Re: Has anyone used the browser on IPAD for Remedy applications?

I just saw Mobile Reach's IPad/Iphone app last week. It is really slick and user friendly. I hear they will be at WWRug. Brandi Barbour Application Developer KForce/CSC-CTS Federal Sector | p: (919) 767-7441 | bb: (919) 760-0117 | m: (919) 327-8088 This is a PRIVATE messag

Re: Product Query: Mobile Client

Mobile Reach has an excellent product to meet this need. I have used them on 3 projects now and have had great success. Contact Mike McKee for more information. mmc...@mobilereach.com Office: 919-371-2188 Mobile: 919-434-3082 www.mobilereach.com Brandi Barbour Application Developer

Subject line translating to UTF 8 string

All, I have a some emails that come into the AR System Email Messages form with a UTF-8 string, however if I look at the Lotus Notes Mailbox it shows it as plain text. Has anyone seen this before? ARS 7.1 SQL 2005 Windows 2003 Email Incoming email is set up as IMAP4. \ What the mailbox saw:

Re: Opinions on Mobility Solutions

Mobile Reach has a great product that has been used on 4 of the projects I have been on. It is very easy to install and create new applications. The Out of the Box ITSM suite they have out also works well if you want to stay completely OTB. When using the OTB solution you can be up and runnin

Property Pass saving individual files

All, We are running ARS 7.1 with ITSM 7.0.3 with our assets in CMDB. We are looking to create individual property passes from this information. I know how to get the information and create a crystal report to be the property pass. However, without running the report on indivual assets one at

JOB:Openings in DC area

All, Forwarding some available positions. Please email Jessie Recco for more information. 3 Spots total. All three 6 months Temp to Perm. 2 Sr. Level Remedy Developers $115-125k and 1 Remedy Admin $85-90k. Please send all resumes to jre...@kforce.com We just got these Spots today and nee

OT:Positions Opened

All, I was forwarded these positions. Please email Jesse for further information 3 Spots total. All three 6 months Temp to Perm. 2 Sr. Level Remedy Developers $115-125k and 1 Remedy Admin $85-90k. Please send all resumes to jre...@kforce.com We just got these Spots today and need to have t

JOB: Position Open

The contact for this position is: Jessie Recco Technical Recruiter Kforce Professional Staffing Phone: 703.464.6661 Cell: 703.447.5676 Fax: 703.481.3866 jre...@kforce.com Dell Federal Systems Contract supporting Dept. of Transportation Washington, DC Contract 3/15/10 – 9/30/10 US Citizen/Cle

OT:Job Openings

All, I have received the following job openings. Please contact Jessie Recco. Jessie Recco Technical Recruiter Kforce Professional Staffing Phone: 703.464.6661 Cell: 703.447.5676 Fax: 703.481.3866 jre...@kforce.com JOB 1: Description: Senior REMEDY Developer –Target pay 60-70hr W2 Chantilly,

Re: Process Hanging

ber 20th)? I think Patch 6 or 7 fixed a bug relating to reports. Fred From: Action Request System discussion list(ARSList) [ mailto:arsl...@arslist.org] On Behalf Of Brandi Barbour Sent: Tuesday, November 24, 2009 5:02 PM To: arslist@ARSLIST.ORG Subject: Process Hanging ** All, We have o

Process Hanging

All, We have our production server that has been hanging for about a month now. I have been working with support to figure it out but as of yet we have not found the underlining issue. So I am hoping someone else has seen this problem. ARS 7.1.0 ITSM 7.0.3 SQL 2005 on remote server Windows 200

Question concerning REPLACE function

All, I hope someone has an easy solution to this problem. For example if i have a field that has a value of CM - Testing and I need it to just have CM - Testing I am trying to use a set fields with REPLACE($csc_char_label1$, "<%>", "") However this is not working and returning the whole valu

Re: Walking through table - server side, maybe? - Resolved

tes). You would then have your filter set the qualification field with the correct qualification, and then you could iterate over the table. Or am I completely missing what you're trying to do here? Lyle -Original Message- From: Action Request System discussion list(ARSList) [ mailto:

Re: Walking through table - server side, maybe?

---| You can do the same thing with a filter guide to loop over the table with filters performing the actions on each record, essentially just list you did with the active links. Lyle -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arsl...@arslist.org] On

Walking through table - server side, maybe?

