intermittent db timeout errors occurring

Hi all, We are a custom shop running on AR Server 7.6.04 SP3, Mid-Tier Version 7.6.04 SP3 201209071045 Hotfix, Oracle 11g We are starting to receive intermittent DB timeout errors, usually the lock is occurring on a synonym calling a java class object, which leads me to believe its related to

Re: Job Opening: Remedy Developer Position Opening Up Soon

http://rrr.se > >> Amanda, >> It might help people potentially interested in knowing where in the >> country the job is located, of if it's remote possible. >> >> >> On Thu, Dec 5, 2013 at 2:19 PM, Pierce, Amanda (TBS) < >> amanda.pie...@tu

Job Opening: Remedy Developer Position Opening Up Soon

I will have a Remedy Developer position opening up soon. Custom Development experience is necessary, ITSM knowledge is a plus. Please send me an email with your resume if you are interested or if you know anyone looking. Thank you, Amanda Pierce Turner Broadcasting System, Inc. amanda.pie...@turn

JOB: Remedy Developer Needed

Looking for a seasoned Remedy Developer with experience in customization, Version 7.5 on Oracle 10gR2. Advanced PL/SQL and Business Objects knowledge a plus! Location - Atlanta, GA Position Type - Full Time/Permanent Employee To see a detailed job description and to apply please visit http://www

Notify Action Missing Field Values in Subject

Hello All, We are upgrading to the 7.5 patch 006 BMC AR System Server Platform, in my testing I have noticed something strange with Notify Action Subject lines missing field values. Has anyone seen this happen before? Is this a bug with 7.5? i.e Filter w/ Notify Action Subject: Assigned $Priori

RESOLVED: Last Modified By Question

st System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierce, Amanda (TBS) Sent: Thursday, May 27, 2010 8:55 AM To: arslist@ARSLIST.ORG Subject: Re: Last Modified By Question Chuck, I have a scenario where I need to send a notification when an external system modifies a

Re: Last Modified By Question

Modified Dates differ greater than 1 Day. Execute On: Modify or Get Entry or Service or Delete Run-If: 'TR.Modified Date' > ('DB.Modified Date' + (3600 *24)) Since Modified Date always changes on successfull update, the TR value is never null. On May 27, 7:03 am, "

Last Modified By Question

Hello All, Has anyone ever fired a filter off of the Last Modified By field changing? I have set up a filter to do this, but its not firing...seems like a filter will not fire off of this modification. I couldn't find anything in the documentation that would say if it was possible or not... Thank

7.5 Mid Tier Object List Question

I have imported the Mid Tier Object List form/workflow, when I log in as a regular user with restricted permissions I can see ALL forms even if I don't have permission to view them i.e AR System forms. Is there any way to restrict the visibility of these forms the same way the client does based on

Disable Mid-Tier Set Refresh Interval on tables

Has anyone found a way to disable the Set Refresh Interval on tables WITHOUT removing the entire option for preferences? Also, as a plus, I would like to do this globally and not on each individual table if there is a way. Amanda Pierce ___

Email Error Log Question...

All, I have a process in place to where certain emails are forwarded to our server email from another account. Based on the TO information, I have a filter that picks up this email and creates an Incident. I am currently setting the Body of the email into a description field that is 5000 character

Re: Multiple Instance Install Server License Issue

_ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierce, Amanda (TBS) Sent: Thursday, January 24, 2008 8:55 AM To: arslist@ARSLIST.ORG Subject: Re: Multiple Instance Install Server License Issue ** I'll respond to both in one email: Yes, we

Re: Multiple Instance Install Server License Issue

PROTECTED] On Behalf Of Pierce, Amanda (TBS) Sent: Thursday, January 24, 2008 9:55 AM To: arslist@ARSLIST.ORG Subject: Re: Multiple Instance Install Server License Issue ** I'll respond to both in one email: Yes, we gave it a different server name and there are 2 services listed on that one box

Re: Multiple Instance Install Server License Issue

RSLIST.ORG Subject: Re: Multiple Instance Install Server License Issue ** Hi. Have you read the Configuration Manual? On Page 179: Important: Server group functionality is not supported for multiple servers on one machine. /Rune Sorlid 2008/1/24, Pierce, Amanda (TB

Re: Multiple Instance Install Server License Issue

tiple Instance Install Server License Issue ** Hi. Have you read the Configuration Manual? On Page 179: Important: Server group functionality is not supported for multiple servers on one machine. /Rune Sorlid 2008/1/24, Pierce, Amanda (TBS) <[EMAIL PROTECTED]>:

Multiple Instance Install Server License Issue

All, I am trying to setup a dev application server to run multiple instances of AR System Server to test upgrades/patches and am having an issue with a real license being shared with the second instance which is causing them both to not recognize a license and act as a demo license. Here is m

