Thanks for the information Greg! I will look into the perform check piece.
What was the defect ID you were working off of in order to receive the hotfix?
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not need to flush the cache.
Greg
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Jamie
Sent: Tuesday, April 02, 2013 3:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 7.6.04 -Corrupt Cache / Corrupt Fields
Jayesh
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jamie
Sent: Wednesday, April 03, 2013 9:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 7.6.04 -Corrupt Cache / Corrupt Fields
Thanks for the information Greg! I will look
: Remedy 7.6.04 -Corrupt Cache / Corrupt Fields
**
That should be the setting on a production server anyway. Unless code is
changing, why have the client check to see if it did?
Rick
On Apr 2, 2013 1:55 PM, Greg Donalson
cdonal...@slb.commailto:cdonal...@slb.com wrote:
Hi Jamie,
I have received
on this.
** **
Greg
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook
*Sent:* Wednesday, April 03, 2013 9:17 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Remedy 7.6.04 -Corrupt Cache / Corrupt Fields
] On Behalf Of Rick Cook
Sent: Wednesday, April 03, 2013 10:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 7.6.04 -Corrupt Cache / Corrupt Fields
**
They argued about the setting? It is in their own white paper on performance
tuning the Mid-tier. Has been for a few years.
Rick
On Apr 3, 2013 8:13
@ARSLIST.ORG
*Subject:* Re: Remedy 7.6.04 -Corrupt Cache / Corrupt Fields
** **
**
They argued about the setting? It is in their own white paper on
performance tuning the Mid-tier. Has been for a few years.
Rick
On Apr 3, 2013 8:13 AM, Greg Donalson cdonal...@slb.com wrote
Jayesh - Are you referring to ARS or ITSM? We are on ARS 7.6.04 SP3 and ITSM
7.6.04 SP2 and we are facing the same issues of cache corruption and having to
flush the cache almost every other day.
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Subject: Re: Remedy 7.6.04 -Corrupt Cache / Corrupt Fields
Jayesh - Are you referring to ARS or ITSM? We are on ARS 7.6.04 SP3 and ITSM
7.6.04 SP2 and we are facing the same issues of cache corruption and having to
flush the cache almost every other day
All,
We are experiencing issues with cache corruption in Remedy 7.6.04. For example,
certain fields become corrupt, such as the Assignee Field in Incident
Management. The field becomes collapsed and non-functional. The only
work-around we have found is to delete the mid-tier caches during
Upgrade to sp4
On Mar 26, 2013 8:27 PM, Chris Wilson christopher.j.wil...@stls.frb.org
wrote:
All,
We are experiencing issues with cache corruption in Remedy 7.6.04. For
example, certain fields become corrupt, such as the Assignee Field in
Incident Management. The field becomes collapsed and
Jayesh - Did you see issues like this prior to SP4?
From: jayesh panchal jhpancha...@gmail.com
To: arslist@ARSLIST.ORG,
Date: 03/26/2013 10:03 AM
Subject:Re: Remedy 7.6.04 -Corrupt Cache / Corrupt Fields
Sent by:Action Request System discussion list(ARSList)
arslist
...@stls.frb.org wrote:
** Jayesh - Did you see issues like this prior to SP4?
From:jayesh panchal jhpancha...@gmail.com
To:arslist@ARSLIST.ORG,
Date:03/26/2013 10:03 AM
Subject:Re: Remedy 7.6.04 -Corrupt Cache / Corrupt Fields
Sent by:Action Request System
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