Re: putting a trim box below other fields

Hi Mike, In the Admin tool - near the top of the window in the row of icons there are Bring to Front and Send to Back buttons that will change to green when that button is a choice for the trim box selected. Sylvia -Original Message- From: Action Request System discussion list(ARSList)

Re: Email Template Parsing

Hi Frank, Also check on the AR System Email Messages form - click the Display Advanced Options to Yes and then look on the Message Information tab for the Parse Message value. Sylvia Holy 703-277-1513 From: Action Request System discussion

Re: Time Scheduling

Hi Frank, I had a similar issue once and created fields for 'Shift', with values like 'Shift 1', 'Shift 2'etc. (including weekends) on the User form (or you could use a work schedule form) and had workflow to check which Shift range the timestamp fell into and then looked up active users

Re: HELP: eMail Notification Error to SUBMITTER

Hi Igor, Check that his email address is populated on the User form. If the filter notification mechanism is User Default or Cross Reference, then it gets the value from the User form. I hope this helps, Sylvia -Original Message- From: Action Request System discussion list(ARSList)

Re: CMDB-Asset forms- Status Changes

Hi Claire, It's best to use the Class Manager Console that comes with CMDB (see page 33 of the BMC(r) Atrium CMDB 1.1 Installation and Configuration Guide). When the Atrium CMDB is installed with Remedy you can access the console from the Remedy User tool, but be very careful. Try not to make