Hi All
Having installed the SLM Module, according to the manual, I now need to run the
Integrator. Unfortunately the file does not exist. I have looked at the
extracted file, and there is no file that matches the name of
bmcarintegration.bin
Any one have any ideas where I can find this file? O
Hi All
I have a question on SLM. On our system we have two companies, the SLA is
currently only implemented for one company. Ok the question
In about 5% of the Incidents the SLM Status field is not getting updated
properly. The SLM Status field shows No Service Target Assigned, even though
the
Hi ,
Is there any way that we could automate this Service target Bulid? If so How?
Hi
#2 - it would be extremely difficult to configure all of the Svc Tgts for all
customers via the SLM module. The number of variations is enormous. You would
also need to consider variations of Busines
All,
I am trying to understand the SLM module in ITSM. Can any one of us
explain me about the Mesaurement criteria in SLM module.
I am little confused with one of the parameter defined in the
Mesaurement criteria called Exclude.
What does Exclude means ? What exactly happens behind the scene.
Hi List,
My Requirement -
Want to configure a Service Target to keep track of Work Info Entries until
Work Order is Completed.
*"If Work Order is not being updated by Assignee or anyone from Assignee
Group every 24 Hours until the WO is Completed, the response OLA should
mark WO as breached".*
Hi All,
Hoping you can help...we are in the process of upgrading to Remedy 7.6.4. For
SLM, for the OOB Manager escalation where is the manager ID coming from, the
Assignee's People Record or the Incident Manager role for the Support Group?
Thanks,
Geri Shaw
Process Quality Lead
T 281.584.
alled arintegrator (at least thats what it is called in
Windows with an exe extension.)
Joe
- Original Message
From: Shafqat Ayaz <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Friday, September 19, 2008 5:33:21 PM
Subject: SLM Question
**
Hi All
Having installed the
8 4:01:11 PM
Subject: Re: SLM Question
**
I saw this email you wrote to the list after I replied to the mail you sent me
offline..
Unfortunately I do not have the Solaris version of the file.. What is the file
listing that you see when you try to download the solaris version from Remedy'
can find it there..
Also if its not there, try unzipping what you have downloaded. Maybe for
solaris it is in the main gz file?
Joe
- Original Message
From: Shafqat Ayaz <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Friday, September 19, 2008 7:09:52 PM
Subject: Re: SLM Ques
Hi All
currently we have 2 Service Targets defined. One is for Acknowledgement of
Incidents and another for Resolving of Incidents.
The SLA Status field gives the following values
Service Target Breached and
All Service Targets Breached
My question is this, when it says Service Target Breac
Anne
thank you very much, that was exactly what i was looking for
shafqat
--- On Thu, 12/18/08, Ramey, Anne wrote:
From: Ramey, Anne
Subject: Re: Another SLM Question
To: arslist@ARSLIST.ORG
Date: Thursday, December 18, 2008, 7:42 PM
**
It might be different in SLM 7.1 (we run 7.0
Recently my customer upgraded to SLM 7.1 Patch 1.. i have seen this "No
Service Target Assigned" scenario that you have explained...
In my case when the SLM measuremnt staus is "Warning" it would change the
SLM status to "No Service Target Assigned" this is a known issue .. check
with BMC support
Sam
thanks, appreciate it very much. I will check the BMC site for the KB.
shafqat
--- On Sat, 3/28/09, Sam Rx wrote:
> From: Sam Rx
> Subject: Re: SLM Question
> To: arslist@ARSLIST.ORG
> Date: Saturday, March 28, 2009, 5:48 AM
> Recently my customer upgraded to SLM 7.1 P
A little SLM fun I did 2 years ago or so:
http://img.skitch.com/20090328-1b4nax88g5nyhiiwn687nybi9f.jpg
-John
--
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
john.sundb...@kineticdata.com
On Mar 27, 2009
@ARSLIST.ORG
Subject: Re: SLM Question
A little SLM fun I did 2 years ago or so:
http://img.skitch.com/20090328-1b4nax88g5nyhiiwn687nybi9f.jpg
-John
--
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
john.sundb
Subject: Re: SLM Question
A little SLM fun I did 2 years ago or so:
http://img.skitch.com/20090328-1b4nax88g5nyhiiwn687nybi9f.jpg
-John
--
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
john.sundb
MAIL PROTECTED]
On Behalf Of Saravanan Palaniappan
Sent: Tuesday, June 24, 2008 12:38 AM
To: arslist@ARSLIST.ORG
Subject: SLM question
**
All,
I am trying to understand the SLM module in ITSM. Can any one of us explain me
about the Mesaurement criteria in SLM module.
I am little confused
from Support group Incident Manager
-Karthik
On 3 October 2012 03:18, Shaw, Geri 000 wrote:
> **
>
> Hi All,
>
> ** **
>
> Hoping you can help…we are in the process of upgrading to Remedy 7.6.4.
> For SLM, for the OOB Manager escalation where is the manager ID coming
> from, the Assignee’s
I did a little more digging for my own refresh on this topic.
You can't beat arinside documentation tool for these type of questions.
Thanks to Misi for making it readily available for the group.
As the other post mentioned it is indeed coming from Incident Manager
functional role of the Support
@ARSLIST.ORG; Shaw, Geri 000
Subject: Re: SLM Question
I did a little more digging for my own refresh on this topic.
You can't beat arinside documentation tool for these type of questions.
Thanks to Misi for making it readily available for the group.
As the other post mentioned it is indeed coming
SList)
[mailto:arsl...@arslist.org] On Behalf Of Shafqat Ayaz
Sent: Wednesday, December 17, 2008 6:03 PM
To: arslist@ARSLIST.ORG
Subject: Another SLM Question
**
Hi All
currently we have 2 Service Targets defined. One is for Acknowledgement of
Incidents and another for Resolving of Incidents.
Th
only by an
authorized State Official.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shafqat Ayaz
Sent: Wednesday, December 17, 2008 6:03 PM
To: arslist@ARSLIST.ORG
Subject: Another SLM Question
**
Hi All
currently we have 2 Service Targets
porting Specialist
Albuquerque, NM USA
nkst...@sandia.gov<mailto:nkst...@sandia.gov>
ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Aditya Sharma
Sent: Monday, December 23, 2013 12:05 PM
To: arslist@AR
arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] SLM Question
Aditya:
From everything I know about SLM (and I will acknowledge that I am no expert),
what you are asking about is not really what SLM is intended for. That's going
to put a lot of load on the system to do something like that, and
the breach. The Service
Target would evaluate this field and when it is breached do whatever action is
required.
-Original Message-
From: SUBSCRIBE arslist Aditya Sharma
To: arslist
Sent: Mon, Dec 23, 2013 11:49 pm
Subject: Re: [EXTERNAL] SLM Question
Hi,
I will definitely
Hi guys. I read what I sent last night regarding my question and I must
have been more tired than I realized as it wasn't very clear. Let me
try again...
Overview:
We want to do 4 things:
1. Document a goal for availability %
2. Document actual availability %
3. Document Whether we've mad
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