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From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 18 Apr 2007 11:07 AM
Subject: Re: C API for Service Desk
Hello Carey,
Thanks for the reply.
Yes, the ARCreateEntry returns the EntryID. However, the ARCreateEntry
would give me an error since I did not supply a value for the field
Incident
is setting the Incident
Number (100161) = INC00065, which is the $LASTID$ value.
But my question is, how do I get this value from the C API?
Thanks,
snip
-Original Message-
From: [EMAIL PROTECTED]
To: [EMAIL PROTECTED]
Sent: Tue, 17 Apr 2007 4:34 PM
Subject: C API for Service Desk
Mikhail,
I was suggesting, although not very explicitly, that you use the User
Tool to trace the Active Links that are triggered during the create of
a record via that client. Your API program may need to set other
fields ( hidden to the user UI ) that correspond to the fields of
interest.
Mikhail,
Also be aware that in Incident Management 7.0, there is a form called HPD:CFG
Ticket Num Generator. Entries are submitted here during the process for
entering
a new ticket (I believe this is after you select the customer the ticket is
for).
To avoid unexpected behaviour of Incident
Hello everyone,
Thank you for all your responses. I believe this is enough to keep me
going. I will update you all with my results!!
Thanks!
Mikhail
On Apr 18, 10:42 am, Chris Williams [EMAIL PROTECTED] wrote:
Mikhail,
Also be aware that in Incident Management 7.0, there is a form called
Hello listers,
Problem solved! Thanks everyone!
Solution:
An invisible field called Assigned Group ID (100079) has to be
set to SGP0012 (depending on what group you selected in the
Assigned Support Group). This value can be found in CTM:Support
Group form.
As for the Incident ID, I
Hello List!
We have upgraded our old HelpDesk 4.x to the new good looking
ServiceDesk. We have a C API that allows tickets to be automatically
created when a user sends a mail to a particular email. Anyway, we
have to upgrade the C API code because the fields in the new
ServiceDesk are very
Incident and
capture the Active Link workflow you will be able to see what you will need to
do to create a new Incident ID.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tue, 17 Apr 2007 4:34 PM
Subject: C API for Service Desk
Hello List!
We have upgraded our
]
Sent: Tue, 17 Apr 2007 4:34 PM
Subject: C API for Service Desk
Hello List!
We have upgraded our old HelpDesk 4.x to the new good looking
ServiceDesk. We have a C API that allows tickets to be automatically
created when a user sends a mail to a particular email. Anyway, we
have to upgrade
, which is the $LASTID$ value.
But my question is, how do I get this value from the C API?
Thanks,
snip
-Original Message-
From: [EMAIL PROTECTED]
To: [EMAIL PROTECTED]
Sent: Tue, 17 Apr 2007 4:34 PM
Subject: C API for Service Desk
Hello List!
We have upgraded our old HelpDesk 4
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