G
] On Behalf Of Jason McDonaldSent: Monday, August 21, 2006 7:49 AMTo: arslist@ARSLIST.ORG
Subject: Re: Remedy on Citrix | Performance Issues
**
Well, when a user is changing tabls in helpdesk 4.00.03, the aruser window freezes over and it takes almost 5 mins for the tab to refresh.
On 8
**
The one issue we had was that all of the arf and arx files were being stored in the same folder on the CITRIX server. After a day or so it would take the user tool a long time to bring up a form because it had to hunt through several thousand cache files. Deleting the cache files helped in the s
@ARSLIST.ORGSubject: Re: Remedy on Citrix | Performance
Issues
**
Well, when a user is changing tabls in helpdesk 4.00.03, the aruser window
freezes over and it takes almost 5 mins for the tab to refresh.
On 8/17/06, Frank
Caruso <[EMAIL PROTECTED]>
wrote:
** What types of performance problems?
**
Well, when a user is changing tabls in helpdesk 4.00.03, the aruser window freezes over and it takes almost 5 mins for the tab to refresh.
On 8/17/06, Frank Caruso <[EMAIL PROTECTED]> wrote:
** What types of performance problems?
On 8/17/06, Jason McDonald <[EMAIL PROTECTED]
> wrote:
**
**
What types of performance problems?On 8/17/06, Jason McDonald <[EMAIL PROTECTED]> wrote:
**
Dear Listers,
ARS 5.1.2
Helpdesk 4.00.03
HP UNIX 11.11i
Oracle 9i
Some of our remedy helpdesk users are facing performance problems when logging on from Citrix environment.
Users logging on from ot
**
Dear Listers,
ARS 5.1.2
Helpdesk 4.00.03
HP UNIX 11.11i
Oracle 9i
Some of our remedy helpdesk users are facing performance problems when logging on from Citrix environment.
Users logging on from other environments have so far not reported any problems.
Would like your advice on performa
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