*On Behalf Of *Thad Esser
> *Sent:* Tuesday, June 04, 2013 12:52 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Configuring Work Order Routing/Assignment Based off of
> people record
>
> ** **
>
> **
>
> Heather,
>
> ** **
>
> On the CFG:Assignm
ist@ARSLIST.ORG] On Behalf Of Thad Esser
Sent: Tuesday, June 04, 2013 12:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Configuring Work Order Routing/Assignment Based off of people
record
**
Heather,
On the CFG:Assignment form, there is a Routing Order for Organization (order
#1) (use along with
Heather,
On the CFG:Assignment form, there is a Routing Order for Organization
(order #1) (use along with the appropriate Event type at the top of the
form), which seems to fit your needs exactly.
Hope that helps,
Thad
On Tue, Jun 4, 2013 at 11:58 AM, Hutcheson, Heather <
heather.hutche...@ga.c
Heather,
There's a few ways to approach this. One thing I've done is to provide drop
down menus that query the people form with the following qual: 'Remedy
Login ID' = $/USER$ and then have them "validate" their location info. You
can then use those answers to map to the Work Order being created. Y
Unfortunately this type of functionality doesn't appear to exist within ITSM.
What I'm doing for this exact situation is converting my SRDs to leverage
Advanced Interface Forms, which leverages a lookup form that basically has
assignment mappings for the companies, and pulls that assignment gro
U can do it based on the Site/Location of where the user is from...
RB
On Wed, Jun 5, 2013 at 12:28 AM, Hutcheson, Heather <
heather.hutche...@ga.com> wrote:
> **
>
> Hello,
>
> ** **
>
> I feel like this is possible, but I am missing it somewhere. Is it
> possible to configure a work orde
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