essed and may contain confidential and/or privileged
>> material. Any review, retransmission, dissemination or other use of,
or
>> taking of any action in reliance upon, this information by persons or
>> entities other than the intended recipient is prohibited. If you
rece
cember 10, 2008 6:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Permissions Issues - URGENT HELP NEEDED
All ~ we are using (and want to keep) single-tenancy mode but we want
our
HD to have the ability to update any ticket. I've listed their Support
Group role as Help Desk but if an inci
guaranteed to be secure or error-free.
>
> First Republic Bank and its related entities do not take responsibility
> for, or accept time-sensitive instructions sent by email including orders,
> funds transfer instructions or stop payments on checks. All instructions
> of this nature must
L PROTECTED] On Behalf Of Muhlethaler, Laurie
>Sent: Wednesday, December 10, 2008 3:41 PM
>To: arslist@ARSLIST.ORG
>Subject: Re: Permissions Issues - URGENT HELP NEEDED
>
>All ~ we are using (and want to keep) single-tenancy mode but we want
>our=20
>HD to have the ability to update any
Page
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Muhlethaler, Laurie
Sent: Wednesday, December 10, 2008 3:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Permissions Issues - URGENT HELP NEEDED
All ~ we are using (and want to keep) s
All ~ we are using (and want to keep) single-tenancy mode but we want
our
HD to have the ability to update any ticket. I've listed their Support
Group role as Help Desk but if an incident is submitted by someone
outside
of the HD, ownership is listed as the group who submitted the incident.
Th
Hi Laurie,
What if any errors do you get when users try to modify a ticket they didn't
submit?
Anything in the logs?
Thanks,
Jase
On Thu, Dec 4, 2008 at 12:52 AM, Muhlethaler, Laurie <
[EMAIL PROTECTED]> wrote:
> **
>
> Listers ~ either I'm going insane or I'm just overlooking something
> simpl
: arslist@ARSLIST.ORG
Subject: Re: Permissions Issues - URGENT HELP NEEDED
**
Can you send the list of permissions for one of the users with the problem? If
they have "incident user" permission, this would be normal. Allowing them to
modify tickets in another group would need to be "
nt Corp
Currently building sand castles in Baghdad
From: "Muhlethaler, Laurie" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thursday, December 4, 2008 9:17:00 AM
Subject: Re: Permissions Issues - URGENT HELP NEEDED
**
Addendum: it appears that they can m
_
From: Muhlethaler, Laurie
Sent: Wednesday, December 03, 2008 9:52 PM
To: [EMAIL PROTECTED]
Subject: Permissions Issues - URGENT HELP NEEDED
Importance: High
Listers ~ either I'm going insane or I'm just overlooking something simple.
All of a sudden, our users cannot modify tickets that t
, Laurie
Sent: Wednesday, December 03, 2008 9:52 PM
To: [EMAIL PROTECTED]
Subject: Permissions Issues - URGENT HELP NEEDED
Importance: High
Listers ~ either I'm going insane or I'm just overlooking something
simple.
All of a sudden, our users cannot modify tickets that they did
thank you for the quick reply...yes - they are in General Access group
(and
always have been)...
--
The information transmitted is intended only for the person or entity to which
it is addressed and may contain confidential
ist@ARSLIST.ORG
Sent: Wed Dec 03 21:52:28 2008
Subject: Permissions Issues - URGENT HELP NEEDED
**
Listers ~ either I’m going insane or I’m just overlooking something simple.
All of a sudden, our users cannot modify tickets that they did not submit. The
submitter mode is set to “Chan
Listers ~ either I'm going insane or I'm just overlooking something
simple.
All of a sudden, our users cannot modify tickets that they did not
submit. The submitter mode is set to "Changeable" and has been since
inception. We are/were planning on going live tomorrow morning and this
stupid
14 matches
Mail list logo
