Running: AR 6.3
ITSM Helpdesk: 6.0( Out-of-the-box )
I need to set-up a special permission on a group, whereby, they having
editing capabilities but cannot create new tickets. Basically, we have
our support environment segregated into two tiers( phone support and
deskside support ). We want
PROTECTED]
Date: Thu, 25 Oct 2007 10:17:39 -0500
To: arslist@ARSLIST.ORG
Subject: Hey not sure I can do this.
Running: AR 6.3
ITSM Helpdesk: 6.0( Out-of-the-box )
I need to set-up a special permission on a group, whereby, they having
editing capabilities but cannot create new tickets. Basically
Well, one thing you could do is to evaluate the opening of the Help Desk
form, and if the user is a member of that group, open the form in a Search
mode, and then add the Filter that Scott suggested to ensure that they don't
attempt to change that window.
You could also add an Active Link that
: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Thursday, October 25, 2007 10:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Hey not sure I can do this.
You could just create a filter for that form. The execute on would be
Submit and the run
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Thursday, October 25, 2007 10:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Hey not sure I can do this.
You could just create a filter for that form. The execute on would
also.
Scott Parrish
IT Prophets, LLC
Original Message:
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From: Philip, Saji L [EMAIL PROTECTED]
Date: Thu, 25 Oct 2007 12:14:58 -0500
To: arslist@ARSLIST.ORG
Subject: Re: Hey not sure I can do this.
And you are targeting the HelpDesk form right?
Saji
A few other options to consider Saji.
1. If there are only a small number of fields that you want them to be able
to able to update, then don't let them update the ticket directly. Build
them a dialog that pushes into a transactions form. A filter on that form
would update the Help Desk form.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Philip, Saji L
Sent: Thursday, October 25, 2007 12:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Hey not sure I can do this.
And you are targeting the HelpDesk form right
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