enter in the field and
have it do the search too.
Regards,
Murtuza.
From: "Chapman, Colin" <[EMAIL PROTECTED]>
Reply-To: arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG
Subject: FW: Login Id field in Incident Management - Requestor ID ?
Date: Mon, 16 Apr 2007 18:20:58 -0400
Roger
and arranged in all applicable
views though...
Murtuza
From: "Chapman, Colin" <[EMAIL PROTECTED]>
Reply-To: arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG
Subject: Login Id field in Incident Management - Requestor ID ?
Date: Tue, 17 Apr 2007 17:54:49 -0400
Murtuza, thanks
Sent: Tuesday, April 17, 2007 1:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: FW: Login Id field in Incident Management - Requestor ID ?
Colin,
Just did this myself. I needed login ID as well as Full name. Just added
2 new fields.
The workflow to modify would be:
HPD:INC:PCS_100_Search
enter in the field and have it
do the search too.
Regards,
Murtuza.
From: "Chapman, Colin" <[EMAIL PROTECTED]>
Reply-To: arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG
Subject: FW: Login Id field in Incident Management - Requestor ID ?
Date: Mon, 16 Apr 2007 18:20:58 -0400
Roger
-7356
Fax: 910-962-4067
Email: [EMAIL PROTECTED]
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Roger Justice
Sent: Monday, April 16, 2007 5:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Login Id field in Incident Management - Requestor ID ?
**
Requ
EMAIL PROTECTED]
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice
Sent: Monday, April 16, 2007 5:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Login Id field in Incident Management - Requestor ID ?
**
Requestor
: Login Id field in Incident Management - Requestor ID ?
**
Roger, thanks - that's a great tip to look at the fields-in-vew to see all the
fields on a form,
however I do not see the Requestor ID field (on the HPD:HelpDesk form)
I do see Person ID, which I see is set the Customer's P
2007 2:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Login Id field in Incident Management
**
The field you are looking for is still there it is now called Requestor
ID and the workflow already there populates it. In the Admin tool select
from the pull downs Form then current view then Fields in vi
in the view. You
will also have to move the field after you bring it into the view.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Mon, 16 Apr 2007 2:24 PM
Subject: Login Id field in Incident Management
**
Hi, ARS Listers.
I am an inexperienced Admin
Hi, ARS Listers.
I am an inexperienced Admin, trying to make minor customizations to
ServiceDesk 7.0.01 (AR System 7.0.01)
Now the Incident Management Form Customer tab does NOT have a Login ID
or Login Name field.
We have one in the old HelpDesk, which is our primary method of entering
Request
10 matches
Mail list logo
