That is why I recommended creating a template for each Company and then creating the WF needed to attach the appropriate Template to the Service Request during the creation.
I was working for BMC when the SRM application was built and it was designed and built as a standalone and did not take into consideration the multi-tenant concept. I have done some ServiceNow Catalog work and it allows the company to be used when the Request is created. To then create a CRQ requires custom Workflow and JavaScript code. -----Original Message----- From: Kevin Shaffer <kshaf...@partneritsm.com> To: arslist <arslist@ARSLIST.ORG> Sent: Mon, Aug 14, 2017 6:28 pm Subject: Re: Basic SRD Question ** I can't use a change template since that won't work in a multi tenant environment or customization I had read Carls workaround but we had to unhide the assignee group field and set it to public. I just find it hard to believe this can't be done OOTB but it sounds like you can't add tasks to a CRQ without some customization to get it to work in a multi tenant environment. Get Outlook for Android From: Action Request System discussion list(ARSList) <arslist@ARSLIST.ORG> on behalf of Tauf Chowdhury <taufc...@gmail.com> Sent: Monday, August 14, 2017 5:15:34 PM To: arslist@ARSLIST.ORG Subject: Re: Basic SRD Question ** JD, His issue is that you can't have a -Global- SRD tied to an AOT that is specific to a company. You can't create a -Global- AOT if you want to pick an app template. That's where Carl's workaround helps. Sent from my iPhone On Aug 14, 2017, at 6:10 PM, JD Hood <hood...@gmail.com> wrote: ** Add the tasks in the change *template*. Then build your SRD with the template. Thanks, -JDHood On Aug 14, 2017 6:07 PM, "Kevin Shaffer" <kshaf...@partneritsm.com> wrote: ** SRM 8.1.02 Multi-Tenancy Yes Requirement – Create a Service Request that the entire enterprise can submit. End result is to have a CRQ with Tasks attached and the question responses dumped into the Notes field. My question is can I do this without an AIF or customization? If I create an AOT with a Change Template that has Tasks tied to it, the AOT must be tied to a Company, so this option doesn’t seem to work since I need this available to the Enterprise. If I create an AOT with no Template I can pass variables to create the CRQ but how do I get the Tasks tied to it? I thought maybe I could pass the CRQ Template Name and/or CRQ GUID and maybe some magic would happen or can I only create the CRQ in Draft mode and the support staff will need to manually add the Tasks via process. Any advice? Thanks Kevin _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
