Flashboards Title Font

All: I have a console (thanks, Jason) with four flashboards displayed on it. I am trynig to standardize them but having some issues. When you use the speedometer flashboard (which is not really a flashboard but a flash app), it does not seem to let you change the font for the title (unless I

Trying not to Merge a whole dataset?

** All: I have two datasets (A and B). I want to merge all of dataset A to BMC.ASSET but only those in dataset B that are related to CIs in A. So after my ID job I ran a relationship job that created HOSTEDSYSTEMCOMPONENT entries and filled in the SystemName field on B. Can I use that field now

Merging CIs with Children

** Listers: Does this make sense? I am using CMDB 7.6 to try and do the following with two datasets. Dataset A has 100 CIsDataset B has 1000 CIs Some of the CIs in Dataset B are related to some of the CIs in Dataset A I want to merge all the CIs in A and the related CIs in B but not the

Asset Management Console Relationship Search?

** Listers: Asset Management 7.6 patch 007 does not seem to have some of the functionality of AM 7.00.03. When I go to the Administration Console on 7.00.3 I see a field for "Role" in the search criteria section. This field allows me to search by my relationship to a CI, like "Owned by,"

Long running ITSM 7.6 upgrade

** All: We are in the process of working out our upgrade path from ARS 7.1/ITSM 7.0.03 to ARS 7.6/ITSM 7.6. The upgrade of ARS is pretty straightforward and relatively quick. The ITSM pieces, on the other hand, take forever. The upgrade path looks like this: SRM 2.2 p4CMDB 7.5 p5SRM 7.6 p1CMDB

SSO and Tomcat/IIS

** Listers: I am having nothing but problems with SSO and Tomcat and IIS. Here is the environment. Windows Server 2003 ARS 7.5 p007 MidTier 7.5 p007 Apache 5.5.28 IIS 6 I followed the instructions included in the AREA_SSO_ALL_v206MT_v209AREA zip file. I put all the relevant files in the

AIE problem on new server

** Listers: I built a new 7.6 patch002 ARS server. Then I copied over a SQL DB from a previous 7.6 patch002 server. Everything works well except when I go to AIE. The server data in the Instances table still points to the old server. The T705 table (EIE:BackupLoadFlag) has all the data for the

Problems with BMC site today?

** All: Anyone else have an issue with the support site this morning? When I tried to look at an open ticket today, it forced me to re-add myself to my support contract before I could get into the site. Someone else in the office lost all her stored server profiles as well. Anyone else have

Problems with 7.5 User tool on 7.0.3 ITSM?

** Listers, Anyone else trying to upgrade your Remedy system in the following way? We have ARS 7.1 p007 and want to upgrade to 7.5 p007. We are also running ITSM 7.0.03 p009. When we upgraded only our DEV box to ARS 7.5 we noticed that pushing the "View" button under the "Tasks and Task

Can I use SSO with Tomcat 5.5.28

** Listers: We are trying to move from an ARS 7.1IIS/ServletExec environment to a ARS 7.5, Tomcat 5.5 midtier environment. We have SSO working on the old setup (using the files in AREA_SSO_ALL_v206MT_v209AREA.zip) but now we are not getting it to work on the new setup. Has anyone gotten this to

Upgrading ITSM 7.0.3 to 7.6 doesn't seem to work

** All: I have been trying an upgrade ITSM from 7.0.3 patch 009 to 7.6 patch 001 on an ARS 7.5 patch 007 server. The upgrade seems to run fine (no obvious errors) but when I go to open the lightly-customized Incident form, I see nothing on the Best Practices view (just a few hidden fields) and a

Upgrading ITSM 7.0.3 to 7.5 or 7.6 but leaving Incident out?

** Listers: Has anyone done an upgrade of ITSM 7.0.3 patch 009 to 7.5 or 7.6 (latest patch) but did NOT upgrade the Incident Management forms (leaving them at 7.0.3)? We would also be upgrading ARS to 7.5 patch 006 and CMDB to 7.6 patch 002. There are instructions in the knowledge base

Using the CC field on the Email Messages form

** All:I have a client that would like to add some email addresses to the outgoing email messages in certain situations. I looked at the Email Messages form and noticed that there is a CC field. I then thought I would set up a form with two fields that has the filtering information plus an entry

Wierd Plugin Server behavior

** Env: Windows 7 64-bit SQL Server 2008 SP2 (?) I recently installed arsystem 7.5 p4 along with all the latest cmdb (7.6) and itsm (7.6 p1)stuff . I wasn't able to add an asset through the Asset Mangement console because I was getting plugin server errors. Turns out JAVA_HOME was not set. I set