Re: Status Reasons for Assigned and In Progress Statuses

2012-10-18 Thread Jose Huerta
] On Behalf Of swanand deshpande Sent: Tuesday, October 09, 2012 5:37 PM To: arslist@ARSLIST.ORG Subject: Re: Status Reasons for Assigned and In Progress Statuses ** Ken, We too are doing similar type of functionality but we did not face the issue you are facing. Hope there aren't any custom

Re: Status Reasons for Assigned and In Progress Statuses

2012-10-11 Thread Jose Manuel Huerta Guillén
Reasons for Assigned and In Progress Statuses Status Reason is determined from SYS:StatusReason Menu Items where 'Form Name' = HPD:Help Desk. It is status dependent so when the Status changes you typically need a new Status Reason for why it is in that state. Keep in mind that the field

Re: Status Reasons for Assigned and In Progress Statuses

2012-10-11 Thread Garrison, Sean (Norcross)
(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Tuesday, October 09, 2012 4:54 PM To: arslist@ARSLIST.ORG Subject: Re: Status Reasons for Assigned and In Progress Statuses Sean, Thank you for your response. However, that is exactly what I did... I have previously added Status

Re: Status Reasons for Assigned and In Progress Statuses

2012-10-11 Thread Cecil, Ken
with Incidents. Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Garrison, Sean (Norcross) Sent: Wednesday, October 10, 2012 1:00 PM To: arslist@ARSLIST.ORG Subject: Re: Status Reasons for Assigned and In Progress Statuses

Status Reasons for Assigned and In Progress Statuses

2012-10-09 Thread Cecil, Ken
ITSM 7.6 On Incident, a customer would like to add several Status Reason menu choices associated with the Assigned and In Progress Statuses. They intend to use is as a sort of sub-status (for example: In Progress with a Status Reasons of Analysis, Test, Document Prep, etc) I have added the

Re: Status Reasons for Assigned and In Progress Statuses

2012-10-09 Thread Garrison, Sean (Norcross)
Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Tuesday, October 09, 2012 12:01 PM To: arslist@ARSLIST.ORG Subject: Status Reasons for Assigned and In Progress Statuses ITSM 7.6 On Incident, a customer would like to add

Re: Status Reasons for Assigned and In Progress Statuses

2012-10-09 Thread Cecil, Ken
: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Garrison, Sean (Norcross) Sent: Tuesday, October 09, 2012 4:38 PM To: arslist@ARSLIST.ORG Subject: Re: Status Reasons for Assigned and In Progress Statuses Status Reason is determined from SYS:StatusReason Menu

Re: Status Reasons for Assigned and In Progress Statuses

2012-10-09 Thread swanand deshpande
@ARSLIST.ORG Subject: Re: Status Reasons for Assigned and In Progress Statuses Status Reason is determined from SYS:StatusReason Menu Items where 'Form Name' = HPD:Help Desk. It is status dependent so when the Status changes you typically need a new Status Reason for why it is in that state. Keep