AM, Opela, Gary L CTR USAF ABW 72 ABW/SCOOA
wrote:
**
I have 7.1 user and admin trying to install on windows7. I used to could
set compatibility mode on the install file to run as vista sp2, but this
stopped working. Any other ideas of what I can try?
Thanks,
Gary Opela, Jr.
I have 7.1 user and admin trying to install on windows7. I used to could
set compatibility mode on the install file to run as vista sp2, but this
stopped working. Any other ideas of what I can try?
Thanks,
Gary Opela, Jr.
Remedy Engineer
ITIL V3 Foundations Certified
Avaya Phone Su
on list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Opela, Gary L CTR USAF ABW 72
ABW/SCOOA
Sent: Thursday, August 04, 2011 1:45 PM
To: arslist@ARSLIST.ORG
Subject: Error using Remedy 7.1 APIs in VB.Net
**
Hello all, I was just wondering if anyone had had the following error
before, and if so, th
Hello all, I was just wondering if anyone had had the following error
before, and if so, then what did you do to resolve it?
System.AccessViolationException: Attempted to read or write protected
memory. This is often an indication that other
Drew, check to see if they are using the Init form. This works for WUT
but not for the web based tool.
I use the init form here to allow me to force people to change their
passwords and it works nicely. I'm not sure how you would use it with
the web tool, as I don't think there is a way to use the
Chris good question.
I had always assumed that the ARSystem just took the query, then
formatted it in TSQL and sent it off to the database engine. If this is
the case, then the database engine will follow the query optimizer
settings to follow the index trail.
If, however, the ARSystem actually d
Also turn on workflow logging before hitting search to see if there are
any active links that are altering the search whenever you hit search.
Occasionally I've seen where someone has set it up this way to restrict
even admins from viewing certain tickets. If you have an active link
running on 'Sea
I have random hangs as well. I've learned to accept it. However, what
I've done is write a vb.net program that queries the AR System Email
Messages form for Send Message = 'Yes' and gets a count of those. If the
count surpasses a certain threshold, I then send myself an email. I need
to tweak it to
I agree with Dwayne. I don't know if it has something to do with how
Remedy parses out the variable or not, but I've found that sometimes I
have to use LIKE ($Company$ + "%") in cases where I'm using a variable
within a filter.
Thanks,
Gary Opela, Jr.
Remedy Engineer
Avaya Phone Support
CNI/IT
The DoD uses remedy, so all jobs they have should be posted here. We
have an aircraft mechanic position open. Anyone know any aircraft
mechanics?
Thanks,
Gary Opela, Jr.
Remedy Engineer
Avaya Phone Support
CNI/IT Tinker 72 SC
(405) 582-4272
-Original Message-
From: Action Request Syst
I'm in for $20.00. Hrmm, market cap of $7.6 bill. 4,000 ppl on ARlist,
if it sells for $8bill, then that's $2,000,000 per person? Let's start
saving!
Thanks,
Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
COMM: 405 582 4272
-Original Message-
From: Action Request
:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF ABW 72
ABW/SCOOA
Sent: Thursday, September 30, 2010 7:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey
Yeah... I was hoping no one would catch that :)
But hey, Kinetic and Buoyant are business parters, and unless I'm losing it,
Gidd is B
oduct and the support staff that I've worked with
there.
Been very helpful, no run-around, no nonsense etc.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF ABW 72
ABW/SCOOA
Sent: Wednesday, Se
Did Gidd pay you to say this??? :)
Thanks,
Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
COMM: 405 582 4272
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault
Sent: Wednesday, Septe
Roy, if you have more information on this, you can look up 'SQL
Injection'.
Thanks,
Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
COMM: 405 582 4272
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
Oh, come on Misi, let's not make this too easy now! We want to keep the pool of
developers small :)
Thanks,
Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
COMM: 405 582 4272
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...
I don't know if you can do it or not with developer studio, but it would
be very nice if we could create our own functions and then remedy would
add it to the function set within the system.
This would allow for us to create things like ISNUMBER and such.
Basically we could reuse some embedded cod
The hard way: (This might be a solution if you have non-English
characters in there)
Filter 0:
Run-if: 'SerialNumber' != $NULL$
If-Action: Set fields: tmpInt = 0, tmpIsInt = 0, and tmpChar = $NULL$
If-Action: Call filter guide
Set a guide label named 'Start' at the beginning of the guide
Okay, I've done this before, however I've reimaged my computer. I've
tried to set everything up, but I'm still getting an error.
Here are the steps which I've taken to set up my new environment:
--
1
You could have the user try Ctrl-y after entering the data. That performs a
Save action, and then automatically drops down to the next record in the list,
setting focus to the same field which had the focus on the previous ticket.
This is great if you are having to manually modify the same field
Self join:
TableA
___
FieldA
FieldB
FieldC
Assuming Field A is the unique identifier
Assuming Field B is the field that is being duplicated, such as email
address
SELECT a.FieldA, b.FieldA, a.FieldB from TableA a, TableA b
WHERE a.FieldB = b.FieldB
AND a.FieldA != b.FieldA
This will
I agree with everyone else, mainly because of threading issues. But I guess
with 7 you can increase the number of escalation threads. Still, if you have a
lot of other escalations, then you could potentially tie up your threads. I run
2 threads just in case something does happen to tie up 1. I d
I sent this once, but I don't think it went through.
