] On Behalf Of swanand deshpande
Sent: Tuesday, October 09, 2012 5:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Status Reasons for Assigned and In Progress Statuses
** Ken,
We too are doing similar type of functionality but we did not face the issue
you are facing. Hope there aren't any custom
Reasons for Assigned and In Progress Statuses
Status Reason is determined from SYS:StatusReason Menu Items where
'Form Name' = HPD:Help Desk. It is status dependent so when the Status
changes you typically need a new Status Reason for why it is in that
state.
Keep in mind that the field
(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Tuesday, October 09, 2012 4:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Status Reasons for Assigned and In Progress Statuses
Sean,
Thank you for your response. However, that is exactly what I did... I have
previously added Status
with Incidents.
Ken.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Garrison, Sean (Norcross)
Sent: Wednesday, October 10, 2012 1:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Status Reasons for Assigned and In Progress Statuses
ITSM 7.6
On Incident, a customer would like to add several Status Reason menu choices
associated with the Assigned and In Progress Statuses. They intend to use is as
a sort of sub-status (for example: In Progress with a Status Reasons of
Analysis, Test, Document Prep, etc)
I have added the
Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Tuesday, October 09, 2012 12:01 PM
To: arslist@ARSLIST.ORG
Subject: Status Reasons for Assigned and In Progress Statuses
ITSM 7.6
On Incident, a customer would like to add
: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Garrison, Sean (Norcross)
Sent: Tuesday, October 09, 2012 4:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Status Reasons for Assigned and In Progress Statuses
Status Reason is determined from SYS:StatusReason Menu
@ARSLIST.ORG
Subject: Re: Status Reasons for Assigned and In Progress Statuses
Status Reason is determined from SYS:StatusReason Menu Items where 'Form
Name' = HPD:Help Desk. It is status dependent so when the Status
changes you typically need a new Status Reason for why it is in that
state.
Keep
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