9:44 PM
To: arslist@ARSLIST.ORG
Subject: Login ID field
** Hi all,
Another question about filter HPD:INC:ValidateAsgneeShft_054. I noted that this
filter is responsible for updating the field 'z1D Char01' using the value
$Login ID$. According to my understanding, it means that field '
Hi all,
Another question about filter HPD:INC:ValidateAsgneeShft_054. I noted that
this filter is responsible for updating the field 'z1D Char01' using the
value $Login ID$. According to my understanding, it means that field 'z1D
Char01' will be set with the value of field Login ID, right? The iss
enter in the field and
have it do the search too.
Regards,
Murtuza.
From: "Chapman, Colin" <[EMAIL PROTECTED]>
Reply-To: arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG
Subject: FW: Login Id field in Incident Management - Requestor ID ?
Date: Mon, 16 Apr 2007 18:20:58 -0400
Roger
Colin,
I have found thru bitter experience, that it is best not to touch the
existing fields. They might be used in existing workflow in convoluted ways.
I added my own temp fields and hid them. You can add them in any 1 view (or
all of them).
Remember, the Login ID field should be added
Sent: Tuesday, April 17, 2007 1:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: FW: Login Id field in Incident Management - Requestor ID ?
Colin,
Just did this myself. I needed login ID as well as Full name. Just added
2 new fields.
The workflow to modify would be:
HPD:INC:PCS_100_Search
enter in the field and have it
do the search too.
Regards,
Murtuza.
From: "Chapman, Colin" <[EMAIL PROTECTED]>
Reply-To: arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG
Subject: FW: Login Id field in Incident Management - Requestor ID ?
Date: Mon, 16 Apr 2007 18:20:58 -0400
Roger
I have ITSM 7 patch 3 for Incident. The field is an OOTB field. I would suggest
you provide Support with the number I gave you and ask them for some feedback.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Mon, 16 Apr 2007 6:20 PM
Subject: FW: Login Id field
ld ID 100337 to the HPD:HelpDesk
form ?
and then modify the workflow, I found Active Link HPD:INC:PCS_100_Search
I have put a ticket in at BMC support but they are not much help - first
they said use Assignee Login ID field,
then they said use the Person ID field to go get the Login ID from the
p
: Login Id field in Incident Management - Requestor ID ?
**
Roger, thanks - that's a great tip to look at the fields-in-vew to see all the
fields on a form,
however I do not see the Requestor ID field (on the HPD:HelpDesk form)
I do see Person ID, which I see is set the Customer's P
2007 2:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Login Id field in Incident Management
**
The field you are looking for is still there it is now called Requestor
ID and the workflow already there populates it. In the Admin tool select
from the pull downs Form then current view then Fields in vi
in the view. You
will also have to move the field after you bring it into the view.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Mon, 16 Apr 2007 2:24 PM
Subject: Login Id field in Incident Management
**
Hi, ARS Listers.
I am an inexperienced Admin
Requestors (now Customers)
So how do I add this ?
I tried to add the Login Id field on the Incident Form, using the same
Field Id 4 as on the CTM:People form,
but get error saying its a Reserved ID.
Do I need to add a Display Only field instead ?
I also need to search the People Form on the Login Id
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