Re: Remedy Inconsistency

2011-08-25 Thread Pierson, Shawn
This doesn't make sense since Full Name is on the User form. Sure, it's not split up by each part of the name like it is on CTM:People, but it would be pretty easy to do searches with LIKE that would return the names that you are looking for. I've customized some of the forms for the Approval

Re: Remedy Inconsistency

2011-08-25 Thread strauss
Which module is your doozy of a bug in? ...just curious. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook

Re: Remedy Inconsistency

2011-08-25 Thread Rick Cook
CMDB 7.6.04 form corruption issues when in a server group, but only on a Linux platform - Windows seems to do just fine. The short-term workaround: don't customize the CMDB in a server group on Linux. Support is working hard on a solution. Rick On Thu, Aug 25, 2011 at 9:24 AM, strauss

Re: Remedy Inconsistency

2011-08-25 Thread strauss
True; last time I checked, I had about 2,000 records out of 266,000 where Full Name (First Middle Last) was NOT unique. The disconnect got worse once the ITSM suite stopped using login ID (version 7.0 through 7.6.04) and TRIED to use Full Name and a number of fields that are only partially

Re: Remedy Inconsistency

2011-08-25 Thread strauss
@ARSLIST.ORG Subject: Re: Remedy Inconsistency ** True; last time I checked, I had about 2,000 records out of 266,000 where Full Name (First Middle Last) was NOT unique. The disconnect got worse once the ITSM suite stopped using login ID (version 7.0 through 7.6.04) and TRIED to use Full Name