Dwayne;
You can make a Filter on the Email form that on Submit Takes the info
in the To field and adds it to the Body at the top and then sets the
To field with a email address that you montor.
This would allow all workflow to work as designed and you can see who
it would go to but it would
Kaiser;
There are 2 spots to change this, below is taken from the White Paper
on silent installs.
Changing the home directory
There are two name-value pairs for the home directory. The values for
the
two pairs must be identical
HomeDir= This is the response given for this prompt in the
Katherine;
Are you using a Preference Server? If yes then every user must pick
a Timezone in their Preference Record or the Mid-Tier page will not
load.
Test this by updating your perference record then login to Mid-Tier.
Bill Clary
Remedy Developer, Tech Solutions
Fidelity Information
Glen;
Can you use a POP client like Outlook Express to login to the POP
account? If not then Remedy can not do it ether.
You wrote: Do we need to install a POP3 server on the system?
You must have a POP server running somewhere that you connect to
(Remedy does not include one). If your company
Dylan;
A lot of your decision should be based on how you get the file and
what format you can get it in.
1. Is a file the only way? How about a query into the database it comes
from?
2. The file is emailed to you and they have no way to do FTP or copy it
to your server?
3. The file can not be
All;
This is also available as an article on the Orange County - Los
Angeles RUG web site.
http://www.oclarug.org/
Bill Clary
Remedy Developer, Tech Solutions
FTS | Customer Support Center
Clary, Bill [EMAIL PROTECTED] wrote in message
news:[EMAIL PROTECTED]
...
So you want
Jason;
Here is a method that may work for you, but you need to be careful it
can be a drain on system resources.
Turn on Server Statistics and set the time for 60 seconds. This will
make a lot of records in the Server Statistics form, you can make
workflow to delete old records after 5 days
So you want to automatically show a specific form view for a user
based on screen resolution at login; normally I would say good luck
with a smile, but things change.
I have noticed several recent posts asking for this ability so I
thought I would post the fix I have done.
We have all had
(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Clary, Bill
Sent: 27 October 2006 19:50
To: arslist@ARSLIST.ORG
Subject: Not allow users to close a form
**
All;
I have a support console form that opens for everyone on login. I need
to stop users from closing this form without using
Yes you can do it on Display forms.
Make an entry in a regular form and store the html in a field.
Then make a activelink on the display form on Open or Display that does
a set fields action from the regular form and puts the value into the
view field.
Bill Clary
Remedy Developer, Tech
not close the
form in the client but they can close the client without getting an
error.
Bill Clary
Remedy Developer, Tech Solutions
FTS | Customer Support Center
Clary, Bill [EMAIL PROTECTED] wrote in message
news:[EMAIL PROTECTED]
al...
All;
I have a support console form that opens for everyone
Shawn;
You do not have to register, but they have 2 lines to get in and the
registered people go first. So if you want your pick of seats or for
busy ones if you want to make it in at all you should register.
Bill Clary
Remedy Developer, Technology Solutions
FTS | Customer Support Center
I will be there also, I even get to go to the tutorals (1st time in 5
visits).
Bill Clary
Remedy Developer, Technology Solutions
FTS | Customer Support Center
Rick Cook [EMAIL PROTECTED] wrote in message
news:[EMAIL PROTECTED]...
Daily schedules are now available, so that you can plan your
Developer, Technology Solutions
FNTG | Customer Support Center
949-442-4807 W
Ron Tavares [EMAIL PROTECTED] wrote in message
news:[EMAIL PROTECTED]...
I didn't think of this approach. I would just build the filters off
of the
AR System Email Messages form, correct?
.ron
On 7/19/06, Clary
Ron;
You are using the built in e-mail features of Remedy e-mail
integration. This method as you have seen has limitations.
You could just turn off the E-mail Actions for the mailbox and build
your own workflow to add e-mails to tickets.
You just make sure the e-mails have specific words
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