Re: Issue facing with dataimport utility - ARS 7.5

] On Behalf Of Kendhammer, Mike Sent: Wednesday, February 23, 2011 9:56 AM To: arslist@ARSLIST.ORG Subject: Re: Issue facing with dataimport utility - ARS 7.5 ** Hi Vidhi, Here is the command that we use on HP-UX, Oracle 11g system... /opt/java1.5/jre/bin/java -cp /u02/apps/remedy/ar/api/lib/arapi75

Re: Issue facing with dataimport utility - ARS 7.5

Hi Vidhi, Here is the command that we use on HP-UX, Oracle 11g system... /opt/java1.5/jre/bin/java -cp /u02/apps/remedy/ar/api/lib/arapi75.jar:/u02/apps/remedy/ar/api/lib/log4j-1.2.14.jar:/u02/apps/remedy/ar/api/lib/arapiext75.jar com.bmc.arsys.apiext.data.DataImport -u remedy -p $Short

Re: USer Tool 7.6.03 quirk

Fred, We encountered the same 'quirk'. We sent in a ticket to BMC and they suggested that we change the Size of Chunk on the table field properties to anything except 0. We have a number of table fields and since we don't use chunking (I know, possible performance issues in not chunking...),

Re: USer Tool 7.6.03 quirk

System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kendhammer, Mike Sent: Wednesday, December 15, 2010 3:01 PM To: arslist@ARSLIST.ORG Subject: Re: USer Tool 7.6.03 quirk Fred, We encountered the same 'quirk'. We sent in a ticket to BMC and they suggested that we change

Re: arimportcmd / dataimport (ARS 7.5 and 7.6.3)

Mike, We are on 7.5.0 patch 6. This is the command line that I am trying to use on our HP-UX server. /opt/java1.5/jre/bin/java -cp /u02/apps/remedy/ar/api/lib/arapi75.jar:/u02/apps/remedy/ar/api/lib/log4j-1.2.14.jar:/u02/apps/remedy/ar/api/lib/arapiext75.jar

Re: arimportcmd / dataimport (ARS 7.5 and 7.6.3)

participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kendhammer, Mike Sent: Wednesday

$PROCESS$ error

Hello everyone, Any idea what might be causing the following error when using $PROCESS$ in a Set Fields action? ARERR [38] Filter/escalation 'set field' process returned an error Filter log generated the following error... Error while performing filter action: Error 38 From the ARFork log I

Re: $PROCESS$ error

/opt/java1.5/jre/lib/PA_RISC2.0/server/libjvm.sl /usr/lib/dld.sl: Unresolved module for symbol: __shlinit (code) from /lib/libCsup.2 Abort(coredump) laxwu42 HDTRNT [202]: Seems to be some sort of OS configuration issue... From: Kendhammer, Mike Sent: Monday

ARS 7.0.1 to 7.5.0 Upgrade Issue

Hello, Last week, I began trying to upgrade our 7.0.1 test environment to 7.5.0 patch 4. After finally getting through the installer, I am getting the following error when trying to do the arsystem start command. 390600 : Error reading license cache table. (ARERR 468) LoadLicenseCache()

Re: ARS 7.0.1 to 7.5.0 Upgrade Issue

are failing. Debug-mode: 1(page 333 of the Configuration Guide pdf) SQL-Log-File: Full_Path_to_log_File Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kendhammer, Mike Sent: Monday, July 19, 2010 9:48 AM To: arslist

Re: ARS 7.0.1 to 7.5.0 Upgrade Issue

- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kendhammer, Mike Sent: Monday, July 19, 2010 11:05 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.0.1 to 7.5.0 Upgrade Issue Hi Fred, Here is the output from the log file... */SELECT Feature

Changing Form View Depending on Operation

Hello, Hopefully I can explain this... I have a form that I open in Search mode, opens a particular view (Query View). Once the search button is clicked to perform the search, I would like the resulting form that opens in Modify mode open in a different view (Modify View). I

Re: Delete Records of Alert Events

Tadeu, You could schedule an Archive on the Server Event form and just delete records without putting them into an Archive form. Since you have a large number of records, you could do this in batches to delete smaller chunks at a time and this also could be done after hours... Mike

Re: Vancouver...

