Hi all
I'm doing an integration with the email engine.
I create an entry in the HPD:Incident InterfaceCreate and this creates the
incident but I want that this creates the related request too.
I've checked in the HPD:Incident InterfaceCreate the field "Create Request"
to "yes" and I've writt
Hi all,
I have a trouble executing a SQL procedure from the Remedy server (V.7.6).
If I execute a procedure in the SQL console I can see well all the results
with well seeing characters but if I execute the same procedure in a Run
process action (Active Link) I have strange characters.
I believe
one?
>
> Thanks
> Uday
>
> On Mon, May 30, 2011 at 8:53 PM, Alberto Mel.
> wrote:
> > **
> > Hi all,
> >
> > In ITSM 7.6 (Incident management), when I try to create an incident with
> an
> > user who has floating license (server) and fixed (incide
Hi all,
In ITSM 7.6 (Incident management), when I try to create an incident with an
user who has floating license (server) and fixed (incident application), I
get an error that tells that "Entry doesn't exist in Data Base" but with the
same user, i grant fixed license (server), I get no error.
An
Hi again,
finally I could do it.
It's almost the same procedure with this sentence:
< Update arschema set nextid = x where name = 'HPD:CFG Ticket Num
Generator' >
Alberto
2011/2/3 Alberto Mel.
> Hi all,
>
> anybody knows how to reset the incident nu
Hi all,
anybody knows how to reset the incident number in ITSM 7.6.03 (Help Desk) ?.
In Previous versions (7.0 or 7.1) I could set it with the Ticket Number
Generator form and the "next id" field in HPD:Help Desk form, but now, I
don't know how could I do it.
Thank you very much in advance.!!!
specify what fields you
> want in the results list so you can see the dates there, too). I would
> think the entries would be sorted chronologically by default, anyway.
>
> David
>
> On 1/21/2011 5:43 AM, Alberto Mel. wrote:
>
>> **
>>
>> Hi all!,
>> I&#x
Hi all!,
I'm trying to order Flashboards in Developer Studio by date range, but I
can't find the columns with this value (in forms, or filters/a.links is it
possible) but in Flasboars nothing to do.
I'm searching in developer preferences but I can't find something about
that.
Anybody know how t
Hi Ben,
when I told to my collegue your explanatiom, he told me that he need the
value of the Incident and Change impact.so, it's in a form (SYS:Menu
items). I misunderstood the question of my collegue.
But, thank for your help!.
Alberto
2010/5/12 Alberto Mel.
> Hi Ben!.
>
>
e.com/>http://www.softwaretoolhouse.com/
>
> --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Alberto Mel.
> *Sent:* May 12, 2010 9:27 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Ques
Hi all!,
Anybody knows if the labels of a regular form are stored in any place of the
server, or on a particular table (of the Database)?.
Thank you very much!.
Alberto
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Hi all,
I have a silly question but i'm not sure. I can't check now if I want to
send a notification to an assigned Group with a filter (Notify) in the "To"
field I can write the name of the group.
Is this ok or I may write perhaps the group id (of the group table, not
support group table) or a
e
>Remove button
>
> Thanks
> Mahesh
>
> On Mon, Jan 18, 2010 at 3:52 AM, Alberto Mel. wrote:
>
>> ** Hi all! and happy new year to all!.
>>
>> Anybode knows the way to order the service requests alphabetically?.
>>
>> Thank yo very much in
Hi all! and happy new year to all!.
Anybode knows the way to order the service requests alphabetically?.
Thank yo very much in advance!.
Alberto
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Platinum Sp
Hi all,
I want to change some fields (buttons, character fields etc) in SRM,
specifically
in the form SRS: Servicerequestconsole, those under the requests that were
made for me, such as the button "Show related services", etc.. I can chage
many fields from Remedy administrator (or developer studio)
Hi all!!!
Our customer can see that if he is into Remedy SRM and goes to another URL
without closing the Remedy session, if he goes again to the SRM page he
notices that he doesn't need to log again. I need that when I'm logged in
Remedy and through the SRM I open an URL which needs the same auth
Hi all!,
We have all the ITSM Suite 7.5 and we have installed SRM 2.2 patch 3 with
the last integration patch too.
When we create an AOT with an incident Template, then the proccess and the
Service Request with "mapped questions", we try to open the service request
from the service request consol
Hi all!,
Anybody knows if is there a bug between the status of SRM and Helpdesk. I
mean, when we update Incident status, sometimes, the status of the request
related to that incident does'n change.
I'm looking forward in BMC site, but I can't find something.
Thank you very much.
___
st System discussion list(ARSList) [mailto:
> arsl...@arslist.org] On Behalf Of Alberto Mel.
> Sent: Tuesday, June 16, 2009 9:31 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Attachments between Work Orders and Service Requests.
>
> --001485f1db5e64afc5046c79b45c
> Content-Type: text
>
> Now they could offer a pointer to the SR attachment from the back office
> entry Work Info, but it's just as easy to click the 'View Service Request'
> link instead.
>
> - Don
>
> -Original Message-
> From: Action Request System discussion list(ARSL
Hi all!
I have a problem with SRM.2.2. I have installed ITSM 7.1 (Patch 6) with SRM
2.2 (Patch 3).
When I create a service Request from the Requester Console, with an
attachment field, it creates a work order that I've defined but if I create
a Service Request with one attachment, I can't see thi
Hi all,
sometimes, we have some problems in our remedy AR Server and sometimes, the
Arsystem Server service but the armonitor service starts it again. The
problem is that our email engine service becomes like "zonbie", I mean, It
seems to be up, but the email engine doesnt send emails through
ps.
>
> Audrey Franklin
> New York University
> [EMAIL PROTECTED]
>
> - Original Message -
> From: "Alberto Mel." <[EMAIL PROTECTED]>
> Date: Friday, November 28, 2008 6:30 am
> Subject: Problems with Remedy Migrator.
> To: arslist@ARSLIST.ORG
>
>
&
Hi all!,
I'm installed the remedy Migrator 7.1 but I don't know why I'm unable to
connect with our Remedy Server.
When I try to connect, I have this message: "No servers for this account",
but I can connect with the User and Administrator clients.
Anyone knows why?.
Thank you very much!.
Alb
gt;
> So to answer your question, in the default scenario, the Remedy objects are
> all stored in the ARAdmin schema..
>
> Cheers
>
> Joe
>
> -Original Message-
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] Behalf Of *Albe
Hi all!,
A question about the Remedys Database,
in an Oracle 10g over Linux (Novell Suse), anybody knows where the objects
(tables, tablespaces, etc) are stored in the Database? Is there any object
in the Sys schema?, in this case what's the name of this objects?
Thanks in advance!
Alberto
___
t;[EMAIL PROTECTED]>
> Is there a network iface on the linux machine? Does it have a mac
> defined? Run strace on arserverd when you open the license dialog
> where it should return the hostid and look for the gethostid sys call.
>
> Axton
>
> On Thu, Nov 6, 2008 at 2:55 PM
Hi all!...
we have a developer environment in a VMWARE server under Linux Suse (Novell)
and after moving the machine, the mac of the new machine is not the same as
the old machine. Of course, the licenses now are not valid, but the problem
is that the Host id Field in the Add Remove Licenses Form
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