@ARSLIST.ORG
Subject: Re: Delays after user tool sits idle
**
I think that's a good idea. ethereal+tcpdump should spit sometime out. At
least more than the user tool logs. :-)
I'll let everyone know what happens.
Still no response from support..
-tony
--
Tony Worthington
Sr
)
[mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington
Sent: Thursday, September 27, 2007 6:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Delays after user tool sits idle
**
I think that's a good idea. ethereal+tcpdump should spit sometime out. At
least more than the user tool logs. :-)
I'll let
To: arslist@ARSLIST.ORG
Subject: Re: Delays after user tool sits idle
**
Wow... Matt. Thanks for the information! I'm going to have to pass
this along to our network folks. This might also fix our issues with
our load-balancers not being able to track sessions that aren't
persistent with a keep
[EMAIL PROTECTED]
262-703-5911
- Forwarded by Tony Worthington/Corp/Kohls on 11/08/2007 09:03 AM
-
Tony Worthington/Corp/Kohls
09/26/2007 09:32 AM
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Subject
Delays after user tool sits idle
All -
Has anyone experienced the issue of the User Tool taking
Request System discussion list(ARSList)
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09/26/2007 03:59 PM
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Re: Delays after user tool sits idle
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Have you dearfed? One trick that many of us old timers do is delete all
the directories associated
: Thu Sep 27 06:58:49 2007
Subject: Re: Delays after user tool sits idle
**
Yup. I'm an old-timer too; and have cleaned the cache. This is happening
across the board, and is not limited to specific PC's or users.
--
Tony Worthington
Sr. Technical Analyst
Kohl's Department Stores
[EMAIL
Jarl Grøneng [EMAIL PROTECTED]
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09/26/2007 11:22 PM
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Re: Delays after user tool sits idle
It can still be an network issue.
Download tcpdump
All -
Has anyone experienced the issue of the User Tool taking an extremely long
time to perform any action after sitting idle for a few minutes? Click,
wait a minute, then poof everything is back to normal.
We have 7.0.1p3 delpoyed, and I also see the same issue using the 7.1
tool. I'm
Worthington
Sent: September 26, 2007 10:33 AM
To: arslist@ARSLIST.ORG
Subject: Delays after user tool sits idle
**
All -
Has anyone experienced the issue of the User Tool taking an extremely
long time to perform any action after sitting idle for a few minutes?
Click, wait a minute, then poof
Of Tony Worthington
Sent: Wednesday, September 26, 2007 8:33 AM
To: arslist@ARSLIST.ORG
Subject: Delays after user tool sits idle
**
All -
Has anyone experienced the issue of the User Tool taking an extremely long
time to perform any action after sitting idle for a few minutes? Click,
wait
Tony, 7.0.1 p4 should be subtitled We're really sorry about patch 3. The
patch 4 release notes mention that patch 4 fixes some errors that were
introduced in patch 3 - perhaps this is one of them? Of course, as you have
seen on other threads, patch 4 is no day at the beach, either.
Rick
On
Department Stores
[EMAIL PROTECTED]
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L. J. Head [EMAIL PROTECTED]
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09/26/2007 09:37 AM
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Re: Delays after user tool sits idle
**
How
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Subject
Re: Delays after user tool sits idle
**
Tony, 7.0.1 p4 should be subtitled We're really sorry about patch 3. The
patch 4 release notes mention that patch 4 fixes some errors that were
introduced in patch 3 - perhaps this is one of them? Of course, as you
have seen on other
To
arslist@ARSLIST.ORG
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Subject
Re: Delays after user tool sits idle
**
Yea... patch four broke the horizontal navigation bars on the left in our
ITSM7 stuff, so we rolled back to three. People here see this in p3, p4
and 7.1. :-(
I was hoping 7.1 fixed this slowness thing
Yes, has seen the same. Was an issue with a firewall dropping connections.
--
Jarl
On 9/26/07, Tony Worthington [EMAIL PROTECTED] wrote:
**
All -
Has anyone experienced the issue of the User Tool taking an extremely long
time to perform any action after sitting idle for a few minutes?
To
arslist@ARSLIST.ORG
cc
Subject
Re: Delays after user tool sits idle
**
Tony, 7.0.1 p4 should be subtitled We're really sorry about patch 3.
The patch 4 release notes mention that patch 4 fixes some errors that
were introduced in patch 3 - perhaps this is one
Tony,
I would look at the client active links logs (and if you can Server
side API/SQL logs) to see if your actually facing a DB issue. Maybe
there is some workflow doing a search that is not as well indexed as
it should be and the DB is swapping the table out of active memory and
needing to
respond to
arslist@ARSLIST.ORG
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Subject
Re: Delays after user tool sits idle
**
We are facing a similar issue after the Remedy User Tool or driver program
is idle more than 1 hour where it takes anywhere from 1-2 mins for an
operation to complete. After
11:47 AM
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Re: Delays after user tool sits idle
Tony,
I would look at the client active links logs (and if you can Server
side API/SQL logs) to see if your actually facing a DB issue. Maybe
there is some workflow doing
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09/26/2007 11:47 AM
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Re: Delays after user tool sits idle
Tony,
I would look at the client active links logs (and if you can Server
side API/SQL logs) to see if your actually facing a DB issue
PROTECTED]
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L. J. Head [EMAIL PROTECTED]
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09/26/2007 01:40 PM
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Re: Delays after user tool sits idle
**
Is there a firewall
To
arslist@ARSLIST.ORG cc
Subject
Re: Delays after user tool sits idle
Tony,
I would look at the client active links logs (and if you can Server
side API/SQL logs) to see if your actually facing a DB issue. Maybe
there is some workflow doing a search that is not as well indexed
if something is happening on the network
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington
Sent: Wednesday, September 26, 2007 12:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: Delays after user tool sits idle
**
Nope
Make that ARAPILOGGING=88 and you get some extra information too.
However... Just to verify...
You are looking at the API and SQL logs (again server side)...
You are saying that the API action does not start until the end of the
client frozen time period. ( Your getting that from watching with
)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Wednesday, September 26, 2007 3:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Delays after user tool sits idle
**
Sorrythought I read all of the posts in this thread. Hmmm...it does
sound like something is timing out...you could try looking
System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Wednesday, September 26, 2007 3:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Delays after user tool sits idle
**
Sorrythought I read all of the posts in this thread. Hmmm...it does
sound like something
)
[mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington
Sent: Wednesday, September 26, 2007 1:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: Delays after user tool sits idle
**
Nope.. as mentioned in one of my previous posts... :-)
We have no remote clients here, everything is on the local network
:[EMAIL PROTECTED] On Behalf Of Tony Worthington
Sent: Wednesday, September 26, 2007 4:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Delays after user tool sits idle
**
Yup. The white screen of nothing. That's it.
--
Tony Worthington
Sr. Technical Analyst
Kohl's Department Stores
[EMAIL
to
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Subject
Re: Delays after user tool sits idle
**
Hey Tony,
My support desk just informed me today of similar issues. One analyst
reported that she went to click on the Remedy User Tool to maximize from
the Taskbar and it took two
discussion list(ARSList)
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09/26/2007 01:40 PM
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Subject Re: Delays after user tool sits idle
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Is there a firewall between the client and Server?...as mentioned by another
poster
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