Re: Really bizarre ITSM 7 web issue

2007-11-20 Thread Roger Justice
ion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Tuesday, November 20, 2007 2:26 PM To: arslist@ARSLIST.ORG Subject: Re: Really bizarre ITSM 7 web issue ** I had a customer with the same issue and support suggested Patch 4 which did not work. I know it was to be fixed an

Re: Really bizarre ITSM 7 web issue

2007-11-20 Thread William Rentfrow
st(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Tuesday, November 20, 2007 2:26 PM To: arslist@ARSLIST.ORG Subject: Re: Really bizarre ITSM 7 web issue ** I had a customer with the same issue and support suggested Patch 4 which did not work. I know it was to be fixed and if y

Re: Really bizarre ITSM 7 web issue

2007-11-20 Thread Roger Justice
v 2007 3:09 pm Subject: Really bizarre ITSM 7 web issue ** I have a few users who are seeing some strange issues. ? If they are in Incident Management they follow these steps: ? 1.) Select "Create" from the IM console 2.) Search for a Customer record 3.) Select the Customer

Really bizarre ITSM 7 web issue

2007-11-20 Thread William Rentfrow
I have a few users who are seeing some strange issues. If they are in Incident Management they follow these steps: 1.) Select "Create" from the IM console 2.) Search for a Customer record 3.) Select the Customer record 4.) Hit "Modify" to modify the customer record If they use the WUT it work