All, Happy Thursday. I am hoping that there is an easy solution for a problem I am having. We are on ARS 7.1, SQL 2005, Window 2003. I have a view form created to look at an external table. There is an escalation that runs that pushes the "main" record from the view form to a mid form. In this mi

Job: Birmingham, AL Opportunity

All, I received the following job announcement from Sarah Key with Teksystems. Please contact her directly for more information. This is a full time position with a salary around $80K. Location is Birmingham Alabama Re

OT: Daniel Bloom - saved the day

All, If you are looking for a consultant to come in and save the day for your organization, Daniel Bloom is your guy. Without going into to much detail, Daniel was able to completely rewrite an interface form with workflow for the assets and components of assets as best practices and correct

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Business Hours calculations within Crystal Reports XI

All, I have 2 date/time fields in the following format: 11/10/2008 10:00:00 AM I tried to use the following formula for the first part to convert as days: got this from http://www.kenhamady.com/form01.shtml WhileReadingRecords; Local DateVar Start := {HPD_Help_Desk.Submit_Date}; // place your St

Re: Replication

did the dba use? Does the ARAdmin user that owns the ARSystem database have the same rights and privileges as the ARAdmin user on the original database? Typically on MS-SQL the ARAdmin user should be the dbo of the ARSystem database. Joe - Original Message ---- From: Brandi Barbour <[E

Replication

All, We have windows 2003 with sql 2005, ARS 7.1.0, ITSM 7.0.3. Our database engineer set up SQL replication for our production sql server to our backup sql server. The problem is that when he does the SQL replication set up the remedy system does not agree with it. We get errors when someo

SSL generation

All, We have an app server, web server, and database server. We have configured ARDBC to connect to a people database (not remedy). Another remedy system is connecting to that same people database but has the app and midtier on the same server. They were able to generate ( i think through II

Re: webservice

in the Summary field. So, looks like the OOB web service works fine. In our case, we already had some custom web services in our ITSP Service Request Management, so we just brought them over to ITSM. Thanks Mahesh On Thu, Sep 11, 2008 at 12:41 PM, Brandi Barbour < [EMAIL PROTECTED]>

webservice

All, We have a 3rd party basic interface (java based) that we want to use a webservice to submit a WOI:Work Order entry. So we were going to use the OTB webservice SRM_RequestInterface_Create_WS and that would automatically populate SRM:Request_Create then follow the same process as SRM so SRM

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Re: Crystal Report Calculation Question

ulation Question ** I don't think you can do a summary there - you need to use a running total instead. HTH Joanne Mansur Client Systems Analyst Northeastern University Phone\617.373.3295 Fax\617.373.5985 [EMAIL PROTECTED] Brandi Barbour <[EMAIL PROTECTED]> Sent by: "Actio

Crystal Report Calculation Question

All, I am trying to calculate (add together) a formula field that is in group footer 2. For some reason i can not do a summary of the formula field because it does not come up in the fields to be summarized. The formula field is defined as Hours and has a formula of : {CSC_SES3_WOI_WII_Work_Or

Crystal Reports Question

All, I am trying to calculate (add together) a formula field that is in group footer 2. I have attached a screenshot of the report. For some reason i can not do a summary of the formula field because it does not come up in the fields to be summarized. The formula field is defined as Hours and h

Re: Question: Overview Console - Assignee

Assignee field is not the same on Task, Change and Incident. But I see the Assignee field in SHR:ARDBC. On Tue, Mar 11, 2008 at 2:48 PM, Brandi Barbour <[EMAIL PROTECTED]> wrote: > You must add the entries to the SHR:ARDBCFields form for each field of > the 3 forms and map them to th

Re: Question: Overview Console - Assignee

You must add the entries to the SHR:ARDBCFields form for each field of the 3 forms and map them to the same field. So you will have 3 different entries for the Assignee field. One for each form. Once you do that you add the Assignee field to the table in the Overview Console with public permissi

Re: API entry ITSM 7

entry ITSM 7 ** Brandi, you need to submit your record to the SRM:RequestInterface_Create form, which will then do the necessary validation (and retrieval of fields like Group IDs) and push the record out to the customer facing forms. Rick On 12/18/07, Brandi Barbour <[EMAIL PROTECTED]>

API entry ITSM 7

All, I am using an API to insert records from a .Net interface. The records are being inserted into the SRM:Request form so the remedy otb workflow can handle everything else. All is well except when insterting the record I am getting an error that there are not any groups to autoassign the ticket

Re: Status Reason - Service Desk

Sorry That is for Incident Management not Service Desk. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brandi Barbour Sent: Tuesday, September 04, 2007 2:39 PM To: arslist@ARSLIST.ORG Subject: Re: Status Reason - Service

Re: Status Reason - Service Desk

Yes. You add it through SYS:Status Reason Menu Items form. Are you getting an error? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rami S Ayoub Sent: Tuesday, September 04, 2007 2:46 PM To: arslist@ARSLIST.ORG Subject: St

ARSSOINFO - Windows client login

I generated an arssoinfo.dll using Visual Studio 2005 C++ (MFC DLL). I copied the code that was included in the white paper and generate the mentioned dll. I specified a valid remedy user name. Our Remedy Server is not cross referencing blank password. Area LDAP is not configured. Our server is