It's a new subclass of the BMC_EQUIPMENT class with a few extra
attributes.
Mike Pugh
Senior Software Engineer
AMERICAN SYSTEMS
13990 Parkeast Circle
Chantilly, VA 20151
www.AmericanSystems.com
phone: (703) 968-5265
mobile: (203) 434-5082
harry.p...@americansystems.com
"Contractor of the Year
I am using the CMDB Console - what is the CMDBDriver?
Mike Pugh
Software Engineer
AMERICAN SYSTEMS
13990 Parkeast Circle
Chantilly, VA 20151
www.AmericanSystems.com
phone: (703) 968-5265
mobile: (203) 434-5082
harry.p...@americansystems.com
"Contractor of the Year - 5th Annual Greater Washing
I've attempted to create a new CELL_PHONE CI class per my user's
requirements but it's been stuck in 'Change Pending' since yesterday,
and I can't seem to find a way to get it to take into the system. When I
try to 'View Log' the class I don't see any data at all. I tried to
manually kick it off by
Hi,
I have an ITSM 7 (7.1.002 patch 7, ARS 7.1) environment with e-mail
notifications enabled but the support group e-mail notifications (ie, if
a ticket gets assigned to a support group) are no longer being sent out.
I've traced the problem back to a day before thanksgiving, so no
administrati
We have Remedy integrated with Active Directory and one of our users has
a 36 character password and Remedy doesn't appear to allow passwords
longer than 30 characters through the windows client, the web client
doesn't appear to have this restriction but my user still can't login
through the web.
We ran into this - basically the e-mail service was starting before the
AR Server process so I guess the e-mail service never gets initialized
properly but it carries on its way as if it did. We did our own registry
edits to make the e-mail service dependant on the ar server service so
that it woul
Be aware that SQL Express has a 4GB database size limit. If you plan on
running ITSM 7 then you may have problems.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Sunday, March 09, 2008 11:26 PM
To: arslist@ARSLIST.ORG
Subject: Re
ly your problem, but might be a worth a check...
Cheers,
Jeff
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Harry Pugh
Sent: Wednesday, January 30, 2008 8:16 PM
To: arslist@ARSLIST.ORG
Subject: Strange behavior - ITSM Applications suddenly
this helps..
Thanks,
Jase Brandon
On 1/30/08, Harry Pugh <[EMAIL PROTECTED]> wrote:
**
Hi,
To add to the performance problems we've had, I just ran into the
strangest issue over the past 30 minutes. To the best of my knowledge -
no changes have been pushed to produ
The arerror.log had those "Entry does not exist in database" errors.
We're looking at the other servers now - it looks like the DB server may
have required a reboot. It was quite strange though - Remedy could get
some data from the DB but not everything it needed I guess.
From: Action Reque
Hi,
To add to the performance problems we've had, I just ran into the
strangest issue over the past 30 minutes. To the best of my knowledge -
no changes have been pushed to production since last Friday (our staging
environment where I do development is completely fine). We're running
ARServer 7
I'm running 7.0.02 patch 6 and we recently had to implement the
following patch:
Problem: When moving an incident to Incident Closure, the Product
Categorization's Product Name field was blanked out.
Fix: Modify the Active Link HPD:INC:VISAction_141_ModifyGoToClosureDlg ,
within the If Action
I'm using Filter Error Handling. I use it to detect an error and to
basically do nothing so that it will not bomb out the remaining filters.
I did try to do something where it pushes the error message and error
number to a log form but hit two problems.
1) The documentation is wrong with the keywo
eater Washington Government Contractor
Awards"
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Harry Pugh
Sent: Tuesday, January 22, 2008 8:42 AM
To: arslist@ARSLIST.ORG
Subject: Terrible performance - 6 concurrent us
the ARS Server, using User
Tool, do you see the same performance results? And are your users
utilizing the client or web??
Good luck
On Jan 22, 2008 8:42 AM, Harry Pugh <[EMAIL PROTECTED]>
wrote:
**
Hi,
I'm running into some pretty bad performance problems with what should
be
Hi,
I'm running into some pretty bad performance problems with what should
be a pretty simple setup for Remedy and ITSM 7. Our help desk users are
experiencing delays of up to 30 seconds just when pulling up the
dropdowns for the Operational Categorizations. They're experiencing
delays from 45
We've noticed there is a dropdown field named "Escalated" on the
HPD:Help Desk form in ITSM 7 but it is always disabled. Does anybody
know what events cause this field to become enabled?
Thanks!
Mike Pugh
Software Engineer
AMERICAN SYSTEMS
13990 Parkeast Circle
Chantilly, VA 20151
www.Americ
t(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Monday, January 14, 2008 10:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question: ITSM 7.0 - Business Hours
Thanks Harry!
Is it 'Application-Bus-Time-Add' for ITSM 7.0?
On 1/11/08, Harry Pugh <[EMAIL PROTECTED]> wrote:
&
Use the Application-Bus-Time-Add process to create your new date.
To do so you will need to add records into the Business Hours / Holidays
forms which can be found linked to your Support Group setup.
In your filter/escalation, set the date/time field to:
$PROCESS$ Application-Bus-Time-Add $Start
re and random. Don't know the solution yet :(
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Harry Pugh
Sent: Thursday, January 10, 2008 8:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Active Directory Users gettin
20151
www.AmericanSystems.com
phone: (703) 968-5265
mobile: (203) 434-5082
[EMAIL PROTECTED]
"Contractor of the Year - 5th Annual Greater Washington Government Contractor
Awards"
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECT
ilto:[EMAIL PROTECTED] On Behalf Of Harry Pugh
Sent: Thursday, January 10, 2008 8:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Active Directory Users getting locked out
**
We have our AREA LDAP configured. The problem is very strange.
American Systems Logo Mike Pugh
Software Engineer
13990
We have our AREA LDAP configured. The problem is very strange.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Arner, Todd
Sent: Wednesday, January 09, 2008 10:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Active Directory Users getting locked out
*
t: Re: Active Directory Users getting locked out
** There is no 7.1p6. Are you on 7.0.1 for the server and ar client?
Axton
On Jan 9, 2008 11:44 AM, Harry Pugh <[EMAIL PROTECTED] >
wrote:
They're using BMC Remedy User Version 7.1.00
We're running ARServer 7.1 patch 6
Thanks!
Subject: Re: Active Directory Users getting locked out
Mike:
What version of the User client are your users using?
Norm
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Harry Pugh
Sent: Wednesday, January 09, 2008 10:18 AM
To:
Hi,
Recently we've had 2 users complain that after logging into Remedy their
Active Directory accounts are getting locked out. I went over to one of
the user's desks and watched them successfully log into Remedy (no
password errors) and then they were fine for a few minutes and then
their AD ac
26 matches
Mail list logo
