Re: Cisco Loadbalancing Keepalive Scripts

We had the same thing Joe. Telnet keeps the connection open for some reason even when the AR Server is not up. I believe we also have a cron script to monitor for the processes and if one of them is not running then it creates a file. The load balancer checks for the files existence and acts upon i

Re: Can't submit issue through BMC's web site?

lol -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: 23 January 2009 16:47 To: arslist@ARSLIST.ORG Subject: Re: Can't submit issue through BMC's web site? Wow, it must hang out w

Re: Issues::Remedy in Load balanced environment

Hi One thing to separate is the DR from the HA. 1. Will this architecture be feasible solution for failover and high availability? Let's look at the HA. You have a load balancer in front of the AR Servers in a server group. I have not seen a switch in front of 2 load balancers before but I

Re: ARS 7.1 Licenses and Database Log Shipping

There are other "hard coded" references to think about too. Such as the CAI registry form From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: 14 January 2009 21:58 To: arslist@ARSLIST.ORG Subject: Re: ARS 7.1 Licenses and Database

Re: General Question: Uses for the Global Fields in ARS

I have modified the modules within ITSM 7 to put the application and user preferences within global fields rather than get the values everytime you open an incident etc. This was impacting performance issues over a WAN. So now those values are gathered when opening the consoles and not everytime yo

Re: Single Sign-on...

David, What is the BMC Support standpoint if a customer uses the sample code from the support site and has issues with it? E.g. compiling, crashes the arplugin server etc? Thanks Danny From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter

Re: Turn off Approval Server

ction Request System discussion list(ARSList) on behalf of Danny Kellett Sent: Wed 1/14/2009 9:32 AM To: arslist@ARSLIST.ORG Subject: Re: Turn off Approval Server I think the approval server is a plugin with 7.1 thus look for the line Plugin: arappro

Re: Turn off Approval Server

discussion list(ARSList) on behalf of Danny Kellett Sent: Wed 1/14/2009 9:32 AM To: arslist@ARSLIST.ORG Subject: Re: Turn off Approval Server I think the approval server is a plugin with 7.1 thus look for the line Plugin: arapprov.dll (or something like that) in the ar.conf file and remove it and restart

Re: Turn off Approval Server

I think the approval server is a plugin with 7.1 thus look for the line Plugin: arapprov.dll (or something like that) in the ar.conf file and remove it and restart Kind regards Danny -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Be

Re: Location of log file...

%TEMP%cmdbext_install.log And there is a directory within %TEMP%\CMDBCMDBExtLoader with log files of the individual scripts Regards Danny From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: 12 January 2009 15:27 To: arslis

Re: Server Upgrade

Installers" this is the installation bundled with the latest patches etc. Kind regards Danny Kellett From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gary Roach Sent: 07 January 2009 12:50 To: arslist@ARSLIST.ORG Subject: Server Upgrade

Re: Oracle 10g vs. SQL 2005 for supporting ITSM 7.1

Just my 2 pence worth but also remember that most Oracle replication methods require the destination database to be in read only mode. Something the AR System can not run against. Kind regards Danny From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf

Re: archgid does not support 7.1.0 -- RESOLVED

Hi Fred, et al, Is there any chance someone can put the executable on a download site / wiki or something. I would really like a copy but dont want to find a Windows box to install it on? thanks guys Danny Grooms, Frederick W wrote: Got it, Thanks That was a pain though. I had to pull do

Re: It's official from the BMC UserWorld web site ... October 2009

The man has a point strauss wrote: ** How about if they take every bit of the $$$ they would have spent on UserWorld 2008 and hire top-notch quality assurance folks to test and clean up their ITSM and ARS code. I can think of several segments of it that have obviously missed out on any s

Re: Installing ARS 7.1 on Solaris VM

Solaris binaries are compiled in a completely different way. Google "little indian big indian". Eg. Binaries that are compiled on one can never run on another. regards > He's definitely right. Unfortunately, I've been told by Sun multiple > times that binaries/applications compiled for Solaris S

Re: ARSList Awards: Software Categories

Is it free? I think the latest version ran out after a while and didnt work until I paid for it. > Good Afternoon Daniel, > > I vote for Freeware ARUtilities as Best Third Party Utility. > > Audrey Franklin > New York University > [EMAIL PROTECTED] > > - Original Message - > From: Daniel B

Re: After server reboot the status of the Remedy service is started, but it has to be restarted in order to login to Remedy

Hi, You could try and put the start up loggin on and see whats happening? Read this on the BMC KB, how to turn it on etc KM-10033931 Regards Danny > Hello, > > > > After upgrading Remedy to 7.1, when I reboot the server it takes almost > half an hour for the server to come up and the status

Re: Redirecting URL for opening Mid tier default home page

I just have a simple index.html in the htdoc (apache root) to redirect Redirecting to ITSM... http://NewIP/arsys/home";> Redirecting to ITSM... Regards Danny Kellett Principle ITSM Consultant Strategic Workflow Solutions www.strategicworkflow.com > Sorry for typo error. >

Re: ARDBC Plug-In doesn't work on Linux

your ar.conf is looking for ardbccsv.so but you are compiling ardbctest.so ? Kind regards Danny Kellett Principal Consultant EMEA Professional Services Strategic Workflow Solutions Ltd Quoting Mark Milke <[EMAIL PROTECTED]>: > > [EMAIL PROTECTED] ~]$ users > > remedy &g

Re: ARDBC Plug-In doesn't work on Linux

Have you made sure this directory is in your $PATH and add it to the LD_LIBRARY_PATH. Also make sure the user you start ars with can read it. /appexec/ar/arsentw01_spk/plugins/ardbccsv/linux/linux/ Danny Kellett Principal Consultant EMEA Professional Services Strategic Workflow Solutions Ltd

Re: ARDBC Plug-In doesn't work on Linux

ibm.so.6 => /lib/tls/libm.so.6 (0xb7fa5000) libc.so.6 => /lib/tls/libc.so.6 (0xb7e7b000) /lib/ld-linux.so.2 (0x8000) Then make sure those directories are in your LD_LIBRARY_PATH and I try to make sure they are in your profile PATH too. Regards Danny Kellett Principa

Re: Ports and protocols required on firewall for AR

on >> connection ports and settings and put a TCP port in there. The AR server will need to be restarted. Tell the firewall/network people the new TCP port number, TCP 80 for midtier. Depending on the mail setup you have, and on what OS. But TCP 25 is the norm. Kind regards Danny Kellett Q

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