archgid utility doesn't reflect new ids in workflow

Hello Team, Greetings! Hope you guys are doing great! I was just changing few custom field ids to bmc recommended ids using utility/command "archgid" and found below issues: 1. AR Server become very slow to respond though i was changing id for single field. 2. New field is wasn't reflected

How to Use EXTERNAL Keyword in Workflow for Table & Set Field

Hello Team, Hope you guys are rocking! Now a days I am working on one of development requirement where i need to use EXTERNAL Keyword. I tried using it but not its not giving me expected output. May be i am not using EXTERNAL keyword correctly. I have requirement where i need to check if query

Actions in SRD did not work/trigger properly

Hello Team, Greetings! I am facing intermittent issue while submitting SR. Some of the actions configured under 'Action' tab of question answer mapping of SRD are not executing properly. The action defined are not in sequential manner. Other SRs also have action and those are executing

Latency Observed while selecting Prod Categorization Tier 1 in INC form

Hello Team, Greetings! I am working on Multi-tenant environment with version 8.1.SP02 I am experiencing delay in populating the menu Prodcat Tier1 in Incident under Categorization tab. I checked with Admin and non Admin users and I found issue with only one Company. All users from that

Not able to reopen Service request with Read License from Request Entry

Hello team, Greetings for the day! I am wondering why I am not able to reopen the Service Request which is in "Completed" status. It throws error "You do not have permission to move to the status of "In Progress".Enter a valid Status in the Status field. (ARERR 1291115)" I have 'Read'

Branding of Smart IT and MyIT for mobile applications

Hello Team, Greetings!! I have query that, can we do branding for mobile application for MY IT and SMART IT. I have little bit information about backend forms for doing branding in SMRAT IT and MY IT but in Web based application. It would be great if you can make me understand about

Re: EXTERNAL: Request ID

Hi Atul, I would suggest you to use LDAP Function. Function: LPAD For single-byte languages. Returns the value that results from padding the first parameter (char) to the left with the value of the third parameter (char) so that the resulting value is the length (in bytes) of the second

Re: SRDs to map to printers

Hi Marcelo, I am bit confused about your requirement. I am not sure what exactly you want . Let me know whether you want something like below: You want to give list of printers to new employees when he will try to create request using SRD, where he can see list of printers in selection list/

Re: Unable to setup data connection, which is preventing the application from working correctly. HTTP Communication Error : 403 (ARERR 9351)

Hi Chike, It's seems network issue. Could you please check with network team and get it resolved. Orelse Could you provide me the details of environment like: 1.which version of mid-tier 2.ARS 3. Is this server group environment ? Regards, T.E.A.M. = Together Everyone Achieves More!

Re: New Record in SYS:Notification Messages

Hi James, I have gone through the all OOTB events in SYS:Notification Messages , However I failed to find OOTB functionality to achieve the same. Due to this we need to do customization. I have further checked the ways to send notification to user when a work log entry is made. I found there

Re: Delete Surveys

1) As per the user requirement we can delete the survey which is configured from the following forms but we should be carefull while deleting the contant it will not effect any anonther surey configured. SRM:ConfigSurveyQuestions 2) SRM:ConfigSurveyQuestions_DisplayProp From here you can

Re: SRM Self Service - Password Reset

Hi Brad, To achieve this functionality we need to follow below steps: 1. We can achieve this using AIF forms in SRM , which contains design of Login form as you required. 2. We need to create manual workflows for this. 3. On AIF form we need to take all these login form fields , and one 'forget

Re: 7.6.04 Install question...

Hi Richard, Looking towards issue description and screenshot given by user, I have faced this issue before, It seems there is no error in installation. But the installation is not progressing. This issue occures due to issue in uninstallation. User need to delete all registry entries and

Re: Problems with Mid_Tier config tool

Hi, Below are possible solutions: - Try to restart tomcat and once clear browser cache.If it not works then,Try after reinstalling Tomcat. -Following link are useful for the issue,as defect can't be reproduced 1https://communities.bmc.com/message/317070#317070