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From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 18 Apr 2007 11:07 AM
Subject: Re: C API for Service Desk
Hello Carey,
Thanks for the reply.
Yes, the ARCreateEntry returns the EntryID. However, the ARCreateEntry
would give me an error since I did not supply a value for the field
Incident
Hello All,
I have a similar issue while using the ARS Java API to create an
entry in Problem Investigation schema.
Problem Investigation ID is a required, read-only field. So, how do
we get the appropriate value to send
the create() request. Can we some how use the active link, that is
Mikhail,
I was suggesting, although not very explicitly, that you use the User
Tool to trace the Active Links that are triggered during the create of
a record via that client. Your API program may need to set other
fields ( hidden to the user UI ) that correspond to the fields of
interest.
Mikhail,
Also be aware that in Incident Management 7.0, there is a form called HPD:CFG
Ticket Num Generator. Entries are submitted here during the process for
entering
a new ticket (I believe this is after you select the customer the ticket is
for).
To avoid unexpected behaviour of Incident
Hello everyone,
Thank you for all your responses. I believe this is enough to keep me
going. I will update you all with my results!!
Thanks!
Mikhail
On Apr 18, 10:42 am, Chris Williams [EMAIL PROTECTED] wrote:
Mikhail,
Also be aware that in Incident Management 7.0, there is a form called
Hello listers,
Problem solved! Thanks everyone!
Solution:
An invisible field called Assigned Group ID (100079) has to be
set to SGP0012 (depending on what group you selected in the
Assigned Support Group). This value can be found in CTM:Support
Group form.
As for the Incident ID, I
Go into the Application Administration Console Custom Configuration tab
Foundation Configure Application Assignment. By creating an entry for Incident
to be assigned to a group the No groups found will be fixed. There is a new
form that holds the Incident ID and if you manually create a new
Hello Roger,
By creating an entry for Incident to be assigned to a group the No
groups found will be fixed
- We have already set this up. In the drop-down fields, there are
already values in it, and the values I assigned in the C API code
coincide with the values in the pull-down menus for these
Mikhail,
The LASTID keyword is a way to reference the last Entry-Id (or
'Request ID') of the record that was just created. So in your C
program the LASTID would have been returned from a ARCreateEntry
call just prior to your need for the LASTID value.
As far as the second part of your original
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