Ok Control we do have a problem here :-(
When logged into the Mid-Tier and going into the Remedy Support, Remedy
Requester or Remedy Management and clicking on the logout button I keep
getting this popup window.
Confirm Save Request - Web Page Dialog
Your changes have not been saved or sent D
Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie
Sent: Tuesday, March 06, 2007 9:54 AM
To: arslist@ARSLIST.ORG
Subject: MID-TIER Patch 21 problem!
**
Ok Control we do have a problem here :-(
When logged into the Mid-Tier and going into the Remedy
Sent: Tuesday, March 06, 2007 8:54 AM
To: arslist@ARSLIST.ORG
Subject: MID-TIER Patch 21 problem!
Ok Control we do have a problem here :-(
When logged into the Mid-Tier and going into the Remedy Support, Remedy
Requester or Remedy Management and clicking on the logout button I keep
getting
ECTED] On Behalf Of Kemes, Lisa
Sent: Tuesday, March 06, 2007 10:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem!
Are you super duper sure you do not have a hidden field that is
populating with some data. If so, you will need to check the "Disable
Change Flag"
0:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem!
**
We have the same exact problem - except it started for us with Patch 20
(ARS 6.3 Patch 20, Mid-Tier Patch 20). We didn't have the problem on
Patch 14.
Mary Ann Jones
From:
: MID-TIER Patch 21 problem!
**
I did check and I'm even checking one more time.
But the problem did not happen until I applied Mid-Tier patch 21 we were
on patch 5 before so it was a big jump/
Dan Caissie
From: Action Request System discussion
.
Dan Caissie
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mary Ann
Sent: Tuesday, March 06, 2007 10:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem!
We have the same exact problem
.
Sent: Tuesday, March 06, 2007 9:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem!
We do not have the problem and we have ARS 6.3 Patch 20 and Mid Tier
Patch 20.
Whats your environment?
Ours is the following:
ARS Server -> Windows 2003
Mid Tier -> Linux wi
rslist@ARSLIST.ORGSent: Tuesday, March 6, 2007 10:10:00 AMSubject: Re: MID-TIER Patch 21 problem!**
We have the same exact problem except it started for us with Patch 20 (ARS 6.3 Patch 20, Mid-Tier Patch 20). We didnt have the problem on Patch 14.
Mary Ann Jones
From: Action Request
] On Behalf Of Lammey, Peter A.
Sent: Tuesday, March 06, 2007 10:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem!
We do not have the problem and we have ARS 6.3 Patch 20 and Mid Tier
Patch 20.
Whats your environment?
Ours is the following:
ARS Server -> Wind
ailto:[EMAIL PROTECTED] On Behalf Of Pickering, Christopher
Sent: Tuesday, March 06, 2007 9:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem!
We also have the same problem and we jumped from 6.03 P16 to P21.
Chris Pickering
From: Action Re
PROTECTED] On Behalf Of Joe DeSouza
Sent: Tuesday, March 06, 2007 10:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem!
Dan, Mary,
Have you guys tried using the Run Process action to clear flags before
issuing the logout? It might fix your problem even if it is some kind of
that helps,
Michelle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie
Sent: Tuesday, March 06, 2007 10:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem!
Joe I added a Run Process with this line SET-C
e what field is
being set.
Hope that helps,
Michelle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie
Sent: Tuesday, March 06, 2007 10:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem!
Joe I adde
uot;Lucero, Michelle - IST contractor" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tuesday, March 6, 2007 7:37:19 PM
Subject: Re: MID-TIER Patch 21 problem!
Hi, Dan:
I don't remember whether or not you mentioned upgrading the ARServer as well.
There may have been forms that
-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie
Sent: Tuesday, March 06, 2007 11:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem!
Joe I added a Run Process with this line SET-CHANGE-FLAG 0 and that
seems to be working, but
If you do choose to save the entry, then logout and back in and open the
same entry again, are you still presented with the warning?
If not, then take an export of a record before and after this happens
and diff them to see what field is being changed, then turn off the
change flag on it.
If so,
--
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Estrella, Lisa
Sent: Tuesday, March 06, 2007 10:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem!
**
I am having the same problem. I am on patch 20 though. I did notice
that I only get
not given up yet.
Dan
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO
Sent: Wednesday, March 07, 2007 9:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem! (U)
Importance: High
uest System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie
Sent: Thursday, March 08, 2007 7:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem! (U)
I added this line Run Process with this line SET-CHANGE-FLAG 0 to the
RR:RHR-Logout AL, just put it before
: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem! (U)
Does this Active link Run process though prevent the Floating license
token from being taken by a user who simply accesses the Support or
Management Console?
Thanks
Peter Lammey
ESPN MIT Technical Services & Applications Management
nothing that cannot happen today. Mark Twain
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie
Sent: Thursday, March 08, 2007 10:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem! (U)
Nope I have
Behalf Of Hennigan, Sandra H CTR OSD-CIO
Sent: Thursday, March 08, 2007 11:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: MID-TIER Patch 21 problem! (U)
UNCLASSIFIED
I added Run Process SET-CHANGE-FLAG 0 first, running it on the same AL
as my PERFORM-ACTION-EXIT-APP Run Process but running it first.
Problem
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