RE: Tools Accelerate Remedy Upgrades and move data seamlessly

I’ve had many successful migrations using rrChive from Misi at http://www.rrr.se Hint: use multiple CMD windows to simultaneously sync different apps (CM, IN, etc.) HTH Joel Joel Sender * jdsen...@earthlink.net From: ARSList [mailto:arslist-boun...@arsl

RE: Inconsistent FTS Search Results

Kevin, On the outside chance that LJ didn’t solve your issue, you might check to see if an active link is (occasionally) setting a field that should not be included in the search. I solved a similar issue when we discovered an A/L that, for some records, set the ‘Assigned To Group’ in the sea

RE: How to integrate the RSSO 9.1.01 using the SAML authentication method

ible please could you assist with the link. On Fri 13 Jul, 2018, 1:03 AM Joel D Sender, wrote: AA, A good place to start is a search in google, yahoo, duckduckgo, etc. A search for: “RSSO 9.1.01 using SAML existing ARS 8.1.01” Will have everything you’ll need HTH, Joel Joel Send

RE: How to integrate the RSSO 9.1.01 using the SAML authentication method

AA, A good place to start is a search in google, yahoo, duckduckgo, etc. A search for: “RSSO 9.1.01 using SAML existing ARS 8.1.01” Will have everything you’ll need HTH, Joel Joel Sender * jdsen...@earthlink.net From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Abhi$h

Log says escalation enabled AND "is turned off"

ARSlisters, I have an unmodified OOB escalation in ITSM that should run, but is 'turned off'. It starts the notification process after a survey is created in "SRM:Survey" LOG: /* Checking "SRM:SRV:TriggerSurveyNotification" (enabled) : is turned off /* Checking "SRM:SRV:TriggerSurveyNotifi

RE: Support Group Structure Recommendations

ublic.com> levi.lippinc...@interpublic.com Interpublic Group 6825 Pine Street, Omaha, NE 68106 "Talent is a Gift; But Character is a Choice." -Matt Grotewold- From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Joel D Sender Sent: Monday, June 4, 2018 1:16 PM T

RE: Support Group Structure Recommendations

Levi, Hierarchical groups allow 'parent' groups to include other groups. All the 'Sub # - Company 2' groups could be collected into a 'parent' group, across Tenant Companies. For example, if each 'company' had a separate HR group, a master HR group could include them all. That notices only g

RE: Is rrChive suitable for migrating groups?

One trick to speed things up is to open multiple command windows and run multiple rrChive instances. I separate the jobs based on application (INCLUDE Field-1 LIKE ”INC%” or “CHG%”, etc.) It’s important to have a few more FAST servers defined than the number of rrChive threads you’re running.

Notify Assignee of a Worklog Update w/ Worklog Note (etc.) in Email Notification for Work Order

ARSlisters, Having successfully implemented, FOR MyIT & SmartIT, https://communities.bmc.com/docs/DOC-33095 “How to Notify Assignee of a Worklog Update and Display the Worklog Note, Submitter Name, Submitter ID in the Email Notification for INC” We’re attempting to implement https://communit

RE: Non-admin users kicked out after upgrade to 9.1.04.002

"An elephant is a horse designed by committee" Joel Joel Sender * jdsen...@earthlink.net From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Brian Pancia Sent: Wednesday, May 16, 2018 7:26 AM To: ARSList Subject: Re: Non-admin users kicked out after upgrade to 9.1.04.002

RE: Google Chrome and Advanced Search error

I usually see that message when a slow server appears to have timed-out, or after a long period of inactivity (on my part). You can wait for the server to respond, or hit refresh. HTH, Joel Joel Sender * jdsen...@earthlink.net From: ARSList [mailto:arsl

RE: Timing test

Good News: the pipes are not frozen! Joel Joel Sender * jdsen...@earthlink.net From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Jason Miller Sent: Tuesday, January 2, 2018 6:27 AM To: arslist@arslist.org Subject: ADM: Timing test Jus

Re: How can I change status in process flow status?

