.
-----Original Message----- From: Kevin Shaffer <kshaf...@partneritsm.com> To: arslist <arslist@ARSLIST.ORG> Sent: Mon, Aug 14, 2017 6:04 pm Subject: Basic SRD Question ** SRM 8.1.02 Multi-Tenancy Yes Requirement – Create a Service Request that the entire enterprise can submit. End result is to have a CRQ with Tasks attached and the question responses dumped into the Notes field. My question is can I do this without an AIF or customization? If I create an AOT with a Change Template that has Tasks tied to it, the AOT must be tied to a Company, so this option doesn’t seem to work since I need this available to the Enterprise. If I create an AOT with no Template I can pass variables to create the CRQ but how do I get the Tasks tied to it? I thought maybe I could pass the CRQ Template Name and/or CRQ GUID and maybe some magic would happen or can I only create the CRQ in Draft mode and the support staff will need to manually add the Tasks via process. Any advice? Thanks Kevin _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
