Re: Added Status Reason gives ARERR 1291220

2014-08-11 Thread Furtado, Lou
Sue, It should resolve the issue. You can actually flush the cache anytime but always a good idea to wait until the system is quieter - there is a performance hit in this activity. Lou From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Champagne

Re: Added Status Reason gives ARERR 1291220

2014-08-08 Thread Furtado, Lou
Since I just ran into this also here is what has to be done on the HPD:Help Desk form: Here are the high level steps that we went through to add the status reason items to the form definition: 1. Connect to server with Dev Studio 2. Open up 'Forms' 3. Open up HPD:Help Desk

SLM Operator Woes

2013-09-26 Thread Furtado, Lou
resources. Thanks for any help you can give - I know I have made a bone head mistake somewhere. I did read the manuals though. Lou ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have

Re: SLM Operator Woes

2013-09-26 Thread Furtado, Lou
Manager. I welcome advise and if there is a better way to do this by all means I would like to know. I have done this with other tools but this is my first time with Remedy. Lou From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent

Re: ITSM - Time Spent Mandatory

2013-03-26 Thread Lou
You could use sla's to do this for you that way it happens automatically behind the scenes with no need for assignee to do anything. You can trigger sla's on a lot of different fields. On Mar 26, 2013, at 1:06 PM, Brittain, Mark mbritt...@navisite.com wrote: ** Hi All, In 6.3 we had a

Re: Setting Up Alternate Approvers

2013-03-24 Thread Lou
Both good questions. 1. Both the approver and alternate can see the change on the approval console view. 2. In AP:Alternate form you can specify if you want the alternate to get notified. On Mar 24, 2013, at 11:52 AM, Hutcheson, Heather heather.hutche...@ga.com wrote: ** Good morning,

Re: OT: Mid Tier cache issue with in-line forms.

2013-01-29 Thread Lou
Did you clear your cache on your browser. On Jan 29, 2013, at 3:49 PM, Jason Miller jason.mil...@gmail.com wrote: ** This is nutty. I restarted ARS, Tomcat, killed the cache in ..\BMC Software\ARSystem\midtier\cache (assuming that is the correct location) on the tomcat server, cleared the

Re: Add status reason to In Progress status

2013-01-03 Thread Lou
I did this recently there is code that removes the status reason based on selections from. Take a look at filter HPD:INC:ClearStatusReason_210 and add 'status' !=In Progress On Jan 3, 2013, at 4:17 PM, Peters, Ron rpet...@columbia.com wrote: ** Yep, I don’t care about the flow bar. I had

Re: Add status reason to In Progress status

2013-01-03 Thread Lou
Of Lou Sent: Thursday, January 03, 2013 4:24 PM To: arslist@ARSLIST.ORG Subject: Re: Add status reason to In Progress status ** I did this recently there is code that removes the status reason based on selections from. Take a look at filter HPD:INC:ClearStatusReason_210 and add 'status

Re: Add status reason to In Progress status

2013-01-03 Thread Lou
The value of the menu in hpd helpdesl needs to match the status reason menu item. If it does not it does not return a value. On Jan 3, 2013, at 4:27 PM, Lou lrguar...@yahoo.com wrote: ___ UNSUBSCRIBE or access

Re: Add status reason to In Progress status

2013-01-03 Thread Lou
: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lou Sent: Thursday, January 03, 2013 4:24 PM To: arslist@ARSLIST.ORG Subject: Re: Add status reason to In Progress status ** I did this recently there is code that removes the status reason based

MVP

2012-10-27 Thread Lou
I also say yes to the MVP vote.Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: SQL or Oracle

2012-10-04 Thread Lou
You have to rebuild your ootb indexes to inlude case insensitive otherwise the bmc indexes will not be used. On Oct 4, 2012, at 8:38 AM, Hullule, Kiran kiran_hull...@bmc.com wrote: Case insensitive searches can perform very slows and can cause performance bottleneck at the remedy

Re: Status Reason Selection Code

2012-10-02 Thread Lou
That status reason is shared with other status selections. So when you change the status the status reason gets cleared out on some status changea. For example In Progress has no status reason. If there was a status reason there selected previously it will get cleared. Also be carefull because

Re: Does ARS Require JDK

2012-09-14 Thread Lou
You only need the jdk on the midtier not the app server. P On Sep 12, 2012, at 5:44 PM, Ortega, Jesus A jesus.ort...@lyondellbasell.com wrote: ** I don’t know if 7.6.04 SP3 and SP4 does, but my last installation of SP2 made me install Java 32 bit to run Email Engine. I am using MAPI, for