Natalia, You might want to re-evaluate the requirement. Re-opening a Closed ticket destroys audit data. For example, ‘Time To Resolve’ will have two different values, but only one will be preserved for reporting. The Best Practice is to open a RELATED ticket that references the one you’re t

Re: Menu on same field

After checking the way-back machine; the answer is to set the menu to search the field to which it is attached. Because menus are natively distinct, you’ll get one listing for each name, and new records are automatically added to the menu. HTH, Joel Joel Sender * jdsen...@earthlink.net

Re: ADM: ARSlist Future 2017

Misi, Jason and Daniel, Thank you for maintaining the ARSlist! I don’t know if this will help, but I once wrote an ARS replacement for the ARSlist. It’s was built on ARS 5 or 6, so I’ll volunteer to do the upgrade/rewrite. If you have a ‘spare’ AR Server, this could be a ‘no additional cos

Re: Public Users and RBE

or arsystem service restart? Thanks, Brian From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joel D Sender Sent: Friday, July 28, 2017 4:38 PM To: arslist@ARSLIST.ORG Subject: Re: Public Users and RBE ** An easy solution would be to add fil

Re: Public Users and RBE

An easy solution would be to add filters to the ARS Email Message form: 1. Execute on submit of Incoming messages a. Execution order lower (sooner) than the OOB filters b. A Filter Guide could squeeze in custom code if the OOB have a low starting execution order 2. T

Re: v.9.1.3 upgrade fails: Solved!

the user running the installer, typically something like c:\Users\\AppData\Local\Temp or somewhere similar on Windows machinestypically /tmp on unix/linux On Wed, Jun 14, 2017 at 9:58 AM, Joel D Sender wrote: ** I’ve got a ticket at BMC for this, but I thought the ARSlist might

v.9.1.3 upgrade fails

I’ve got a ticket at BMC for this, but I thought the ARSlist might have some insight: I am attempting to upgrade ARS 8.1 to 9.1.3 (or 9.1.2 – same problem). Both versions complain that the ‘AR System Server Admin’ user fails authentication. I’ve verified that ‘Demo’ and my ID can login to th

Re: Migrator Tool

Brian, I have used Misi's tools in batch files and, yes, they can be automated, i.e called from an escalation. One of my favorite tricks is opening several DOS windows and running concurrent instances of rrrChive to sync data across servers. In that case, each instance synchronized data from for

Re: Automated Ticket

Mark, I'd need to know more about the requirement to be sure, but . You could define a Service Request for the re-occurring task and define a 'Next Action' date field and an interval. You would then calculate the Next Action date in the SRD. Then the only customization would be an escalation on

Re: Pat Zandi

It hurts to lose one of our own; he is missed Joel Joel Sender * jdsen...@earthlink.net From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Wednesday, January 11, 2017 11:31 AM To: arslist@ARSLIST.ORG Subject: Pat Za

Re: Monitoring Atrium Integrator jobs

Integrator jobs ** Is this OOB integration jobs or custom jobs? -- J 2017-01-04 20:11 GMT+01:00 Joel D Sender : ** Hi All, I’ve got a client running a large number of scheduled Atrium Integrator 9.1 jobs and they want to be notified when one fails. In the past, we set-up workflow to send

Monitoring Atrium Integrator jobs

Hi All, I’ve got a client running a large number of scheduled Atrium Integrator 9.1 jobs and they want to be notified when one fails. In the past, we set-up workflow to send notifications when an A.I. job failed. However, in the brave new world of ‘NO CUSTOMIZATIONS’ we need an OOB solution. W

Re: Setting home page view via workflow

Dustin, This being the Action Request System, there are a number of ways to accomplish this. One way would be to have the Public home page open for everyone. The first Active Link 'ON OPEN' would check to see if the User was a technician. If yes, and then open the 'other' home page and close t

Re: Custom apps + Remedy v9.1?

ptions From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joel D Sender Sent: Friday, November 18, 2016 4:37 PM To: arslist@ARSLIST.ORG Subject: Re: Custom apps + Remedy v9.1? ** Carina, I may be spitting into the wind here, but you may want to compa

Re: Custom apps + Remedy v9.1?

Carina, I may be spitting into the wind here, but you may want to compare migrating to ITSM vs adding "user friendly/self service" to what is already working. As previously noted the best approach is a clean install of ITSM and determine what functions need to be added to the OOB config. This an

Re: Validate 2 character fields using LIKE

Kaur, Your search will only find all of Field-B in Field-A You can search for: "%" + "DEF" + "%" in either field. What are you trying to accomplish with this search? Joel Joel Sender * jdsen...@earthlink.net * 310.829.5552 -Original Message- From: Action Request System discussion l

Re: ADM: ARSlist Move, expect flakiness for the next 4 days

Jason, Thanks for taking this on. As someone who once filled-in for Dan, I know you’ll have great (Listserv) power and the great responsibility that comes with it (Apologies to Spider-man) Seriously, your efforts are appreciate by many people around the world. Keep a copy of the unsubscribe d

