lem.
Hope that helps,
Michael Gould
US House of Representatives
-- Forwarded message --
From: LJ Longwing <[EMAIL PROTECTED]>
Date: Tue, May 20, 2008 at 9:58 AM
Subject: Re: CI Relationship Viewer - Works for Demo and not for other
users. (UNCLASSIFIED)
To: arslist@arslis
al Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Mike Gould
Sent: 19 May 2008 21:08
To: arslist@ARSLIST.ORG
Subject: Re: CI Relationship Viewer - Works for Demo and not for other
users. (UNCLASSIFIED)
**
Hi Gordon,
The reason that Demo brings
al Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Mike Gould
Sent: 19 May 2008 21:08
To: arslist@ARSLIST.ORG
Subject: Re: CI Relationship Viewer - Works for Demo and not for other
users. (UNCLASSIFIED)
**
Hi Gordon,
The reason that Demo brings
]
Behalf Of Mike Gould
Sent: 19 May 2008 21:08
To: arslist@ARSLIST.ORG
Subject: Re: CI Relationship Viewer - Works for Demo and not for other users.
(UNCLASSIFIED)
**
Hi Gordon,
The reason that Demo brings up the CI Viewer in the AR User Tool and appadmin
doesn't is because Demo has Administ
> > users. (UNCLASSIFIED)
> > To: arslist@ARSLIST.ORG
> >
> > Sounds like it could also be a permissions issue where the User
> > doesn't have access to the CI.
> >
> > You might want to check that as well (don't know if that is what the
> >
:[EMAIL PROTECTED] On Behalf Of Joe Bucci
Sent: Monday, May 19, 2008 10:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: CI Relationship Viewer - Works for Demo and not for other
users. (UNCLASSIFIED)
**
Same issues - told to patch CMDB to 2.1, Midtier and thick client.
I am about to do this today.
HTH,
Same issues - told to patch CMDB to 2.1, Midtier and thick client.
I am about to do this today.
HTH, JoeJoe Buccicell 703-608-4467> Date: Sun, 18 May 2008 11:13:29 -0400>
From: [EMAIL PROTECTED]> Subject: Re: CI Relationship Viewer - Works for Demo
and not for other users. (UNCLASSI
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gt; *To:* arslist@ARSLIST.ORG
> *Subject:* Re: CI Relationship Viewer - Works for Demo and not for other
> users. (UNCLASSIFIED)
>
>
> ** I seem to recall something like this where BMC said that client-side
> Java was not required, but when we installed a local JRE, CI Viewer bec
But would that explain why Demo worked on the same workstation?
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Friday, May 16, 2008 2:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: CI Relationship Viewer - Works for Demo and not
I seem to recall something like this where BMC said that client-side Java
was not required, but when we installed a local JRE, CI Viewer became
functional.
Rick
On Fri, May 16, 2008 at 12:27 PM, Mike Gould <[EMAIL PROTECTED]> wrote:
> ** Hi Gordon,
>
> We are having the same issue on our ARS 7.0
catch it right...
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mike Gould
Sent: Friday, May 16, 2008 1:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: CI Relationship Viewer - Works for Demo and not for other
users. (UNCLASSIFIED)
**
Hi Gordon,
We
Hi Gordon,
We are having the same issue on our ARS 7.0.01 Patch 003, CMDB 2.0.01 Patch
003, Solaris9/Oracle10g server. I've had a ticket open with BMC Support for
several months now.
Applying Mid-Tier 7.1.00 Patch 002 recently fixed the problem for us
accessing the CI Viewer via Internet Explore
Classification: UNCLASSIFIED
Caveats: NONE
When I login as Demo I can open the CI Relationship Viewer and all works
fine.?
If I login as another user, I get the error:
"The CI Relationship Viewer could not open because the specified root CI
does not exist."
Gordon M. Frank
Remedy Skilled P
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