an archive form
after all...
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mike White
Sent: Friday, July 11, 2008 12:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Remedy - Copy to Archive and Delete from Source - AR
System Em
Sent by: "Action Subject: Re: BMC Remedy -
Copy to Archive and Delete from Source - AR System
Request System Email Messages?
discussion
his??
Thanks,
Laura
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Wednesday, March 26, 2008 10:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Remedy - Copy to Archive and Delete from Source
**
Mel,
I have found that for 'us' k
else heard or read anything on this??
Thanks,
Laura
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Wednesday, March 26, 2008 10:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Remedy - Copy to Archive
Hey Chintan
Thanks for this info. As for your question, I have not come across any
documentation with information regarding max number of records in a table
and I doubt one would be released. The number of records that can be stored
in a form would depend on many different elements such as:
-
Hi Susan
Thanks so much for this info. What database are you running on and on what
platform?
Mel
On 3/26/08, Susan Palmer <[EMAIL PROTECTED]> wrote:
>
> ** Mel,
>
> I have found that for 'us' keeping less than 100k Help Tickets or Tasks in
> those forms keeps performance at an acceptable level
er*
> Remedy Developer
> "*Argue for your limitations, and sure enough, they're yours."*-- Richard
> Bach
>
>
> *"Susan Palmer" <[EMAIL PROTECTED]>*
> Sent by: "Action Request System discussion list(ARSList)" <
> arslist@ARSLIST.ORG
The agreement that I have had with the user community at a few places I have
worked is to always keep a full 12 months of Help Desk records. So by the
time we are ready to do annual archiving we are close to 2 years worth (and
some times we don't archive right at a year). This allows at least a f
Thanks for the info James, alot more detail than I had. I've deleted that
archive form!
Thanks,
Susan
On Wed, Mar 26, 2008 at 2:07 PM, James Van Sickle <
[EMAIL PROTECTED]> wrote:
> In response to Susan's comments about archiving the AR System Email
> Messages form:
>
> According to Remedy Supp
when you
display a ticket).
Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard
Bach
"Susan Palmer" <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
03/26/2008 08:27 AM
Please res
In response to Susan's comments about archiving the AR System Email
Messages form:
According to Remedy Support, creating an Archive Form for the AR System
Email Messages form causes a duplication of the reserved fields used by the
email engine to send email. Apparently the email engine was not se
gh, they're yours."-- Richard
Bach
"Susan Palmer" <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
03/26/2008 08:27 AM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: BMC Remedy - Copy to Ar
Mel,
Last weekend we archived 120,000 records in less than 3 hours.
We have 2 servers(production and reporting). Data gets DSO'ed from production
to reporting all the time. So, we actually performed archiving on reporting
server.
We only used "Copy to Archive" functionality. There was no perfo
Mel,
I have found that for 'us' keeping less than 100k Help Tickets or Tasks in
those forms keeps performance at an acceptable level. You have to remember
that all workflow is affected by the number of records in the form and keep
in mind any table fields that are refreshed.
We generally keep 13
Mel,
We didn't measure that specifically before and after archiving, but our
users are telling us that the response for that activity is better.
Joe
Joseph Kasell
Navy Federal Credit Union
Melanie Snayer
Hi Joe
Thanks so much for this information. Would you perhaps be able to tell me
whether there was a delay on saving Help Desk tickets before you archived?
Regards
Mel
On 3/26/08, Joseph Kasell <[EMAIL PROTECTED]> wrote:
>
> Mel,
>
> We're running 7.0.1 with ITSM 6. We instituted archiving a l
Mel,
We're running 7.0.1 with ITSM 6. We instituted archiving a little over a
month ago, it was sorely needed, and it certainly has made a difference.
Since Remedy was put into production back in the summer of 2004, approx
390,000 tickets had been submitted. The amount of tickets had not been a
Request System discussion list(ARSList) on behalf of Thivagar
Sankaran
Sent: Wed 3/26/2008 5:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Remedy - Copy to Archive and Delete from Source
**
Hi Mel,
Recently I have archived the data in my 6.3 environment. I have done this to
improve the
Hey Thivagar
We are in a 7.01 environment but I'm glad to know that this improved on
performance. Could you perhaps give me a rough indication of the
following information:
- what your database size is
- number of records before the archive
- time taken to save a call before the archive
Hi Mel,
Recently I have archived the data in my 6.3 environment. I have done this to
improve the performance and I observe the performance has been improved
considerably. But the issue was, the Copy to Archive and Delete from Source
option was not working in my environment. Hence I went for Cop
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