Hey all, I have been here since Wednesday night. Just logged in today, family trip... :-) sorry Here is a long recap... Went to Whistler on Thursday. Drive is very scenic, but slow. A lot of road construction. Whistler itself is a ski village, but will be hosting all the skiing

Re: How to refresh a table field

Brian, I think the Event action Doug mentioned is pretty simple... I just did this about a ½ hour ago... On Form B Active Link on Window Close ( or whatever execution you might be doing your Commit Changes action from ) Action - Run Process PERFORM-ACTION-SEND-EVENT @ Form B Closing (or

Re: Delays after user tool sits idle

Hey Tony, My support desk just informed me today of similar issues. One analyst reported that she went to click on the Remedy User Tool to maximize from the Taskbar and it took two minutes to max, then took another number of minutes to open a new ticket from the control panel. All these

Re: Diary Field Issue

:[EMAIL PROTECTED] On Behalf Of Kendhammer, Mike Sent: Friday, June 08, 2007 9:41 AM To: arslist@ARSLIST.ORG Subject: Re: Diary Field Issue ** Bruce, I didn't even think about deleting the .arf and .arv files. I'll have her do that. L.J., I was able to shrink it down as well. It must

Re: Diary Field Issue

by shrinking my window so small there isn't room for the text areas From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kendhammer, Mike Sent: Friday, June 08, 2007 8:24 AM To: arslist@ARSLIST.ORG Subject: Diary Field

Re: ARSystem can't login to the database following installation

Dwayne, I guess I would try one of two things... 1) Change the aradmin password at the database back to the default (AR#Admin#) Or 2) check your ar.conf file. If the upgrade created a new file for you, you'll need to find your old file and try copying the Db-password: line and pasting it into

arerror.log question

Happy Friday! Our arsystem suddenly stopped and restarted yesterday afternoon and then again this morning. In the arerror.log I see the following line: Fri May 25 09:20:02 2007 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Fri May 25

Re: Results List keep magically re-appearing when displaying single Incident.

Rick, I just sent an issue similar to this to BMC Support. Here's my scenario... Running UT 7.0.1 p2 as well... I have a 'Control Panel' type form with a table field on it list a number of tickets from a 'main ticketing' form. Drill-down is disabled and there is an active link that

Re: Results List keep magically re-appearing when displaying single Incident.

something that's always worked just fine? Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kendhammer, Mike Sent: Thursday, May 17, 2007 1:57 PM To: arslist@ARSLIST.ORG Subject: Re: Results List keep magically re

Re: Manual Removal of Forms from Database - RESOLVED

any adverse side effects. Thanks for all the comments and suggestions! Mike -Original Message- From: Kendhammer, Mike Sent: Tuesday, May 08, 2007 10:22 AM To: 'arslist@ARSLIST.ORG' Subject: RE: Manual Removal of Forms from Database Thanks for everyone's comments and suggestions. I

Re: Manual Removal of Forms from Database

on the support site. There is also a script attached to the KB for Oracle. Regards Supreet --- Kendhammer, Mike [EMAIL PROTECTED] wrote: Hi, Without going into a long story here, I try to explain the aftermath... I have a number of Join forms that appear to have been

Setting up a Windows Environment

Trying to do some research for my manager... :-) We are a HP-UX/Oracle shop but are looking in possibly setting up ARS in another part of the business on a Windows environment. Can any of you running ARS 6.X or 7.X on a MS Windows server share your experiences with us? This would be a new

Manual Removal of Forms from Database

Hi, Without going into a long story here, I try to explain the aftermath... I have a number of Join forms that appear to have been corrupted. The view and corresponding record in the ARSCHEMA table exist, yet they do not appear in the Admin Tool. (Yes, I did check that the 'By Form'

Re: Additional information about DST event and how it affects AR System

I still have a few questions that I am unclear on regarding the technical bulletin... We are on 6.0.3 patch 20... - Do we still need to set the TZ setting on the Client (Windows XP OS) even though our server is HP-UX? - Do our client PCs need the MSVCRT.DLL hotfix or is that a Windows server