7.6.4 Upgrade

2011-04-05 Thread Rodriguez, Rafael J x23718
Hello list, I have recently upgraded to 7.6.4 from 7.5 Patch 7. Now when I try to submit I get the following timeout message: ARERR [92] Timeout during database update -- the operation has been accepted by the server and will usually complete successfully NOTE: The request does get created but

7.6.4 Upgrade

2011-04-05 Thread Daniel Condrea
Hello All, We use ARS in custom mode and, so far, there is no need for UNICODE. The migration from 6.3 to 7.1 let us upgrade ARS server on UNICODE Oracle 10g. Consequently we have a ARS server that is nonUNICODE an Oracle that is UNICODE. Now we have to migrate ARS server from version 7.1 to 7

Re: 7.6.4 Upgrade

2011-04-05 Thread LJ LongWing
ay, April 05, 2011 7:14 AM To: arslist@ARSLIST.ORG Subject: 7.6.4 Upgrade ** Hello list, I have recently upgraded to 7.6.4 from 7.5 Patch 7. Now when I try to submit I get the following timeout message: ARERR [92] Timeout during database update -- the operation has been accepted by

Re: 7.6.4 Upgrade

2011-04-05 Thread jham36
Make sure dev cache mode is turned off if this is your production environment. James ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"

Re: 7.6.4 Upgrade

2011-04-05 Thread Joe Martin D'Souza
, April 05, 2011 7:14 AM To: arslist@ARSLIST.ORG Subject: 7.6.4 Upgrade ** Hello list, I have recently upgraded to 7.6.4 from 7.5 Patch 7. Now when I try to submit I get the following timeout message: ARERR [92] Timeout during database update -- the operation has been accepted by the

Re: 7.6.4 Upgrade

2011-04-05 Thread Joe Martin D'Souza
this, it would be safe to have a backup of your database in its current state, so you have a recovery point.. Joe -Original Message- From: Daniel Condrea Sent: Wednesday, April 06, 2011 1:01 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: 7.6.4 Upgrade

Re: 7.6.4 Upgrade

2011-04-06 Thread Daniel Condrea
bject: Re: 7.6.4 Upgrade If you want to upgrade from a non-UNICODE ARS database to a UNICODE database, your DBA has got a few nails to bang before you can begin. You need to do a table structure and data conversion to alter the database from the current state to convert it to a UNICODE dat

Re: 7.6.4 Upgrade

2011-04-06 Thread Joe Martin D'Souza
- From: Daniel Condrea Sent: Wednesday, April 06, 2011 7:02 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: 7.6.4 Upgrade Hi Joe, Thank you for your answer. There is no need to convert anything at the database level. Migration from ARS 6.3 to 7.1 allows choosing

Re: 7.6.4 Upgrade

2011-04-06 Thread Rodriguez, Rafael J x23718
] On Behalf Of LJ LongWing Sent: Tuesday, April 05, 2011 9:56 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.4 Upgrade ** Rafael, I recommend turning on API/Filter/SQL logging on the server and analyzing the timings of each call with something like AR Workflow Analyzer...it'll tell you what ap

Re: 7.6.4 Upgrade

2011-04-06 Thread Rodriguez, Rafael J x23718
Sent: Tuesday, April 05, 2011 3:26 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.4 Upgrade ** Make sure dev cache mode is turned off if this is your production environment. James _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ This message and any attachments are intended on

Re: 7.6.4 Upgrade

2011-04-06 Thread Rodriguez, Rafael J x23718
Sent: Wednesday, April 06, 2011 12:44 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.4 Upgrade ** First and foremost check your log files to see what may be going on.. Having said that here are a few tips to check certain things that could reduce your performance to the level its at.. Check the size o

Re: 7.6.4 Upgrade

2011-04-06 Thread patrick zandi
es > when trying to send out notification. > > > > Rafael > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *jham36 > *Sent:* Tuesday, April 05, 2011 3:26 PM > *To:* arslist@ARSLIST.ORG

Re: 7.6.4 Upgrade

2011-04-06 Thread Rodriguez, Rafael J x23718
Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of jham36 Sent: Tuesday, April 05, 2011 3:26 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: 7.6.4 Upgrade ** Make sure dev cache mode is turned o

Re: 7.6.4 Upgrade

2011-04-06 Thread patrick zandi
Rafael > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi > *Sent:* Wednesday, April 06, 2011 2:15 PM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: 7.6.4 Upgrade > > > > ** Check with BMC on

Re: 7.6.4 Upgrade

2011-04-06 Thread Jason Miller
t; From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of patrick zandi > Sent: Wednesday, April 06, 2011 2:15 PM > To: arslist@ARSLIST.ORG > Subject: Re: 7.6.4 Upgrade > > ** Check with BMC on KB20035088_Fix > I think this is your issue..

Re: 7.6.4 Upgrade

2011-04-06 Thread Joe Martin D'Souza
From: Rodriguez, Rafael J x23718 Sent: Wednesday, April 06, 2011 2:11 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: 7.6.4 Upgrade Thanks Joe, I have checked this already and we have enough space available. In working with BMC it appears that the AR Server

Re: 7.6.4 Upgrade

2011-04-07 Thread Rodriguez, Rafael J x23718
I tried this as well and it did not come up for me. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, April 06, 2011 5:20 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.4 Upgrade ** I had to remove "KB" and only

Re: 7.6.4 Upgrade

2011-04-07 Thread Rodriguez, Rafael J x23718
slist@ARSLIST.ORG Subject: Re: 7.6.4 Upgrade ** It just may be possible that when a notification is created, that process runs a search over some form that is timed out?? I would take a workflow log and a SQL log when reproducing the condition that leads to this time out which may give you a cl

Re: 7.6.4 Upgrade

2011-04-09 Thread Rodriguez, Rafael J x23718
OK so here is the latest, It appears that any notification filter/escalation action is causing the server fast thread to die and restart itself causing timeouts. Has anyone experienced this in 7.6.4? Rafael This message and any attachments are intended only for the use of the addressee and

Re: 7.6.4 Upgrade

2011-04-09 Thread Rodriguez, Rafael J x23718
I believe I found the problem. I can duplicate this 100% of the time. If a notification filter has any data in the following fields it times out: 1) From: 2) Reply To: 3) Cc: 4) Bcc: NOTE: If Mailbox Name, Header Template, Content Template, or Footer Template are used the system work

Re: 7.6.4 Upgrade

2011-04-09 Thread LJ LongWing
T.ORG Subject: Re: 7.6.4 Upgrade ** I believe I found the problem. I can duplicate this 100% of the time. If a notification filter has any data in the following fields it times out: 1) From: 2) Reply To: 3) Cc: 4) Bcc: NOTE: If Mailbox Name, Header Template, Content Template, or F

Re: 7.6.4 Upgrade

2011-04-11 Thread Rodriguez, Rafael J x23718
@ARSLIST.ORG Subject: Re: 7.6.4 Upgrade ** Rafael, I saw a note just the other day about itunknown if it's officially been reported to BMC though. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rodriguez, Rafael J x23718 Sent: Saturday, Apr