Re: SOLVED RE: [EXTERNAL] 7.6.4 Classic View Issue

2012-08-23 Thread Ibbi
In 7.6 you may want to get used to flushing the cache all the time and that includes your local browser aswell. Sent from my iPhone On Aug 23, 2012, at 7:51 PM, "Pargeter, Christie :CO IS" wrote: > ** > Thank you Natalie flushing the caches was the answer. > > From: Action Request System di

Re: (ARERR 9280)

2012-08-13 Thread Ibbi
Please check if the server has been added to the midtier configuration. Perhaps the full server address. Sent from my iPhone On Aug 13, 2012, at 10:26 AM, Sam Anderson wrote: > ** > Hi Team, > > Could any one please help me to resolve the below error ? > > Server not present in the config

Re: Customizing the ITSM notifications

2012-08-09 Thread Ibbi
All your outgoing templates are and should be in sys:notifications form. Customizing them in HTML sometimes Get a bit tricky but there's a guide on mail engine and how to customize that explains the basic fairly well. Sent from my iPhone On Aug 9, 2012, at 5:49 PM, Jose Manuel Huerta Guillén w

Re: 7.6.04 Super Slow

2012-07-20 Thread Ibbi
. Sent from my iPhone On Jul 20, 2012, at 9:05 PM, Ibbi wrote: > It's a tricky one but here's my stab at it. I'm not saying its not possible > but i think it's not the app. It could be the environment. > > Can you please provide: > > if the slowness is cons

Re: 7.6.04 Super Slow

2012-07-20 Thread Ibbi
It's a tricky one but here's my stab at it. I'm not saying its not possible but i think it's not the app. It could be the environment. Can you please provide: if the slowness is consistent during a particular time during the day? Is it always the case? What about Afterhours? Does the slownes

Re: Pushing status of incident to work info.

2012-07-05 Thread Ibbi
Thanks! On Jul 5, 2012, at 12:57 PM, "Bajwa, Ibrar" wrote: > ** > Thanks! I think I get the idea now! > > Will keep yap posted . > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Nau, Michael > Sent: Thursday, July 05, 2012 10:26 AM > To: a

Re: Incident new and search windows not opening for some users, in ITSM 7.6.4

2012-06-29 Thread Ibbi
remember to take care of your kidneys, > > Howard > > > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Ibbi > Sent: Friday, June 29, 2012 2:03 PM > To: arslist@ARSLIST.ORG > Subject: Re: Incident new and search windows n

Re: Incident new and search windows not opening for some users, in ITSM 7.6.4

2012-06-29 Thread Ibbi
Did you have a look at the 'user' form and see of the permissions are the same for both users in there? Can you please also try delete the user at preferences and see if that work? I had a very similar issue and web I checked my permissions with the other user, the permissions did not match us

Re: .PNG screenshots

2012-06-28 Thread Ibbi
Ya I just opened a ticket so let's see what happens. Sent from my iPhone On Jun 28, 2012, at 2:06 PM, "Poston, Lynn" wrote: > ** > Ahmed, > > We have an issue with any incoming emails that have .png, .eml or .msg files > attached. They error out every time. I've had a ticket open with BMC