Betina,
Who's doing 'screen pop' with Remedy? I'm researching how to do
screen pops (also used in context of computer telephony integration
(CTI) and/or interactive voice response (IVR)).
We have full server-side integration (searches, updates, new form items
from IVR) as well as full
: Friday, October 19, 2007 9:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Screen Pop/CTI/IVR
**
We are on 6.3 and doing screen pops with Cisco Call Manager. Nothing but
a simple run macro
Doug
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
the phone.
Seth
From: Action Request System discussion list(ARSList) on behalf of Andrew Hicox
Sent: Fri 10/19/2007 9:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Screen Pop/CTI/IVR
** Am I the only one who doesn't know what a screen pop is ?
Certainly you can't
We have been doing a screen-pop since version ars 3.2. I think our
vendor was Unity, but all they did was execute a runmacro we created
when a HD analyst added a call. All the macro did was use the empoyee id
enter in the phone system and the macro opened a submit window with the
employee ID
: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Andrew Hicox
Sent: Friday, October 19, 2007 8:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: Screen Pop/CTI/IVR
** Am I the only one who doesn't know what a screen pop
Am I the only one who doesn't know what a screen pop is ?
Certainly you can't be talking about a pop-up window.
Maybe lightbox.js kind of stuff?
-A
On Oct 19, 2007, at 8:13 AM, Betina Lose wrote:
**
Dear WARUG Listers –
Who’s doing ‘screen pop’ with Remedy? I’m researching how to do
Dear WARUG Listers -
Who's doing 'screen pop' with Remedy? I'm researching how to do screen pops
(also used in context of computer telephony integration (CTI) and/or
interactive voice response (IVR)).
If you are currently doing it, please share with me, in general terms, how
you did it.
when you answer...allows for more personalized help desk service...:)
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Andrew Hicox
Sent: Friday, October 19, 2007 7:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: Screen Pop/CTI/IVR
** Am I
@ARSLIST.ORG
Subject: Screen Pop/CTI/IVR
Dear WARUG Listers -
Who's doing 'screen pop' with Remedy? I'm researching how to do screen
pops (also used in context of computer telephony integration (CTI)
and/or interactive voice response (IVR)).
If you are currently doing it, please share
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