Re: New Install of 7.6.03

2012-09-05 Thread Lou
If you tried doing the install previously there is am xml file that holds the hostname info which you need to delete but it should have shown the value of the hostname being used. A screen shot of the previous screen would be helpful. P On Sep 4, 2012, at 6:38 PM, Michael Latham

Re: New Install of 7.6.03

2012-09-04 Thread Lou
So you are saying you haven't entered the host name? P On Sep 3, 2012, at 1:40 AM, Robert Gajic robert.ga...@lmal.com.au wrote: ** Hi everyone! I am building a brand new instance of Remedy 7.6.03 (as this is our current production version) and I am getting an error very early on when

Re: catch the email before it is deleted

2012-07-12 Thread Lou
You can change the option to delete outgoing notification messages as well. P On Jul 12, 2012, at 4:20 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, Do you mean deleted from the mail server? You should have a copy in AR System Email Messages, right? When a record has been created in AR

Re: (prod issue) rpc socket delete from ar.conf

2012-07-09 Thread Lou
I have seen things in ar.cfg change on their own the latest one is surpress domain name from url i have it checked and somehow it keeps getting unchecked. On Jul 9, 2012, at 1:17 PM, Ddussie ddus...@aim.com wrote: Hi list, While on vacation, remedy hung. Of the sequence of events

Re: Server group alias in notification web URL

2012-07-06 Thread Lou
Is your url not working because the domain is showing up? I had this issue and i went to the server information form and clicked surpress domain name but there are notifications that still embed the domain. Other option is to add the correct url with the variable for the ticket to the

Re: Mid-Tier error ARERR [9350] Network protocol/data error when performing data operation. Please contact administrator

2012-07-03 Thread Lou
Bmc gave me a javascript file that I could throw on midtier and it will pop the error with some more debug information. This error is be very generic. We had the same issue and it turned out to be our load balancer that was causing the issue. On Jul 3, 2012, at 4:52 PM, Jiri Pospisil

Re: Data Import

2012-06-21 Thread Lou
I have used the data load tool and it works well. The nice think is if you are creating thousand of records it will validate the data if there are errors and you can fix easily within the tool. P On Jun 21, 2012, at 9:57 AM, Bob Lind lindinmos...@gmail.com wrote: If you were going to import

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2012-06-19 Thread Lou Guardia
http://www.ozkalavize.com/wp-content/themes/Amphionlite/olfdvd.html?zaz=zahy.mdjgpzofa=fe.hzaanza=tdpj ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the

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2012-06-18 Thread Lou Guardia
http://www.tengan.net/wp-content/themes/pool/rockfpl.html?dhza=dhk.dhmdhrdhy=zmv.dhdhe=sopy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Mid Tier Start / Stop Services

2012-05-23 Thread Lou
You stop the Apache Tomcat Service. P On May 23, 2012, at 10:29 AM, Koyb P. Liabt tekkyto...@aol.com wrote: ** Hi, It has been a long time, and I forgot how to start/stop the Mid Tier services. Do I start / stop the services in the configuration tool ? or by selecting the Apache

Re: Apache Tomcat not starting from services

2012-05-22 Thread Lou
Did you modify the Server.xml file at all? I made some config changes and this happened to me as well. I would also recommend installing tomcat 7 it works very well and you can install it and keep tomcat 6 you just have to disable it. P On May 22, 2012, at 12:48 PM, Batwe, Saurabh [ITSUS

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2012-05-22 Thread Lou
Quick question. Why is it when I reply to a question I never see the email? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: ITSM 7.6.04 Consoles slow to open with IE 6 SP2

2012-05-10 Thread Lou
I upgraded the midtier to 7.6.04 sp3 and the midtier is much faster. Also thick client is almost not functional in this version so asking about the thick client is a mood point. P On May 10, 2012, at 12:00 PM, Suresh Loganathan ersures...@gmail.com wrote: ** Hi, Let me know which client

Re: SRM not generating INCIDENTS and WOs in Remedy 7.6.04

2012-04-02 Thread Lou
I have seen this when you are in a server group and your servers do not come up in the right order. Try stopping and starting your ar servers. Then go to your service request form and see if the status changes from submitted to planning. P P On Apr 2, 2012, at 10:37 AM, Tauf Chowdhury