Re: New ARSList server test mail 2

Misi & Dan, THANK YOU ! Now I can change my Halloween costume from scary BMC/Communities to sexy ARSlist poster! (or is that redundant?) Email may be 'old school' but it's what works best for our community. I know how challenging this transition can be, so take 10 'Attaboys' and bask in our grati

TEST

No postings on Thursday? --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answ

Re: runmacro date prompt OK in ARuser, but fails in runmacro

I just tried the date value in seconds (i.e. 1334257637) and it, too failed. Joel ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: runmacro date prompt OK in ARuser, but fails in runmacro

We have not set ARDATE or ARDATEONLY. Using the defaults. ARERR 1590 says the date format is invalid. Thanks, Joel ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Wher

runmacro date prompt OK in ARuser, but fails in runmacro

I built a macro in ARuser that prompts for a date. When I run the macro in ARuser, it accepts my typing in: 04/04/2012 A runmacro execution (from a filter or in a CMD window) fails with: -p StartDate="04/03/2012" also fails with: -p StartDate=04/03/2012 also fails with: -p StartDate="04/03/2012 0

Re: Run IF Qualification logic help.

To execute when the Status CHANGES to Cancelled or Resolved ONLY if Desc LIKE "BYOD Request...". (('Description' LIKE "BYOD Request -%") AND ('Status' != 'DB.Status') AND (('TR.Status' = "Cancelled") OR ('TR.Status' = "Resolved"))) For all requests, leave out the 'Desc Like ...' "DB.x != x" mean

Re: Mid-tier and Scanners

** Need some details: Are you using active links that fire on 'return' ? (scanner appends a to each scan). Are the active links not firing on MT? Joel *** Joel Sender -Original Message- From: Action Request System discussion list(ARSList)

Re: I could use your help ** PHISHING SPAM ** WARNING **

THIS IS A PHISHING SITE. DO NOT FOLLOW THE LINK DO NOT ENTER YOUR PASSWORD(s) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Greg Fabie Sent: Wednesday, September 30, 2009 6:47 PM To: arslist@ARSLIST.ORG Subject: I could

WWRUG09 Update: Committee Meets at the Hard Rock Hotel - CORRECTION

CORRECTION: DOUG MUELLER IS THE KEYNOTE SPEAKER. ". with our" is correct. Sorry. The WWRUG09 Committee met at the Hard Rock Hotel (HRH) in Las Vegas this week to finalize the details of the WWRUG09 events with HRH's Event Coordinators. This was our final meeting before the WWRUG09 Conference, wi

WWRUG09 Update: Committee Meets at the Hard Rock Hotel

** The WWRUG09 Committee met at the Hard Rock Hotel (HRH) in Las Vegas this week to finalize the details of the WWRUG09 events with HRH's Event Coordinators. This was our final meeting before the WWRUG09 Conference, with all the details laid out and final tasks and requirements assigned. We will a

Re: Printing current case in ITSM 7

Try building a 'join' form with the fields you want in the report. Crystal experts are helpful, but you'll have more control if you do it yourself in ARS HTH, Joel ********* Joel D. Sender Director of Western Operations QMX Support Services, Inc. [EMAIL PROTECTED]

OT-Great Minds Think Alike

** Joel * Joel D. Sender Director of Western Operations QMX Support Services, Inc. [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor

Re: Date/Time Field?

You need an Active Link that runs on 'window open' to 'set field' to $TIMESTAMP$ + 60*60*24*28 HTH. Joel ********* Joel D. Sender Director of Western Operations QMX Support Services, Inc. [EMAIL PROTECTED] -Original Message- From: Action Request Sy

Re: GSA Schedule

Rick, QMX Support Services is a BMC Reseller for Federal clients on the GSA. You can get pricing and access to highly experienced and certified consultants by contacting Mike Gauche at 703.549.3690 or [EMAIL PROTECTED] Mike is in the EASTERN time zone HTH, Joel * Joel D

Re: Error on particular CTI

Just a thought .. See if the summary (template) was set-up with a C/T/I that as since been deleted. The template C/T/I may have been OK before, but is filling in an invalid C/T/I now HTH, Joel * Joel D. Sender Director of Western Operations QMX Support Services, Inc

ARS 7.0.1 Install crashes

Hi all, Here's why the few hairs I have left are grey: New win 2003 sp1 server (all ms updates), SQL 2000 (std): I installed the User & Admin tools OK. When I attempt to install ARS 7.0.1 p1 (server.exe), after the last prompt (SA password) the install disappears. No log files, no event log ent