Email Attachment into a ticket attachment pool

All, I have seen similar threads, but I haven't found an answer yet. I have some emails that are forwarded to our system where based on the subject line a ticket is created. If an attachment is included I would like to have this attachment added to the Ticket's attachment pool. Any ideas? The

Email Security Key Issue

All, We are in the process of upgrading from Remedy 6.0.1 to Remedy 7.0.1 patch 001, we have a couple of customers who submit tickets via the Email Template method. This works fine in v6, however in v7 we get this error when using the Security Key assigned to this user: Missing AR System User Inf

Remedy 7.0.1 patch 001 Upgrade Problem

All, We are upgrading from Remedy 6.0.1 to Remedy 7.0.1 patch 001. We are on an Oracle 10.2.3 database. When we go to install Remedy 7.0.1 patch 001 we see the following error in our sql log: /* Tue Mar 13 16:32:26 2007 */ SQL Trace Log -- ON /* Tue Mar 13 16:32:26 2007 */ CONNECT AR

Re: email template and carriage returns

Steve, We do the same thing and we experienced the same issue. I got around it by inserting "||" instead of a carriage return in the template. Then I have a filter on submit of the record to the ticket that replaces the "||" with an actual carriage return. Amanda Pierce PDS Client Systems Dev

Remedy 7.0.1 patch 001 Core Field Data Lengths

All, We have home grown Remedy applications. I noticed with the new version 7 that the Submitter/Modified By/Assigned To fields now have a default db length value of 70, which puts the expand box on. Anyone have a nice quick way of changing all of these fields to have the expand box property se

Help! Email Notifications not going out

All, We are upgrading to 7.0.1 patch 001 and we are having issues with Email Notifications. Regular Outgoing emails are running fine, going through an smtp gateway. The filter notifications are not going out??? Is there anything we can check? Anyone hear of this yet? Amanda Pierce PDS C

Notify Action on a Filter

All, I am experiencing a weird issue in my test environment. I have an Outgoing mailbox set up and it is set to the default. If I have workflow that does a Push Fields to the ARSystem Email Message form the emails go out fine. If I do a Filter Notify action, the emails are not sending out. Anyone

Re: ARS 7.0.01 Group form problem

ch is safe; I would opt for the latter, because who wants pointless fields hanging around on their forms. Axton Grams On 2/27/07, Pierce, Amanda (TBS) <[EMAIL PROTECTED]> wrote: > I am having this same issue, so any answers you receive I would really > appreciate knowing them a

Re: ARS 7.0.01 Group form problem

. Either approach is safe; I would opt for the latter, because who wants pointless fields hanging around on their forms. Axton Grams On 2/27/07, Pierce, Amanda (TBS) <[EMAIL PROTECTED]> wrote: > I am having this same issue, so any answers you receive I would really > appreciate knowing

Re: ARS 7.0.01 Group form problem

I am having this same issue, so any answers you receive I would really appreciate knowing them as well. Thanks! Amanda Pierce PDS Client Systems Development Technology Services Turner Broadcasting System, Inc 404-827-2959 Please use http://sos to submit a technology request. -Original Mes

Re: ARS Email Engine 7.0.1 patch 001 Memory Errors

d=true Set this in EmailDaemon.properties and restart the email engine. I think you will see this addresses your issue. Axton Grams On 2/16/07, Pierce, Amanda (TBS) <[EMAIL PROTECTED]> wrote: ** All, We have installed the email engine 7.0.1 patch 001 and are getting Memory Error

ARS Email Engine 7.0.1 patch 001 Memory Errors

All, We have installed the email engine 7.0.1 patch 001 and are getting Memory Errors in our log files. The email engine is currently taking up an entire CPU to run. This doesn't sound normal. Anyone else having this issue? We put in a support ticket and they are looking into it, but was hoping s

Re: Mid Tier 7.0.1 patch 001

We are using the exact syntax below, we have tried both the ViewFormServlet and the LoginServlet to no avail. Does anyone have the midtier pages working under IIS with TomCat on 7.0.1 patch 001? Did you upgrade it from 7.0.1? Amanda Pierce PDS Client Systems Development Technology Services Tur

Remedy 7.0.1 patch 001 under a Load Balancer

All, We are setting up a new infrastructure for our Remedy environment. We are going to be using a Load Balancer on top of 2 ARS Servers (Windows 2003). I was hoping to chat with someone else who may have an environment similar to this about some questions I have concerning the configuration of th

Problems with Mid-Tier 7.0.1

We have this installed and we are having problems getting the jsp pages to work under IIS. We have created the virtual directory under IIS and configured the isapi filter under iis. Any ideas Amanda Pierce PDS Client Systems Development Technology Services Turner Broadcasting System, Inc