Hi All currently we have 2 Service Targets defined. One is for Acknowledgement of Incidents and another for Resolving of Incidents. The SLA Status field gives the following values Service Target Breached and All Service Targets Breached My question is this, when it says Service Target Breached, obviously only 1 target has been breached, how to find out which Target has been breached? Does the SLM Module store this value somewhere and if so where/ ARS 7.01 SLM 7.1 Many thanks as usual for all your help Shafqat Ayaz
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