I have created a view field on my main form. Then I created a new form.
The new form has a character field on it.
On the main form, I placed an active link. The active link runs on 30
second intervals. It checks the new form to see if there is
I just put a View Filed on the main helpdesk form, then created a new
form. The new form contained a character field.
Now, on window open, fire off an active link that fires on 30 second
interval. The active link checks the new form created to see if ticket
number 1 has a message in the character
Ron, http://support.microsoft.com/kb/885654 has a great write-up on
this. The KB article mentions permissions issues on registry keys and
shows how to resolve them. I'm working it right now and I'll let you
know my result.
Thanks,
Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, S
I installed JDK 1.6 trying to fix my issue with JSP pages, after
re-installign the MT 6.3 P 21 that I'm also running, along with servlet
exec 5.0 in a VM instance. I have the identical environment to you.
After installing JDK 1.6 (6u20), I begin to get the Service Unavailable
error also. I suspect
oblems (I was
> on Linux
> as far as the Mid-tiers were concerned when I did that though).
>
> Joe
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org]on Behalf Of Opela, Gary L CTR USAF ABW 72
> ABW/SCO
times doesn't
work at all...
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Opela, Gary L CTR USAF ABW 72
ABW/SCOOA
Sent: Tuesday, June 01, 2010 10:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier 6.3 p21 not se
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Opela, Gary L CTR USAF ABW 72 ABW/SCOOA
Sent: Thursday, May 27, 2010 10:20 AM
To: arslist@ARSLIST.ORG
Subject: Mid-Tier 6.3 p21 n
Mid-Tier 6.3 P 021
AR Server 7.1
Windows 2k3
I have tested out NewAtlanta servlet exec to make sure it is working. They
suggest going to the test page that displays the current time
(https://localhost/servlet/DateServlet, that all works.
Login.jsp works. Config.jsp works. From the Conf
xtract minor version from Java VM version string: 16.0-b13" and that is
what is causing DSO not to run. What version of Java are you running?
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF ABW 72
ABW/SCOOA
Sent: S
I upgraded from AR System version 6.3 to version 7.1 (Version 7.1.00
Build 200708221849).
I upgraded the system, all went well. I then created the licenses in the
license form, including the DSO license. However, whenever I try to DSO
a ticket from my server to another server, below are the lin
ql server
**
WellGary, as I'm sure you are aware that's not a supported
configuration...I don't have any experience with it kuz I try to stay
within supported configurationsbut BMC I'm sure wouldn't recommend
it J
From: Action Request System discussion list(ARSList)
[m
erience with it kuz I try to stay
within supported configurationsbut BMC I'm sure wouldn't recommend
it J
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF ABW 72
ABW/SCOOA
Sent: Wednesday, May 19, 2010 2:42 PM
To:
supported
configuration...I don't have any experience with it kuz I try to stay
within supported configurationsbut BMC I'm sure wouldn't recommend
it J
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF ABW 72
ABW/SCOO
Has anyone experienced any issues using SQL Server 2k8 standard edition
instead of enterprise edition?
This is with 7.1 version of AR System.
Thanks,
Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
COMM: 405 582 4272
_
Rabi, just put a read only radio button on the form and have the macro set that
button on window open. Then, have your workflow that you want to fire when the
macro runs to run only if that radio button is set.
Thanks,
Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
COMM:
Okay, so I solved this problem before sending the email. Please see
solution at the bottom after reading the problem.
Problem*
ARS 6.3 on Windows with SQ Server.
So, I have a table field with 384 records. The table has Table Drill
Down enabled, Auto Fit Columns enabled, Refr
I've done this. On the form that has the counter, put a display only
radio button. Whenever a ticket is submitted in form two, push a value
to the radio button. Next, put a filter on the form with the counter
that runs when the radio button != $NULL$. The If actions is Integer =
Integer + 1.
This
nd it works pretty good..
Joe
From: "Opela, Gary L CTR USAF ABW 72 ABW/SCOOA"
To: arslist@ARSLIST.ORG
Sent: Wed, March 31, 2010 4:54:22 PM
Subject: Re: sql server 2k8 and ar system 6.3
Interesting, thanks LJ. I was also concerned that 2k5 was not suppo
2K8 serverand being that's the most recent version that 6.3
supports (if I remember correctly)then I would say you could run it
like that.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR
I'm wondering if anyone has tried AR System 6.3 on windows server 2k3
and SQL Server 2k8? I checked the compatibility matrix for 6.3 and it
doesn't show 2k8, probably because 2k8 came out so recently.
Primarily I'm concerned about the SQL Server 2k8, as I've had it running
on windows server 2k3 fo
Resolved. There was a DC down, it came back up and email flowed through
like a charm.
Thanks,
Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
COMM: 405 582 4272
-Original Message-
From: Opela, Gary L CTR USAF ABW 72 ABW/SCOOA
Sent: Wednesday, March 10, 2010 10:49
My email engine is hung and whenever I stop/restart it, I see the
subject line in the event log viewer as an error message for the email
engine.
I'm running windows server 2k3, ars 6.3. Nothing changed on my server,
but all of the sudden my email engine hung. It is not unusual for it to
hang (u
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