@ARSLIST.ORG
Subject: Re: 7.6.4 Upgrade
**
Rafael,
I saw a note just the other day about itunknown if it's officially been
reported to BMC though.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rodriguez, Rafael J x23718
Sent: Saturday, April 09
OK so here is the latest,
It appears that any notification filter/escalation action is causing the server
fast thread to die and restart itself causing timeouts.
Has anyone experienced this in 7.6.4?
Rafael
This message and any attachments are intended only for the use of the addressee
and
I believe I found the problem. I can duplicate this 100% of the time. If a
notification filter has any data in the following fields it times out:
1) From:
2) Reply To:
3) Cc:
4) Bcc:
NOTE: If Mailbox Name, Header Template, Content Template, or Footer Template
are used the system
Subject: Re: 7.6.4 Upgrade
**
I believe I found the problem. I can duplicate this 100% of the time. If a
notification filter has any data in the following fields it times out:
1) From:
2) Reply To:
3) Cc:
4) Bcc:
NOTE: If Mailbox Name, Header Template, Content Template, or Footer
I tried this as well and it did not come up for me.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Wednesday, April 06, 2011 5:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.4 Upgrade
**
I had to remove KB and only search
@ARSLIST.ORG
Subject: Re: 7.6.4 Upgrade
**
It just may be possible that when a notification is created, that process runs
a search over some form that is timed out?? I would take a workflow log and a
SQL log when reproducing the condition that leads to this time out which may
give you a clue
: Re: 7.6.4 Upgrade
If you want to upgrade from a non-UNICODE ARS database to a UNICODE
database, your DBA has got a few nails to bang before you can begin. You
need to do a table structure and data conversion to alter the database from
the current state to convert it to a UNICODE database
-
From: Daniel Condrea
Sent: Wednesday, April 06, 2011 7:02 AM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.4 Upgrade
Hi Joe,
Thank you for your answer.
There is no need to convert anything at the database level. Migration from
ARS 6.3 to 7.1 allows choosing
] On Behalf Of LJ LongWing
Sent: Tuesday, April 05, 2011 9:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.4 Upgrade
**
Rafael,
I recommend turning on API/Filter/SQL logging on the server and analyzing the
timings of each call with something like AR Workflow Analyzer...it'll tell you
what api/sql
Sent: Tuesday, April 05, 2011 3:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.4 Upgrade
** Make sure dev cache mode is turned off if this is your production
environment.
James
_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
This message and any attachments are intended only
: Wednesday, April 06, 2011 12:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.4 Upgrade
**
First and foremost check your log files to see what may be going on.. Having
said that here are a few tips to check certain things that could reduce your
performance to the level its at..
Check the size
Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *jham36
*Sent:* Tuesday, April 05, 2011 3:26 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: 7.6.4 Upgrade
** Make sure dev cache mode is turned off if this is your production
environment.
James
_attend
.
Rafael
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of jham36
Sent: Tuesday, April 05, 2011 3:26 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: 7.6.4 Upgrade
** Make sure dev cache mode is turned off
discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi
*Sent:* Wednesday, April 06, 2011 2:15 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: 7.6.4 Upgrade
** Check with BMC on KB20035088_Fix
I think this is your issue... as of 7.5.03 there are 4 possible filters
(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Wednesday, April 06, 2011 2:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.4 Upgrade
** Check with BMC on KB20035088_Fix
I think this is your issue... as of 7.5.03 there are 4 possible filters
that need to be modified.. They did
From: Rodriguez, Rafael J x23718
Sent: Wednesday, April 06, 2011 2:11 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.4 Upgrade
Thanks Joe, I have checked this already and we have enough space available.
In working with BMC it appears that the AR Server
Hello list,
I have recently upgraded to 7.6.4 from 7.5 Patch 7. Now when I try to submit I
get the following timeout message:
ARERR [92] Timeout during database update -- the operation has been accepted by
the server and will usually complete successfully
NOTE: The request does get created
:14 AM
To: arslist@ARSLIST.ORG
Subject: 7.6.4 Upgrade
**
Hello list,
I have recently upgraded to 7.6.4 from 7.5 Patch 7. Now when I try to submit
I get the following timeout message:
ARERR [92] Timeout during database update -- the operation has been accepted
by the server
Make sure dev cache mode is turned off if this is your production
environment.
James
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, April 05, 2011 7:14 AM
To: arslist@ARSLIST.ORG
Subject: 7.6.4 Upgrade
**
Hello list,
I have recently upgraded to 7.6.4 from 7.5 Patch 7. Now when I try to submit I
get the following timeout message:
ARERR [92] Timeout during database update -- the operation has been accepted
Hello All,
We use ARS in custom mode and, so far, there is no need for UNICODE.
The migration from 6.3 to 7.1 let us upgrade ARS server on UNICODE Oracle 10g.
Consequently we have a ARS server that is nonUNICODE an Oracle that is UNICODE.
Now we have to migrate ARS server from version 7.1 to
this, it would be safe to have a backup of your database
in its current state, so you have a recovery point..
Joe
-Original Message-
From: Daniel Condrea
Sent: Wednesday, April 06, 2011 1:01 AM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: 7.6.4 Upgrade
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