Customization - Dynamic Notifications based on Product Categorization Table Loop and Notify issue.

I have a requirement that at first thought was no big deal. However, it has turned into something more than I expected. We need our Incident form to page out people based on Product categorizations determined by the users through a custom form. There are up to 100 ish people that could potent

JOB: Plano Tx Remedy Developer/Admin

TITLE: Senior Software Engineer - Remedy DEPARTMENT: Information Technology - Systems Engineering LOCATION: Plano Tx, JCPenney Company, Inc. - On Site Only Full Time Permanent position. Must be a US Citizen. JOB DESCRIPTION Senior Remedy Engineer responsible for support, development,

Re: Customization - Dynamic Notifications based on Product Categorization Table Loop and Notify issue.

, Brandi D Sent: Wednesday, August 21, 2013 10:02 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Customization - Dynamic Notifications based on Product Categorization Table Loop and Notify issue. ** I have a requirement that at first thought was no big deal. However,

Re: WARNING: 7.6.X DDM AND ITSM

Ramon, Do you know the interim solution? We were told by BMC Professional services that is a requirement not to do any deletions after we are in code freeze. From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Goodall, Andrew C Sent: Tuesday, June 12

Re: FW: WARNING: 7.6.X DDM AND ITSM

>From BMC R&D: "Yes, I just received something from R&D that appears to be procedures to delete orphan records. However, it still appears to a manual effort." Ramon, If you know of another workaround please advise. Thanks, Brandi Barbour Sr. Software Engineer Development Services bd

Re: 7.6.4 SP3

Not to dispute what BMC is saying, however we have went to ARS 7.6.4 sp 3 and are using Atrium and ITSM 7.6.4 sp2. In the 4th week of testing and will be deploying in another month. We have tested CMDB but it will not be fully populated until later this year, however so far it is functioning as e

Paging and Notification Applications

We are looking for a Automated Paging/Notification application. Does anyone use anything other than xMatters Alarmpoint for this? We love that product however have been asked to investigate what else is out there. If there happens to be any freeware that could meet this need that would be even b

Re: Remedy WEB Question

As a side question to the list: We need the following link to come up without the results list on top. Just want the ticket to come up and since we are specifying a ticket number I am not sure why it would come up with a results list anyway. Is there a parameter we can use for the 7.6.4 installatio

Re: iPhones and Aeroprise

Mobile Reach has this functionality as well. http://www.mobilereach.com/ios Anyone can download the software to their iPhone and it connects with their Remedy system. You can either use the camera on the phone for basic barcode scanning and there is a 'skin'

Barcode Image rendering of an Incident number

Has anyone rendered a barcode image of an incident number? Currently we generate packing lists for the a Replacement Program and if it's possible to add the barcode representation of the Incident Number on the packing list the mail room can scan it when shipping the cartons and in turn generate a

Re: Barcode Image rendering of an Incident number

#x27;. So you should be able to get a barcode font off of the internet, and utilize that with your 'report' to generate the ticket # in barcode. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Barbour, Brandi D Sen

7.6.4 sp 3 Computed Groups

Has anyone experienced when adding or even looking at various computed groups that there are not any members even though there should be? I have users that have Knowledge User permissions and in certain groups, however, when I added a Computed Group to the Group form under Group Definition to be

Redesign of "Search Knowledge" in 7.6.04

All, Has anyone been able to redesign or "fix" the Search Knowledge Functionality in 7.6.04? When you go to the RKM Console and click on Search Knowledge, OOTB it searches all modules (ITSM) and RKM modules. However, when you click on the Search Knowledge from an Incident Ticket it only search

Replace function in VARChar Max fields RKM

All, We have some RKM records that have the wrong server name in the Unlimited field. For example: in Reference form in the Reference field we need to substitute everywhere there is "servername" with " servername.domain.com and where there is javascript:parent.DView.SendSignalToParent replace i

Re: Bar Code Software for Asset Management

I have used Mobile Reach to accomplish this with great success on a various projects. This product is easy to install, configure and customize to meet your needs. Also, when looking at support for a product, Mobile Reach goes above and beyond the call of duty. There are a few ways to print ba

Remedy OnDemand

All, I saw some comments concerning Remedy OnDemand from back in 2011. I am hoping to get some other feedback from current customers of this platform or customers that were investigating this and decided to stay on site. How is performance? Any limitations you have found after rolling it out?

Re: Splitware client for mobile devices..

I have used it for other applications within Remedy space and also another application out of the remedy space. It also works with ITSM applications. You have the option for ITSM apps, to either use their OOTB solution or you can have the wizard so you can customize and bring in any informatio

HP DDMI and Remedy CMDB

Has anyone used HP DDMI as the discovery tool and integrated with CMDB? ARS 7.6.04 Windows SQL If so could you provide how you did it and any positive or negative feedback? Thanks, Brandi The information transmitted is intended only for the person or entity to which it is addressed and may cont

Re: Mobility with IPhone.

Mobile Reach has an offering that will meet your needs. It is an easy set up and ability to configure it as needed. http://www.mobilereach.com/ios Mike McKee O: 919-371-2188 C: 919-434-3082 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frex P

JOB: Remedy Developer/Admin

TITLE: Senior Software Engineer - Remedy DEPARTMENT: Information Technology - Systems Engineering LOCATION: Plano Tx, JCPenney Company, Inc. - On Site Only JOB DESCRIPTION Senior Remedy Engineer responsible for support, development, configuration, customization, performance, and maintena