That is why I recommended creating a template for each Company and then 
creating the WF needed to attach the appropriate Template to the Service 
Request during the creation.

I was working for BMC when the SRM application was built and it was designed 
and built as a standalone and did not take into consideration the multi-tenant 
concept. 

I have done some ServiceNow Catalog work and it allows the company to be used 
when the Request is created. To then create a CRQ requires custom Workflow and 
JavaScript code.



-----Original Message-----
From: Kevin Shaffer <kshaf...@partneritsm.com>
To: arslist <arslist@ARSLIST.ORG>
Sent: Mon, Aug 14, 2017 6:28 pm
Subject: Re: Basic SRD Question


**
I can't use a change template since that won't work in a multi tenant 
environment or customization


I had read Carls workaround but we had to unhide the assignee group field and 
set it to public. I just find it hard to believe this can't be done OOTB but it 
sounds like you can't add tasks to a CRQ without some customization to get it 
to work in a multi tenant environment. 



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From: Action Request System discussion list(ARSList) <arslist@ARSLIST.ORG> on 
behalf of Tauf Chowdhury <taufc...@gmail.com>
Sent: Monday, August 14, 2017 5:15:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: Basic SRD Question
 

**
JD,
His issue is that you can't have a -Global- SRD tied to an AOT that is specific 
to a company. You can't create a -Global- AOT if you want to pick an app 
template. 
That's where Carl's workaround helps. 

Sent from my iPhone

On Aug 14, 2017, at 6:10 PM, JD Hood <hood...@gmail.com> wrote:



**
Add the tasks in the change *template*. Then build your SRD with the template. 


Thanks,
-JDHood





On Aug 14, 2017 6:07 PM, "Kevin Shaffer" <kshaf...@partneritsm.com> wrote:

**

SRM 8.1.02
Multi-Tenancy Yes
 
Requirement – Create a Service Request that the entire enterprise can submit.  
End result is to have a CRQ with Tasks attached and the question responses 
dumped into the Notes field.
 
My question is can I do this without an AIF or customization?
 
If I create an AOT with a Change Template that has Tasks tied to it, the AOT 
must be tied to a Company, so this option doesn’t seem to work since I need 
this available to the Enterprise.
 
If I create an AOT with no Template I can pass variables to create the CRQ but 
how do I get the Tasks tied to it?  I thought maybe I could pass the CRQ 
Template Name and/or CRQ GUID and maybe some magic would happen or can I only 
create the CRQ in Draft mode and the support staff will need to manually add 
the Tasks via process.
 
Any advice?
 
Thanks
Kevin

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 
_ARSlist: "Where the Answers Are" and have been for 20 years_ 
_ARSlist: "Where the Answers Are" and have been for 20 years_


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