I had the exact same issue happen twice. Got my licenses based on host id in
Admin tool, installed a few more products and CMDB with associated reboot
and suddenly the (Win2003) server was using the other host id and my
licenses did not work.
See BMC's responses below.
I ended up disabling the
Christian,
Thanks for sharing those emails. I had to purge manually all of my license
keys on the dev server when the NIC switched. They never said just change
28 in the Host ID to 29, would have been alot easier. But I thought the
Host ID was somehow tied into the license key and would not
Christian,
If you are replacing the existing NIC with another (ie. the old NIC MAC
address will no longer be inside the server), another possible option is
to manually change the MAC address of the new NIC to that of the old
NIC. The license keys should work fine.
If you can't remove the
Hi,
As you mentioned, there are multiple NICs in your server(may be
one-onboard and other-NIC card). If am not wrong, each NIC on your
machine will be dealing with a seperate network. This situation is
typically like a router. You might be using one NIC to access your local
intranet and
I can confirm that ARS will NOT recognize the licenses through the other
NIC. We had an instance on our dev server a couple of weeks back where for
some reason (everyone blamed 'no one' ) but the server switched to the #2
NIC card. The licensing on the server became the 'evaluation' license
UNCLASSIFIED
For teamed NICs, set the alias for BOTH NICs to a single MAC address.
The MAC address, without the - is the Host ID on a Windows server.
This way the license file is valid when your hardware fails over.
Sandra Hennigan
OSD Remedy Administrator
Office # 703-602-2525 x251
CACI -
Anshuman,
If you go to the Add/Remove Licenses screen in the admin tool (I'm
on 6.3) and select a server from the Product Feature drop list, it
will show you your current host ID. If you do this multiple times
and get different host IDs, you have a licensing nightmare.
Julie
At 08:53 AM
Thanks for the tip Sandra !
Susan
On 4/19/07, Hennigan, Sandra H CTR OSD-CIO [EMAIL PROTECTED]
wrote:
UNCLASSIFIED
For teamed NICs, set the alias for BOTH NICs to a single MAC address.
The MAC address, without the - is the Host ID on a Windows server.
This way the license file is valid when
I think it will select the primary one (slot 0). If you don't have some way
of making that one th primary all of the time, or you have a failover
situation to a secondary NIC, you may have issues where it won't recognize
the licenses.
Rick
-Original Message-
From: Action Request System
What OS?
Axton Grams
On 4/18/07, Rick Cook [EMAIL PROTECTED] wrote:
I think it will select the primary one (slot 0). If you don't have some way
of making that one th primary all of the time, or you have a failover
situation to a secondary NIC, you may have issues where it won't recognize
the
Windows 2003
Saludos/Regards
Luis Aparicio Gutierrez
IBM Spain, ITS (Integrated Technology Services)
IT Specialist
ITIL Foundations Certified
Axton
Are you doing NIC teaming?
Axton
On 4/18/07, Luis Aparicio Gutierrez [EMAIL PROTECTED] wrote:
Windows 2003
Saludos/Regards
Luis Aparicio Gutierrez
IBM Spain, ITS (Integrated Technology Services)
IT Specialist
ITIL Foundations Certified
Axton
[EMAIL PROTECTED]
Yes, the Windows administrator said that the macaddress is a virtual one
under which the phisical mac address will respond
Saludos/Regards
Luis Aparicio Gutierrez
IBM Spain, ITS (Integrated Technology Services)
IT Specialist
ITIL Foundations Certified
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